Interesting that the color cartridges all deplete at the same time.
No, I would not recommend this to a friend.
Performance
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Response from hp.comBy Mary, HP Care, June 3, 2020
Hi,
It does seem odd, but there is a probable explanation. This is more likely if you are not using the colors often, and are leaving the printer on most of the time.
The tiny inkjets inside the printer can clog easily if ink does not pass through them regularly. That can lead to bad prints and could even ruin the printhead. To keep everything working efficiently, there is a maintenance routine that is run periodically. Any inkjets that haven't been used for a while are cleared with a drop of ink.
Over time, the drops will add up. You can save ink by shutting the printer down between uses.
It is very important to always use the power button on the printer itself to turn it off. That gives it time to ‘park’ so that the cartridges are protected from excessive drying.
I ordered this online two weeks ago. I replaced the depleted cartridge and inserted this new one. It did not work. A message on my computer said cartridge was defective. I tried two Additional times with the same result. I bought another cartridge and it worked.
No, I would not recommend this to a friend.
Features
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Performance
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Response from hp.comBy Mary, HP Care, June 18, 2020
Hi Marie,
I'm sorry that you didn't have a good experience with the cartridge you were sent. I can understand if you are disappointed.
Please return it. The return and exchange process is covered, step-by-step, at: store.hp.com/us/en/cv/returnsandexchanges