Response from hp.comBy Amanda , HP Care, March 20, 2023
Hi Martha,
I read you have a cartridge that won't work. Could you provide us with more details? The more information you provide, the better we can help you. Contact us at www.support.hp.com/us-en/contact-hp/ or return the cartridge at www.hp.com/us-en/shop/cv/returnsandexchanges.
For reliability, stay with original manufacturer cartridges
on March 15, 2023
Posted by: Paloverdejimmy
from Colorado
Verified Purchase:Yes
Works as advertised. Since losing my last inkjet printer due to plugged jets caused by cheap cartridges bought online, I always use original manufacturer cartridges