| Customer Reviews Collected from bose.com |
Bose - SoundTouch Wireless Adapter - Black
Average Customer Rating:
2.4
Rating breakdown 7 reviews
5 Stars
0
4 Stars
2
3 Stars
1
2 Stars
2
1 Star
2
Customer Reviews for Bose - SoundTouch Wireless Adapter - Black
Customer Rating
2
Internet radio great, Existing music library bad
on August 13, 2015
Posted by: Aquil0
Gender:Male
The Bad:
- The app is a little average, you can set 6 favorites but there is no text displaying which favorite is assigned to which number.
- It wont recognise my NAS or the music i store on it.
- It wont let me stream from my phone.
- You must also have premium Spotify to get any Spotify functionality to work.
- No visual representation of the app on the tv (must us another device to setup).
- No visual representation on the Bose receiver other then the word "SoundTouch"
- The app is a little average, you can set 6 favorites but there is no text displaying which favorite is assigned to which number.
- It wont recognise my NAS or the music i store on it.
- It wont let me stream from my phone.
- You must also have premium Spotify to get any Spotify functionality to work.
- No visual representation of the app on the tv (must us another device to setup).
- No visual representation on the Bose receiver other then the word "SoundTouch"
The good things:
- Works well with Internet radio (a lot of stations are listed)
- Your favorites get remembered to the Bose universal remote so you dont need your phone to start a station
- The app lets you turn on/off the unit
- Works well with Internet radio (a lot of stations are listed)
- Your favorites get remembered to the Bose universal remote so you dont need your phone to start a station
- The app lets you turn on/off the unit
Response from bose.comBy Julius, Bose Service, August 15, 2015
Hello there,
Thank you for the review. We take feedback like this seriously and appreciate it. One thing that stands out is that the system isn’t recognizing the NAS drive. You should definitely be able to access music on a NAS drive with the system. That is something we would like to help you with.
We have reached out via email to learn more about the situation and help you with that further. We are also available by phone at 800-905-2156 Monday through Friday 8:30am – 9pm EST and Saturday 9am-7pm EST.
Thank you for the review. We take feedback like this seriously and appreciate it. One thing that stands out is that the system isn’t recognizing the NAS drive. You should definitely be able to access music on a NAS drive with the system. That is something we would like to help you with.
We have reached out via email to learn more about the situation and help you with that further. We are also available by phone at 800-905-2156 Monday through Friday 8:30am – 9pm EST and Saturday 9am-7pm EST.
Written by a customer while visiting bose.com
Customer Rating
4
Problems with the wireless connection
on August 18, 2015
Posted by: Fernando Mamotiuk
Gender:Male
Hello, I´ve two SA-4 connected with wireless adapter, one for each, and we often play music from a Spotify account. Sometimes the connection fails for one o two seconds and it happens very often. I think the problem is the wifi connections in 2.4 GHz, so I need to know if the SoundTouch wireless adapter works with 5.0 GHz. Thanks!
Written by a customer while visiting bose.com
Customer Rating
2
Very disappointed
on August 24, 2015
Posted by: Jdean1974
Gender:Male
I got this because I was told it would stream any music service. Even the description says stream music apps "like"... And names the only apps. They should have put "only" those apps. The word like led me to believe the salesman was correct. Why would I want to cancel my current music service to use those only Bose allows. It is a paperweight right now on my computer desk. Bose, your quality is legend, technology for this is horrible.
Response from bose.comBy Ryan, Bose Service, August 26, 2015
Thank you for taking the time to write your review. We are disappointed to hear that the information you received at the point of sale was not stated in a clear and concise manner to determine the best product for your needs.
We'd like to help by providing you with the opportunity to join our SoundTouch communitry forum and picking the next future apps that are added to SoundTouch technology. Here is the link:
https://www.soundtouch.com/CommunityDetail?_escaped_fragment_/feedtype=SINGLE_QUESTION_DETAIL&dc=SoundTouch&criteria=ALLQUESTIONS&id=906330000008YlMAAU
You can always reach us by phone as well for any assistance with your system. You can reach us at (800)367-4008. We are open Mon-Fri from 8:30 AM to 9:00 PM EST and Sat from 9:00 AM to 6:00 PM.
We'd like to help by providing you with the opportunity to join our SoundTouch communitry forum and picking the next future apps that are added to SoundTouch technology. Here is the link:
https://www.soundtouch.com/CommunityDetail?_escaped_fragment_/feedtype=SINGLE_QUESTION_DETAIL&dc=SoundTouch&criteria=ALLQUESTIONS&id=906330000008YlMAAU
You can always reach us by phone as well for any assistance with your system. You can reach us at (800)367-4008. We are open Mon-Fri from 8:30 AM to 9:00 PM EST and Sat from 9:00 AM to 6:00 PM.
Written by a customer while visiting bose.com
Customer Rating
1
Not good
on July 28, 2015
Posted by: Rob
Airplay does not work, for the price, is better to buy an Apple TV, only thing you will not have is the multy room set up capability, that personally i don't need
Written by a customer while visiting bose.com
Customer Rating
1
Won't play directly from phone
on July 22, 2015
Posted by: Neo
I don't know why Bose won't fix this so that we can play music files directly from the phone or tablet. It seems strange that all other inferior systems (Sony, Yamaha, etc...) allows you to connect and play directly from your phone. I expected a lot more from Bose. Really disappointed.
Written by a customer while visiting bose.com
Customer Rating
4
Internet Adapter. Bluetooth Adapter is availible
on July 28, 2015
Posted by: keep it simple stupid
someone complained they could not play from their phone. how about use the right tool for the job. use the bluetooth adapter not the internet adapter.
Written by a customer while visiting bose.com
Customer Rating
3
does the job, but can do lot more
on August 18, 2015
Posted by: Mey
Gender:Male
the internet radios listed are very limited and there are plenty of other stations so the easiest way is to allow the phone to connect and paly the songs from the phone, or can you pls advice on how to add a new internet radio station to the soundtouch app.
Response from bose.comBy Gary, Bose Service, August 20, 2015
Hello Mey,
Thank you for the review. It’s not possible to add Internet Radio stations through the SoundTouch app. The streaming for the Internet Radio source on SoundTouch is done through vTuner's service. We can only access the station streams from the index that they provide.
You can browse vTuner's station master-list. Please visit:
http://vtuner.com/setupapp/guide/asp/BrowseStations/startpage.asp
Look for the "Suggest a Station" link at the top of the page. This is the best avenue if the station you want does not appear.
For the latest information about your Bose Soundtouch you may also visit www.soundtouch.com/community
Thank you for the review. It’s not possible to add Internet Radio stations through the SoundTouch app. The streaming for the Internet Radio source on SoundTouch is done through vTuner's service. We can only access the station streams from the index that they provide.
You can browse vTuner's station master-list. Please visit:
http://vtuner.com/setupapp/guide/asp/BrowseStations/startpage.asp
Look for the "Suggest a Station" link at the top of the page. This is the best avenue if the station you want does not appear.
For the latest information about your Bose Soundtouch you may also visit www.soundtouch.com/community
Written by a customer while visiting bose.com