| Customer Reviews Collected from Kitchen Aid |
KitchenAid - Artisan Series 5-Quart Tilt-Head Stand Mixer - Black Matte
Average Customer Rating:
4.8
Rating breakdown 1,856 reviews
5 Stars
1,651
4 Stars
155
3 Stars
26
2 Stars
9
1 Star
15
98%of customers recommend this product.
(
1,743 out of
1,777)
Customer Reviews for KitchenAid - Artisan Series 5-Quart Tilt-Head Stand Mixer - Black Matte
Customer Rating
3
Disappointed
on December 13, 2017
Posted by: BirdMom`
from Arkansas
Gender:Female
[This review was collected as part of a promotion.] I used a Kitchen Aid Mixer for 33 years & was very happy with it, but it is about worn out - most speeds don't work anymore. I was excited to buy this new one, since the bowl is bigger & it is supposed to have more power. The first thing I noticed when I took it out of the box is that the silver band on the motor head is installed crooked. (It could be a problem keeping clean.) I DO NOT like the fact that Kitchen Aid no longer puts the spring on the post. When running the mixer, it sounds clunky & I'm concerned about the motor wearing out soon because of so much play in the post & the part that goes up into the mixer head. When kneading dough, it sounds like the mixer is working harder than my old one that I made dough with for 33 years! My grandmother loved her kitchen aid, my mother loves hers & I loved my old one. But, I am disappointed with the new one.
No, I would not recommend this to a friend.
Written by a customer while visiting Kitchen Aid
Customer Rating
1
Disappointed, Not like the old ones!
on February 5, 2022
Posted by: Michgirl
from Northern michigan
[This review was collected as part of a promotion.] I have had to exchange it three times! The first one the spinner stopped after a couple weeks, the second one speed control was difficult to change speeds, the third one the motor oscillates- sure it will have to be exchanged once again! I had my old one for 12 yrs with no problems - even changed the worm gear and is still strong! Kitchenaid your missing e mark with quality control!
No, I would not recommend this to a friend.
Written by a customer while visiting Kitchen Aid
Customer Rating
1
Just stopped working
on March 14, 2022
Posted by: tgirt
from Denver, CO
[This review was collected as part of a promotion.] I got this as a Christmas present and it broke a little after a year of having it. I thought these were supposed to last a lifetime but apparently not. Beyond unsatisfied and sad as it was expense.
No, I would not recommend this to a friend.
Response from Kitchen AidBy saurbcl, KASA, March 15, 2022
Dear tgirt,
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Artisan Stand Mixer. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#255521607 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Artisan Stand Mixer. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#255521607 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
5
Felt it was time to treat myself.
on November 27, 2020
Posted by: Jude1951
from IL
[This review was collected as part of a promotion.] It is so nice to be able to do other things while the mixer is doing its job, making bread, and cakes has never been so easy. Love it.
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Customer Rating
1
Doesn’t work like my old one!
on April 3, 2023
Posted by: CW58
from Bakersfield CA
[This review was collected as part of a promotion.] The head bounces up and down. Doesn’t matter if fitted properly, what attachment or thickness of ingredients. Disappointed in todays quality of this product.
No, I would not recommend this to a friend.
Response from Kitchen AidBy hodgepa, KASA, April 6, 2023
Dear CW58,
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Stand Mixer. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#268203524 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Stand Mixer. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#268203524 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
1
Motor broke on my 10th use
on February 26, 2021
Posted by: GM1313
from Denver
[This review was collected as part of a promotion.] I had to return this mixer after it completely croaked on me while making a meringue. The engine started making this horrific sound and then just stopped working. After waiting a few minutes, I tried turning it back on and all it did was make a grinding loud sound.
No, I would not recommend this to a friend.
Written by a customer while visiting Kitchen Aid
Customer Rating
5
Love it!
on June 25, 2021
Posted by: Chels326
from Minneapolis, MN
This is my 2nd Kitchenaid mixer (Artisan mini was my 1st) and I love it! The size is perfect for the larger batches I’ve been making. I brought cookies each Monday to my coworkers at school (anything to boost moral during that train wreck of a school year) and my mini wasn’t able to handle the double batches I needed to make. Once I got my hands on my big guy here, it was a whole new game!
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Customer Rating
1
Not as expected
on August 9, 2023
Posted by: asimpson3
[This review was collected as part of a promotion.] Have had it for about a month now and not so pleased so far. The bowl comes loose when mixing things like pizza dough and the silver piece that goes around the top is loose. Mixed very simple ingredients for cookies and the top of the mixer moved and makes a weird noise while mixing. Very frustrated and unhappy with it so for.
No, I would not recommend this to a friend.
Response from Kitchen AidBy grosska, KASA, August 9, 2023
Dear asimpson3,
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Stand Mixer. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 272513005 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Stand Mixer. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 272513005 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting Kitchen Aid