[This review was collected as part of a promotion.] I replaced both air and water filters. A very easy job. The flashing replace filter light is still on. What was the point?
[This review was collected as part of a promotion.] I love the color! Black Stainless Steel! Pray you never get a scratch on it because when you do it will really stand out.
[This review was collected as part of a promotion.] The LG air filter is easy to install and works as advertised!
Written by a customer while visiting lg.com
Customer Rating
2
Don’t Buy Lg refrigerators
on July 6, 2024
Posted by: Tee T
We bought our Lg ThinQ refrigerator, French doors a little over 2 years ago. The ice maker is no longer working. For the price of the refrigerator, that should not happen! Not happy with this product. Don’t buy Lg refrigerators, choose another option!!
Quality
1
Features
3
Value
1
Response from lg.comBy LG, July 7, 2024
Hi there. Thank you for reaching us. I'm so sorry to hear that your LG LT120F ThinQ refrigerator's ice maker has stopped working after just over 2 years of use. I can imagine how frustrating it must be to have a feature that you rely on daily suddenly break down.
I understand that you expect a premium product like the LT120F to last much longer than this, and I apologize that we haven't met your expectations. The price point of this refrigerator is indeed reflective of its high-quality features and performance, and it's disappointing that the ice maker has failed to meet those standards.
I want you to know that I'm committed to making things right. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Written by a customer while visiting lg.com
Customer Rating
5
Great deal
on November 4, 2024
Posted by: Sleeve1s
[This review was collected as part of a promotion.] I ordered this item last month worth the price I paid
Written by a customer while visiting lg.com
Customer Rating
4
Simple process
on November 13, 2024
Posted by: JES60
I bought this a month ago. It was easy ordering and simple to install.
Written by a customer while visiting lg.com
Customer Rating
5
Love True Freshness!
on November 14, 2024
Posted by: Patty Mae2
I keep my LG Refrigerator air filer and water filter changed regularly! No bad smells and water tastes great!
Response from lg.comBy LG, February 18, 2026
Hi, Patty! We appreciate you sharing your experience with your LG refrigerator. It’s great hearing how regularly changing the air and water filters is keeping everything fresh and giving you great‑tasting water every day. We’re glad the LG unit is delivering the clean, crisp results you enjoy. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James