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Customer Reviews Collected from lg.com |
LG - TurboWash 4.3 Cu. Ft. 12-Cycle High-Efficiency Steam Front-Loading Washer - Graphite Steel
Average Customer Rating:
4.4
Rating breakdown 162 reviews
5 Stars
113
4 Stars
28
3 Stars
6
2 Stars
4
1 Star
11
90%of customers recommend this product.
(
128 out of
142)
Customer Reviews for LG - TurboWash 4.3 Cu. Ft. 12-Cycle High-Efficiency Steam Front-Loading Washer - Graphite Steel
Customer Rating
1
Was a hardship going to laundry mats paying
on February 19, 2024
Posted by: Tg29
from Fresno
Verified Purchase:Yes
[This review was collected as part of a promotion.] Jan pump out 2nd time Service took over month fix
Pros: ease of use
Quality
2
Features
4
Value
3
Response from lg.comBy LG Customer Experience team, Customer Care, February 20, 2024
Hello, we appreciate you for sharing your feedback about your turbo wash. We aim to prevent any similar situations in the future and assure you that we are here to support you whenever needed. Feel free to reach out to us via a private message on social media @LGUSSupport with your contact information, model, and serial number. ^Anthony
Written by a customer while visiting lg.com
Customer Rating
4
When it's good, it's good; when it's dumb ...
on December 22, 2015
Posted by: Bart in Virginia
from Richmond, VA, United States
Generally, we like this machine. But there are three DUMB design issues: (1) we wanted the base, but we have (per code) a tray that the washer sits in to catch spills, the drawer will not open because of the 2" lip of the tray ... you could have designed for this; (2) You can switch the swing of the matching dryer; so why didn't you allow the washer door to be reversed ... or had a reverse swing model ... we can't change which one goes on the right or left.... DUMB design issue; and (3) everyone knows that residual moisture is a problem in front loaders, so why isn't there a little heater and fan that runs to dry the inside of the tank...one with a humidity sensor on the exhaust port to shut off the fan/heater when the job is done? DUMB, really dumb design issues.
Pros: Style/Design, easy to use, Features/Settings
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
2
Read before buying this model!
on November 13, 2014
Posted by: Rhonda9113
from Tampa, FL, USA
WM3570 Owner's Manual, Page 23 "Cycle Guide", under "Cycle"; "Cotton/Normal"; you will see the asterisks indicating the "Basic Option (*=DEFAULT)". To the right of this column you will see "Additional Options". This is incorrect BUYERS!!!! THE TRUTH: TURBO WASH is set on a permament default on "Cotton/Normal" cycle. You cannot change this even though the manual says it's an option. To me, I'd rather have the option (as advertised and as written in the Manual). This is misleading and false advertisement.
Pros: Quality
No, I would not recommend this to a friend.
Quality
3
Features
1
Value
2
Written by a customer while visiting lg.com
Customer Rating
4
Great Machine
on February 6, 2016
Posted by: HolmMom
from MN, United States
[This review was collected as part of a promotion.] Love the machine and how quiet it is compared to my other front loaders (one of the first models-2005-Kenmore). LG has lots of great features and washing programs. Got My machine on Dec 12 2015 and yet to figure out what the Tag on feature does. Trying to tag these to my LG4 phone (LG to LG think it would be a breeze really) and I either do not have the right app or I just don't know what this feature does for things Major disappointment is the pedestal height. For these large capacity machines the pedestal does not hold a bottle of detergent, bleach, softener or soap taller than 10.5". Seems to be a huge design failure. Still love to do laundry with them though.
Pros: Style/Design, Performance, easy to use
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
soap dispenser inlet may be prone to mold
on September 28, 2014
Posted by: Jasmine 3570
from Ohio, USA
We are pretty happy with our new washer, but it does have a few issues. We don't like the fact that water inlet at the top of the soap dispenser unit never dries out and drips water. We are afraid that this will be an invitation to mold. We also don't like having to empty the water out of the soap dispenser after each use. Other than that, it is a pretty slick machine.
Pros: Style/Design
I would recommend this to a friend!
Quality
5
Features
4
Value
3
Written by a customer while visiting lg.com
Customer Rating
4
Great washer, Big, EZ to use.
on February 3, 2016
Posted by: NMJOHNSO
from Madison, WI
[This review was collected as part of a promotion.] We are loving our new LG washer. It's big, EZ to use and love the features.
Pros: Style/Design, Performance, easy to use, Features/Settings, Quality
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Poor quality
on September 9, 2020
Posted by: dmseverson
from Henrietta, NY
Mold forms inside the door ring because the water does not drain well. It stinks all the time, and I have to keep the door and soap dispenser door open all the time or it just gets worse. This is tough because my laundry "room" is a hallway. We started noticing a very loud noise on the spin cycle, come to find out it is the bearings and of course they are not covered under warranty. Online research indicates the bearing should last about 10 years, so LG should be standing by their product and covering the replacement of this for me. I have only had the machine for 5 1/2 years and now have a costly repair that they will not cover. NOT at all happy with this product and will NOT buy from LG again.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 10, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Wrinkles Wrinkles
on October 8, 2014
Posted by: dep
from San Martin, CA, USA
All cotton items come out heavily wrinkled and unwearable. Followed all support suggestions with no change in results.
Pros: Performance, easy to use, Features/Settings, Quality
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Written by a customer while visiting lg.com