Samsung US Customer Reviews Collected from Samsung US
Samsung - Galaxy S 5 Cell Phone (Unlocked)
Average Customer Rating:
4.6 out of 5
4.6
Open Ratings Snapshot
Rating breakdown 5,079 reviews
5 Stars
3,642
4 Stars
1,117
3 Stars
182
2 Stars
69
1 Star
69
94%of customers recommend this product. 
(
4,748 out of 5,040
)
Customer Reviews for Samsung - Galaxy S 5 Cell Phone (Unlocked)
Customer Rating
5 out of 5
5
Great phone
on March 3, 2015
Posted by: Anonymous
from Rancho Cucamonga, Ca
Expertise:Expert
This phone is great it does everything I need it to do.
Pros: Bright display, Durable, Realistic color, Lightweight
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Waterproof - Oh Yeah!
on March 3, 2015
Posted by: Vets4Samsung
from Hampton, VA
Expertise:Intermediate
After only having my S5 for a week, I placed it on my car trunk & drove off to the store 6 miles away through a rainstorm. When I got there & went to reach for my phone, it occurred to me what I'd done and I was afraid to look, but there it was right where I'd left it & no water damage!
Some credit has to go to the case which kept it from sliding off the car: Galaxy S5 Case, Spigen Tough Armor Case
Only complaint is the hinged cover where you plug in the charger - a real pain to open, but probably helps to keep it waterproof.
Pros: Built-in speakers, Bright display, Durable, Realistic color, Lightweight
Cons: charger cover
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome phone!
on March 4, 2015
Posted by: Subaruprincess1
from Wilkes-Barre, PA, USA
Expertise:Intermediate
This is a great cell phone and the camera on it is outstanding!!
Pros: Built-in speakers, Bright display, Durable, Realistic color, Lightweight
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great Phone
on March 4, 2015
Posted by: jeversole15
from Warsaw, KY
This phone has been amazing. Its the perfect size, and I haven't had much trouble out of it, except for the new Lollipop update. Since I updated my phone, it's has been kind of slow and laggy, so I'm hoping there will be an update soon to fix those issues.
Pros: Built-in speakers, Bright display, Inexpensive, Durable, Realistic color, Lightweight, big screen
Cons: laggy, fingerprint scanner not always successful
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
My first smartphone is turning out to be a good decision.
on March 5, 2015
Posted by: Tom92553
from Moreno Valley, CA, USA
Expertise:Beginner
After talking to people, and looking at reviews, and talking to people at the store, we decided that our first smartphone would be the Galaxy s5. We have had a flip phone forever, but it was just time to move on. Too many things that people were telling us that they could do with their phone made it apparent we had ridden that horse as far as possible. I have to say that it was less painful than I thought. I was expecting a bigger learning curve, but it has been easy enough between the wife and I doing a little reading and exploring to figure out how to make most of the apps work and which ones we were not interested in. I like the look of it and it's bright enough and the text can be adjusted to make things easier on my old eyes to see. Even learned to text. Don't think I'll be wasting my life away looking at the phone, but it has been useful in the ways we wanted it to be.
Pros: Built-in speakers, Bright display, Lightweight, camera is very good
Cons: some of the button placements
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love this phone
on March 5, 2015
Posted by: Anonymous
from Illinois
Expertise:Intermediate
Based on previous phones, this phone is fantastic! Over a year into using and no issues. Would buy again.
Pros: Bright display, Inexpensive, Durable
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Interesting Smart Phone, but it's not for me.
on March 6, 2015
Posted by: BeccatT
from Texas, USA
Expertise:Expert
The S5 was the "best value, least marketed (which keeps the price down), and it was Android," at the time of my Sprint "upgrade." I bought an Otter Box for protection, I keep it charged, and slowly but surely things change. It very well could be my EM Field, but the phone has serious issues. I lose "contacts" constantly, I lose my gmail calendar, I lose my notes, the Otter Box is broken, and the water tight seal at the charger was built to "fail" in less than one year. Something that small is not built to last. I like very much that Google understands my accent, as other brands didn't understand "Southern languages!"! Google can understand "yawl," "can I help you?," and other other southern drawl out there! Kit Kat OS was great, but now that I'm older, I don't want change and Lollipop is not user friendly. The options with Lollipop are gone. I wish you could have just made a Kit Kat upgrade, not a complete OS change. I don't like the phone now and would not recommend using Lollipop, unless one starts out with Lollipop and gets used too the program changes. Also, the phone locks up at times, has to be rebooted, kept off for several days to "redo" it's mistakes. Nice looking, great voice recognition, but other brands are more user friendly!
Pros: Bright display, Realistic color
Cons: Not high def, Did not meet expectations, not durable, speakers are cheap, will not stay on a wifi consistently, it's almost an anarchist ai, waterproofing charger cap failure, pricey for quality
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
2 out of 5
2
Design
5 out of 5
5
Value
2 out of 5
2
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great phone until the Lollipop Update
on March 7, 2015
Posted by: badnimoys
I would have given everything 5 stars on this rating before I downloaded the recent Lollipop update. The update is TERRIBLE. The tweaks to the interface make notifications more obnoxious and in the way, and the keyboard is awful. I can barely read the letters and the secondary characters for each letter are nearly invisible.
I highly recommend this phone WITHOUT the Lollipop update. You ruined a good thing, Samsung. I hope you fix this soon.
Pros: Durable, Realistic color, Lightweight
Cons: terrible software update
I would recommend this to a friend!
Features
2 out of 5
2
Performance
3 out of 5
3
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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