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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Average Customer Rating:
4
Rating breakdown 2,103 reviews
5 Stars
1,170
4 Stars
371
3 Stars
163
2 Stars
104
1 Star
295
79%of customers recommend this product.
(
1,423 out of
1,804)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Customer Rating
4
Known problem
on March 1, 2015
Posted by: Fokker
from Chino, CA
I was told by the technician that this particular unit has a known problem with the PCB board, where the defrost cycle is not long enough and consequently caused frost buildup over time. The frost build up will interfere with the fan inside the main compartment and make a loud grinding noise when the fan is on. The LG technician worked on my 5 month old unit he was able to replace the PCB board in 5 minutes. However clearing the frost turned ice build up inside the unit took about 1 hr. Overall I like the unit.
Pros: Style/Design, Features/Settings
I would recommend this to a friend!
Quality
3
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Size and layout great, love the lighting
on August 26, 2014
Posted by: Barbofboston
from Watertown, MA, USA
My husband is probably sick of hearing me say how happy I am with the LG fridge! The lighting is awesome. You can see everything inside at a glance- I have a professional thermometer and have placed it in every part of the fridge- front, back, high, low and it is consistent- does not fluctuate. I was so sick of freezing anything that rolled to the back on my old fridge.
I have read reviews with criticism of the lighting- I don't know what prompts this- I think it's great- glad I picked the LG.
I have read reviews with criticism of the lighting- I don't know what prompts this- I think it's great- glad I picked the LG.
Pros: Performance, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Shelf
on August 27, 2017
Posted by: Pavel2024
from Washington, United States
[This review was collected as part of a promotion.] Four shelves are not interchangeable. Very brittle plastic. Expensive parts.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
3
Written by a customer while visiting lg.com
Customer Rating
1
Unreliable
on September 23, 2017
Posted by: N O N E
from Las Vegas, NV, United States
Bought this refrigerator a little over a year ago. Constant problems with ice maker and now the refrigerator has started a loud squeal every time it runs. The freezer bin builds ice in the bottom because of bad drawer seal. I expected to buy a quality trouble free appliance but this has proven to require constant maintenance. A refrigerator is an appliance that you buy and receive many years of trouble free use. Don't waste your money.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Written by a customer while visiting lg.com
Customer Rating
1
Used to Love my Fridge
on June 30, 2015
Posted by: TENSLC
from Salt Lake City, UT, USA
I loved my fridge for about 76 days...then it developed a very loud popping noise as well as a grinding/drilling noise - similar to a running generator or at times a jet engine. At times the noise is unbearable. We've had 2 service calls arranged through the company we bought it from with no resolution and are now getting the run around. To pay the kind of money we have for this fridge only to get a defective product that lasts less than months is unacceptable.
Pros: issues, noise
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Written by a customer while visiting lg.com
Customer Rating
3
Buyer Beware
on April 6, 2017
Posted by: Dixiedoodle
from Vestal, New York
[This review was collected as part of a promotion.] Husband and I looked at this refrigerator in the store and I generally liked what I saw. I am not a big fan of stainless steel but to get the size and features we both wanted (and because the stainless steel was my husband's preferred choice) and to get one that would fit in our space, this was the choice we made. In the store the interior looked pretty and shiny and bright. I thought, "Wow, it has good lighting." The LED lighting was impressive. But the lights are set to the front and on the side walls instead of overhead and in the center.
BUYER BEWARE.
Got the fridge home, fired it up and loaded it with all our stuff. Suddenly the pretty lights were grossly insufficient. With all the items inside the light was blocked from reaching the back of the refrigerator. The back part of the refrigerator became quite dark. Hard to clearly see what is back there. The same is true for the freezer.
There are, however, several features about this fridge that I like. The deep vegetable bins at the bottom, the cold cuts and cheese drawer, which I raised one level from the factory set position, and the wide, clear door bins (door bins do not adjust, only removable for cleaning). The drawers slide very smoothly.
The stainless steel shows fingerprints and smudges very quickly. I find myself constantly cleaning the doors, and I am not that much of a neat freak.
Check out this refrigerator thoroughly before you commit to buying it.
BUYER BEWARE.
Got the fridge home, fired it up and loaded it with all our stuff. Suddenly the pretty lights were grossly insufficient. With all the items inside the light was blocked from reaching the back of the refrigerator. The back part of the refrigerator became quite dark. Hard to clearly see what is back there. The same is true for the freezer.
There are, however, several features about this fridge that I like. The deep vegetable bins at the bottom, the cold cuts and cheese drawer, which I raised one level from the factory set position, and the wide, clear door bins (door bins do not adjust, only removable for cleaning). The drawers slide very smoothly.
The stainless steel shows fingerprints and smudges very quickly. I find myself constantly cleaning the doors, and I am not that much of a neat freak.
Check out this refrigerator thoroughly before you commit to buying it.
Pros: easy to use
No, I would not recommend this to a friend.
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Worst refrigerator ever!
on June 16, 2020
Posted by: Kmhenry
from Jersey City, NJ
Worst refrigerator ever, warranty only covers parts and labor not shelving. My shelving began cracking after the 13 month. And 1 year later all shelves are cracked. To replace the shelving it would be cheaper to buy a new refrigerator and it would not be a LG.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 23, 2020
We are sorry to hear that your unit is not functioning as designed. Unfortunately, as you stated the shelving is no longer covered under warranty, but you can contact Encompass Supply Chain (855-371-0084) www.encompass.com to order additional parts and accessories. ^Daphane
Written by a customer while visiting lg.com
Posted by: dissatisfied and unhappy
from CT
Verified Purchase:Yes
[This review was collected as part of a promotion.] The day after it was delivered the fridge started making noise. It's been about 3+ weeks and it still has not been fixed or even looked at by anyone. Terrible experience.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy AB, Social Media , October 30, 2018
Oh no! I hate to hear you are having issues with your refrigerator one day after delivery and I can definitely understand how frustrating it would be to have to deal with the unexpected repair delay. If you would, please copy and paste the link below into your web browser so I can gather the necessary information to better assist you. ^AB https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=183216850&agent=4666132
Written by a customer while visiting lg.com