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Customer Reviews Collected from Samsung US |
Samsung - Galaxy S 5 Cell Phone (Unlocked)
Average Customer Rating:
4.6
Rating breakdown 5,079 reviews
5 Stars
3,642
4 Stars
1,117
3 Stars
182
2 Stars
69
1 Star
69
94%of customers recommend this product.
(
4,748 out of
5,040)
Customer Reviews for Samsung - Galaxy S 5 Cell Phone (Unlocked)
Customer Rating
5
Great phone
on May 15, 2014
Posted by: S5NY
from NY
Expertise:Expert
I switched from an iPhone to the S5 and what a great move. This phone has so much more features than an iOS device. Great performance, great display and many more...
Pros: Bright display, Realistic color, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on September 24, 2016
Posted by: seeker978
from New England
Expertise:Intermediate
Great Phone. Nice features, takes good pics. . Mostly happy with the apps, wish there wasn't so much bloatware
Pros: Durable
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
awesum phone!!!!
on April 19, 2014
Posted by: allen100
from Maryland
Expertise:Intermediate
this phone is just amazing!!!!! camera is best Ive ever seen on a cell phone.... Samsung should have made dual spealers tho...
Pros: Bright display, Durable
Cons: speakers
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Some connectivity issues. (Sprint / Houston, TX)
on April 15, 2014
Posted by: ErikDigital
from Houston, TX, USA
Expertise:Expert
I've noticed that this handset will switch from LTE to 3G often, sometimes staying on 3G even though I am in LTE coverage. It will require switching the phone into airplane mode and turning off airplane mode or a device reset to reacquire an LTE signal. These are issues I never had with my Galaxy S4. Also, Sprint Spark is ok when you can get it. I've tried speed tests throughout the Houston area and I can say that Sprint Spark at this point in time is sporadic and half-baked at best.
The build quality is very good. I wasn't keen on the back cover and it's dimpled design when the Galaxy S5 was introduced, but I has grown on me. I do like the back cover's matte finish vs the Galaxy S4's super slick and slippery back cover.
Pros: Bright display
Cons: Did not meet expectations
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone, but some of the features are useless
on April 30, 2014
Posted by: alekaras
from New York, NY
Expertise:Intermediate
Clearly this is a top-of-the-line phone with great performance and amazing display. However, there are some things that set it back, mostly on the software side:
1. Too much bloatware! Immediately after I run task killer, there is still 1.0 GB being used up (and after a couple of minutes creeps up to 1.3-1.4 GB. So I'm still only left with 0.4-0.5 GB of usable memory (and by the way, total memory is 1.81 GB and not 2 GB). Given that Kit Kat has a small footprint (about 0.5-0.6 GB), and if I add in about 0.2-0.3 GB of processes from apps I have installed, the rest is bloatware. The performance is still good, but I'm worried it will deteriorate over time (just as it did with my Galaxy S3, which got painfully slow after a year.
2. Apps crash at a more-than-expected rate. Not sure why on a brand new phone with minimal Play Store apps installed apps crash. Couldn't load the camera app on a few occasions and had to restart the phone to get it working.
3. S-Health apps are pretty lame. I use fitness trackers and was psyched that the S5 would include a lot of similar functionality. Unfortunately, there is still a lot of work to be done by Samsung on that end. The pedometer is grossly inadequate (doesn't track half my steps). There is an Information screen that explains BMR, BMI, and Recommended Calories. But it just EXPLAINS it. I've entered all my data, so why can't it also CALCULATE it??
4. Can we please keep the lockscreen on for more than a couple of seconds? I have to scramble to start entering my passcode, before it turns off!
5. Fingerprint scanner. This is a big phone. It is not easy to swipe your finger across the home button, unless you hold the phone with both hands. And if it takes you 5-6 swipes to unlock it, then might as well not have that feature at all. I'll give kudos to the iPhone for not requiring a swiping motion. Makes it so much more easier.
1. Too much bloatware! Immediately after I run task killer, there is still 1.0 GB being used up (and after a couple of minutes creeps up to 1.3-1.4 GB. So I'm still only left with 0.4-0.5 GB of usable memory (and by the way, total memory is 1.81 GB and not 2 GB). Given that Kit Kat has a small footprint (about 0.5-0.6 GB), and if I add in about 0.2-0.3 GB of processes from apps I have installed, the rest is bloatware. The performance is still good, but I'm worried it will deteriorate over time (just as it did with my Galaxy S3, which got painfully slow after a year.
2. Apps crash at a more-than-expected rate. Not sure why on a brand new phone with minimal Play Store apps installed apps crash. Couldn't load the camera app on a few occasions and had to restart the phone to get it working.
3. S-Health apps are pretty lame. I use fitness trackers and was psyched that the S5 would include a lot of similar functionality. Unfortunately, there is still a lot of work to be done by Samsung on that end. The pedometer is grossly inadequate (doesn't track half my steps). There is an Information screen that explains BMR, BMI, and Recommended Calories. But it just EXPLAINS it. I've entered all my data, so why can't it also CALCULATE it??
4. Can we please keep the lockscreen on for more than a couple of seconds? I have to scramble to start entering my passcode, before it turns off!
5. Fingerprint scanner. This is a big phone. It is not easy to swipe your finger across the home button, unless you hold the phone with both hands. And if it takes you 5-6 swipes to unlock it, then might as well not have that feature at all. I'll give kudos to the iPhone for not requiring a swiping motion. Makes it so much more easier.
OK, enough griping (and I probably forgot a couple of things). This is a really good phone, as I would expect any new phone to be, compared to existing or older ones. I really like that it is water and dust resistant. The screen is excellent and the battery life is better than I expected for a phone with this many features. And it charges up super fast. There are still some kinks that need to be worked out on the software side, but overall it is a good phone.
Pros: Bright display, Lightweight, water resistant!, better-than-expected battery life
Cons: Too big
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
best phone
on May 18, 2014
Posted by: minans
from New Jersey, USA
It's nice to be back with Samsung...the Galaxay 5 has lots of hidden features....best phone ever!!
Pros: Built-in speakers, Bright display, Durable, Realistic color, Lightweight
Cons: expensive
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
full of life
on June 11, 2014
Posted by: justmightgetavirus1
from Durham, NC, USA
Expertise:Intermediate
I'm still getting to know my new device but so far so good.the most impressive thing to me is the battery life.it last a super long time regardless of what you're doing.and the voice command works exceptionally well.
Pros: Bright display, Realistic color, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Warning Camera Failed
on June 13, 2014
Posted by: Raggedy
from New York
Expertise:Intermediate
Bought two Galaxy S5. Mine worked ok for first 2 weeks then started getting camera fail popup. A reboot would fix it at first but now it happens all the time. After playing the support game and getting no help I'm told to mail it in for a 12-14 day average turn around. Phone is less than 30 days old. I'll take them back to Sprint and exchange for HTC's.
Pros: removable battery
Cons: Poor quality, Did not meet expectations, known issues
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Written by a customer while visiting Samsung US