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Customer Reviews Collected from lg.com |
LG - TurboWash 4.3 Cu. Ft. 12-Cycle High-Efficiency Steam Front-Loading Washer - Graphite Steel
Average Customer Rating:
4.4
Rating breakdown 162 reviews
5 Stars
113
4 Stars
28
3 Stars
6
2 Stars
4
1 Star
11
90%of customers recommend this product.
(
128 out of
142)
Customer Reviews for LG - TurboWash 4.3 Cu. Ft. 12-Cycle High-Efficiency Steam Front-Loading Washer - Graphite Steel
Customer Rating
1
Damaging clothes; banging, squeaking
on December 4, 2016
Posted by: rigel
from Boston, MA, United States
[This review was collected as part of a promotion.] This is my second washer of this make and model, after replacing the first within the year (and after literally tens of hours on customer service calls). The combination of the drum sliding 'out of round' while rotating and the general vigorousness of the washer means that I can't use it on anything stronger than Delicate/Permanent Press and Low spin, and even then I find occasional damage, especially seam thread pulls. On higher speeds, it has yanked single or clumps of threads from towels, and punctured or torn holes in garments. The drum can be heard falling 'out of round' at various points in the cycle, causing banging and/or squeaking noise while running. I'm now genuinely worried to wash my clothes for fear of damage.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
2
Written by a customer while visiting lg.com
Customer Rating
4
Love the washer
on May 31, 2019
Posted by: gramma Izzy
from Libertyville, Illinois
[This review was collected as part of a promotion.] I'd actually rate it a 4.5...the clothing tangles when there are more than 3 long sleeve shirts on a load. Clothing comes out clean. The unit was not working one time...I used the app for diagnostics and repair...FANTASTIC! Now I have the refrigerator with the Thinq technology and the wall oven is on the way. My home is becoming the LG smart appliance home of my neighborhood.
Pros: ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Workingmom61
from Minnesota
Verified Purchase:Yes
We bought the washer in 2016 and the drain pump quit working 2 weeks ago. It’s under warranty but the authorized repairmen are more expensive. The warranty doesn’t cover labor.
Pros: ease of use, Style/Design, Features/Settings
Quality
3
Features
4
Value
3
Response from lg.comBy JaNika Wiley, Social Media, October 25, 2022
We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience with your LG washer. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
5
A NEW CLEAN
on August 15, 2014
Posted by: Hankrox
from Augusta, GA
We purchased this washer and matching dryer 2 months ago and couldn't be more pleased. Admittedly they replaced a top load washer but the difference in cleaning ability is amazing, what used to be stains aren't anymore. The ease of use and ability to customize cycles is a great feature. The washer is quiet and energy and water efficient. This is a happy LG family!
Pros: Performance, easy to use, Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Great washer
on August 28, 2014
Posted by: MNBass
from Minnesota
We have owned this washer for several months now. Absolutely love all the features. We have used all the settings and they all are great. The capacity is large enough for our comforter and sheets at the same time. Definitely would recommend purchasing.
Pros: Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Many great features, beautiful appearance
on September 30, 2014
Posted by: fernn
from Walnut, CA
I've been very happy with my new washer, works beautifully and very quiet.
Pros: Performance, Style/Design, easy to use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Beautiful Design, Great Features
on November 8, 2014
Posted by: DSH
from Tracy, CA, USA
I ordered my product in granite steel and I love the look of the product. It has many great features and cycles that fit any need you have. It is gentle on your clothes yet cleans thoroughly. The steam feature is also handy if you want to make sure your linens are extra clean.
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
VERY USER FRIENDLY
on November 11, 2014
Posted by: JRF
from Minneapolis, MN, USA
I have had the washer for almost 2 months and have been very happy with my purchase. The washer is extremely quiet, very efficient with water and easy to use. Our clothes are cleaned within an acceptable time frame. I would highly recommend this washer!
Pros: easy to use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com