Nettie_E, I apologize for any inconvenience this may be causing you. I would recommend checking that your water heater is set at 120°F (49°C) to get proper water temperature inside the dishwasher. Also, check the incoming water temperature to be sure it is not less than 120°F (49°C) at the sink closest to the dishwasher. You may want to double check the way you are loading your dishes; avoid nesting items. Water can accumulate when the items are too close together. Cups, glasses, and bowls with a concave (recessed) bottom will collect water. Plastic items may need to be towel dried. This is because plastic does not retain heat, resulting in poor water evaporation from the item. This is common for all dishwashers. When the upper rack is pulled out first residual water left in the spray arm can drip down on the dishes. Pull out the lower rack first. I would also recommend the use of fresh detergent and a Rinse Aid. If you still have a concern of sorts, please feel free to contact us directly.

Joansan, I am dismayed to hear of your dissatisfaction in your new dishwasher. Please review the installation instructions (section five) as your dishwasher may not be leveled correctly. I am including a link for your convenience here: http://manuals.frigidaire.com/prodinfo_pdf/Kinston/154427301H.pdf. In today’s competitive marketplace feedback from our consumers is vital to our continued success. Please be assured your comments are reviewed online by our product gurus, who I'm sure will find value in your observations. Should you ever have any questions, please do not hesitate to reconnect with us directly for assistance 8a-8p or Saturday 9a-6p EST@ 800-724-7519. We are here for you. Your friendly Frigidaire lady, Ruth