Samsung US Customer Reviews Collected from Samsung US
Samsung - Galaxy S 5 Cell Phone (Unlocked)
Average Customer Rating:
4.6 out of 5
4.6
Open Ratings Snapshot
Rating breakdown 5,079 reviews
5 Stars
3,642
4 Stars
1,117
3 Stars
182
2 Stars
69
1 Star
69
94%of customers recommend this product. 
(
4,748 out of 5,040
)
Customer Reviews for Samsung - Galaxy S 5 Cell Phone (Unlocked)
Customer Rating
2 out of 5
2
Slow phone that burns my fingers
on July 24, 2015
Posted by: Anonymous
This is the 5th replacement S5 phone I have had and they just get worse. The first 3 had issues with the head set jack. Now this one is the slowest phone I have ever had. It takes forever to load photos and does not connect properly to the internet. The app widgets and icons appear, disappear or swap places on the main screen on their own. The touch screen puts off an electric charge that burns my finger tips whenever I use it, kind of like licking an old 9 volt battery. I guess that is good so I don't text and drive. It is way too sensitive and pocket dials calls (while in the holster) frequently. Plus it gets physically hot, not just warm, but too hot to hold at times and is a serious battery hog, needing to be charged several times a day. It's almost the worst cell phone I have ever had and I have had cell phones since bag phones were the rage.
Since Samsung has stopped making phones with user replaceable batteries, I will not buy anymore Samsung products. Plus, US Cellular loads so much bloatware on their phones, they probably all run a little slow.
Pros: user replaceable battery
Cons: Poor quality, Did not meet expectations, very slow, battery hog, electrical burns fingers, poor conection to internet, widgets and icons move on their own, self dials, gets too hot
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
lifer
on July 24, 2015
Posted by: ButcherGuy5757
from Hammond, IN
Expertise:Expert
I love my GS5! This is my second one my first one over heated and blew the screen internally. It was a sad day. Lucky I had my Galaxy gear or else I would have been without a phone at all. One week later my replacement phone came in. Once my upgrade is available I'll be switching to the S6. I'm still keeping my S5 for a back up. The S View is awesome and handy. I love the S5's water resistance. It's durable and super reliable. The battery life if phenomominal and combined with the ultra power saver makes this the ultimate phone when you need it in a pinch. I've had my phone last me 2 hours on 2%. I'll never own another phone that isn't a Samsung again .
Pros: Built-in speakers, Durable, Lightweight, alreliable, great battery life, dependable
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Very user friendly
on July 24, 2015
Posted by: wikdwmn
from Oregon
Expertise:Intermediate
I love it. Easy to use for business or pleasure. Great camera. Switch between tasks with ease.
Pros: Bright display, Durable, Realistic color, Lightweight
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
this product is easy to use
on July 25, 2015
Posted by: runa
sometimes when i want to call its shows i need to register.
Pros: Bright display, Realistic color, Lightweight
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Better than the newer version
on July 25, 2015
Posted by: Doyle78
from Monroe, WA
Expertise:Intermediate
I find the s5 has just about all the features of the 6 but is cheaper and has all the bugs worked out. Great product
Pros: Built-in speakers, Bright display, Durable, Realistic color, Lightweight, easy to accessorize
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing Phone!
on July 25, 2015
Posted by: GirlNinja348
from Richmond, VA
Expertise:Intermediate
I've been a Galaxy owner since the S3 and the S6 is by far the best! Extremely fast and the picture quality is ahhhh-mazing!! A definite must! By far a more superior phone than the iphone!!
Pros: Built-in speakers, Bright display, Durable, Lightweight, super fast!, amazing picture quality
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
This product does what it suppose to 95 percent of the time
on July 25, 2015
Posted by: blessed36524
from Dallas, TX, USA
Expertise:Intermediate
I would recommend this product to anyone that loves a lot of good features.
Pros: Built-in speakers, Bright display, Lightweight
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Processor
on July 26, 2015
Posted by: Bigferg3
from Stafford, VA, USA
I had a S3 before this S5 and I can really tell the difference. The way that I am with a phone I like the water resistance feature of the phone but I have seen what the company has done with the new S6 active. If the commercial is true, that means when my lease is up for the S5 I will get the S6 active and not have to worry about buying a case. I love Samsung products!! I have 4 Samsung TVs in my house and will not buy any other TV because how happy I am with the dependability. When the time comes I am looking forward to a new S6 active phone. So keep up the good work Samsung.
Pros: Built-in speakers, Bright display, Durable, Realistic color, Lightweight
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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