Har826, thank you for sharing your dishwasher experience with us. There are many conditions that can impact cleaning and drying, the most common being temperature. The “sweet” spot for water temperature is between 120-130 degrees for the best cleaning and drying potential. If you are uncertain if your water is the appropriate heat, check your water heater's temperature reading. To help get the hottest water to your dishwasher, try letting water run in your sink until it’s hot (like you do before getting in the shower). This "primes the pump", it gets hotter water to your dishwasher faster. Your dishwasher uses about 3-4 gallons per cycle, limiting the opportunity the water has to warm up if it doesn’t start off hot enough. Don’t forget to use rinse aid. Check to make sure the rinse aid dispenser is full. The dispenser window may show a dot to indicate its level, or it may function like a fuel gauge. If the dispenser is low, remove the cap and fill the reservoir (page 11 in your Owner’s Manual). Be sure to clean the filter regularly (page 12 in your Owner’s Manual). Selecting the heat dry option in combination with rinse aid will enhance drying performance. Your friendly Frigidaire lady, Ruth

I am so sorry to hear about your dishwasher experience, dissatisfiedinGA. I may have some things that could help. There are many conditions that can impact cleaning and drying, the most common being temperature. The “sweet” spot for water temperature is between 120-130 degrees for the best cleaning and drying potential. If you are uncertain if your water is the appropriate heat, check your water heater's temperature reading. To help get the hottest water to your dishwasher, try letting water run in your sink until it’s hot (like you do before getting in the shower). This "primes the pump", it gets hotter water to your dishwasher faster. Your dishwasher uses about 3-4 gallons per cycle, limiting the opportunity the water has to warm up if it doesn’t start off hot enough. Don’t forget to use rinse aid, it really makes a difference. Check to make sure the rinse aid dispenser is full. The dispenser window may show a dot to indicate its level, or it may function like a fuel gauge. If the dispenser is low, remove the cap and fill the reservoir (page 11 in your Owner’s Manual). Be sure to clean the filter regularly (page 12 in your Owner’s Manual). Selecting the heat dry option in combination with rinse aid will enhance drying performance. ). Water pressure is a factor that can’t be overlooked either, the hot water line to the dishwasher must provide between 20 and 120 psi. Are you on a well system? Cut-off and cut-on pressures at the water pump may be too low. Turn up the cut-off and cut-on pressure on the water pump system as needed. Should you have any questions, please don’t hesitate to reconnect with us by calling our Customer Engagement Center at 888-203-1389. The hours for the Customer Engagement Center are 8am to 8pm Eastern Monday through Friday and Saturday 8am to 6pm. Your friendly Frigidaire lady, Ruth

LizaB, I regret that you are having a less than stellar experience with your new dishwasher. I would really love to help bring you back home to us and turn your disappointment into a welcome experience. I have a list of “best practices” for optimum cleaning and drying performance. There are many conditions that can impact cleaning and drying, the most common being temperature. The “sweet” spot for water temperature is between 120-130 degrees for the best cleaning and drying potential. If you are uncertain if your water is the appropriate heat, check your water heater's temperature reading. To help get the hottest water to your dishwasher, always let the water run in your sink until it’s hot (like you do before getting in the shower). This "primes the pump", it gets hotter water to your dishwasher faster. Hot water is necessary to activate dishwasher detergent and melt fatty food soils. An automatic sensor will check the incoming water temperature and, if it is not hot enough, the cycle will be lengthened for automatic water heating in the main wash and final rinse of all cycles. This happens even when the hi-temp wash option has not been selected. When hi-temp wash option is selected, an even higher temperature will be reached to handle heavier soil loads. Your dishwasher uses about 3-4 gallons per cycle, limiting the opportunity the water has to warm up if it doesn’t start off hot enough. Don’t forget to use rinse aid, it really makes a difference. In areas with hard water (like Pennsylvania) you will need to increase the amount dispensed (page 11 in your Owner’s Manual). Be sure to clean the filter regularly (page 12 in your Owner’s Manual). Selecting the heat dry option in combination with rinse aid will enhance drying performance. Is the heater (inside on the bottom of the dishwasher) covered by a heavy mineral or calcium scale (looks like white spots on the heater)? If it is, start a cycle with no dishes in it. Once it has finished the initial fill, add 1 cup of white vinegar to the bottom and let it finish the cycle. Should you have any questions, please reconnect with us directly by calling our Customer Engagement Center at 877-435-3287 for assistance. The hours for the Customer Engagement Center are 8am to 8pm Monday through Friday, and Saturday 9am to 6pm EST. Your friendly Frigidaire lady, Ruth