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Customer Reviews Collected from Samsung US |
Samsung - 21.8 Cu. Ft. French-Door Refrigerator - Stainless Steel
Average Customer Rating:
4.1
Rating breakdown 278 reviews
5 Stars
169
4 Stars
52
3 Stars
10
2 Stars
12
1 Star
35
82%of customers recommend this product.
(
214 out of
262)
Customer Reviews for Samsung - 21.8 Cu. Ft. French-Door Refrigerator - Stainless Steel
Customer Rating
5
Very neat refrigerator
on August 19, 2021
Posted by: Pretty Boy
from highland, IN
this baby is surprisingly very spacious for its size and is operating efficiently. the freezer unit is conveniently located and easy with its movable tray to manipulate the location of the food items.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy Pat, Samsung Care, September 8, 2021
Thank you for choosing Samsung. We appreciate your review. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent product for the price.
on September 16, 2021
Posted by: Frank
from Edgemont, SD
i absolutely love this refrigerator. it's very roomy with well though out spaces. the ice-maker is awesome. i have the temp set fairly high, but the ice is very solid, as well as the food . i'm very glad i bought this.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, September 17, 2021
Thank you for being a amazing Samsung customer! ^Pat
Written by a customer while visiting Samsung US
Customer Rating
5
Great Refrigerator!
on September 24, 2021
Posted by: Johnson
from Louisville, Ky
this refrigerator has so much room! i love the double doors and i really love the freezer on the bottom! the ice maker is great, but i’ve noticed that the ice cubes aren’t as big, but i can live with that. we took out one of our selves because we have bigger items like milk and pitchers of ice tea and lemonade, and we still have a lot of room left. and the refrigerator is quite when it’s running. i give this a 10!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, September 27, 2021
Enjoy your new spacious French Door refrigerator! ^Pat
Written by a customer while visiting Samsung US
Customer Rating
5
Great refrigerator, just in time.
on September 30, 2021
Posted by: Homemaker
we definitely needed a new refrigerator since our old one was over 35 years old and starting to fail. our new samsung refrigerator has a larger capacity and still fits into the same space. we are very happy with it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, October 1, 2021
Thank you for your review! ^Pat
Written by a customer while visiting Samsung US
Customer Rating
4
French Door Refrigerator
on January 10, 2022
Posted by: WALNUT
from Brentwood, Ca.
happy with the size of this product. fits well in our manufactured home with a upper cabinet limiting the height.
my only complaint is that it makes random noise. we did not hook up the ice maker as there is no line. it makes noises from that area.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Broke in under 3 years
on January 31, 2022
Posted by: FridgeOwner
from USA
Fridge is under 3 years old. Failed part not covered under warranty?! repair that costs 1/4 the $$$ of the fridge. Never again Samsung.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ross, Customer Care, April 18, 2022
Hi FridgeOwner,
I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that you didn't get that through our product 22 cu. ft. French Door Refrigerator in Stainless Steel
While we'd love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you.
We would like to hear more about your concern.
For the immediate resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number:1144413734
^Ross
I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that you didn't get that through our product 22 cu. ft. French Door Refrigerator in Stainless Steel
While we'd love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you.
We would like to hear more about your concern.
For the immediate resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number:1144413734
^Ross
Written by a customer while visiting Samsung US
Customer Rating
2
Don’t Recommend
on January 30, 2022
Posted by: JLow
from Hampton,Va
it’s a beautiful product but it don’t keep your food at temperature like it suppose to. i have only own it for 1years and 8 months and the refrigerator is not cooling like it suppose to, freezer works great. in the last two weeks i have lost so much food. i have called the repair company and they give you the run around
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
2
Response from Samsung USBy Carrie Galvan, samsungcare, January 31, 2022
Hey. I understand the situation you are going through must be frustrating, and we value your personal feedback. We don't want our customer to feel like they are not getting assistance. Please be sure to reach out to us using the links below, if you have any questions. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1144129630
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1144129630
Written by a customer while visiting Samsung US
Customer Rating
1
Ice maker broken
on February 5, 2022
Posted by: Spanno
from Plymouth, Michigan
im not a happy customer. my ice maker is broken. it will no longer produce ice. i've followed all the steps provided in the manuel and online. nothing has worked. and of course my warrenty expired in may of 2021. i hope samsung can help with a fix or this will be the last samsung anything i personally ever buy. i look forward to hearing from them.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, samsungcare, February 8, 2022
Thank you for taking the time to share this with us. I know this must be difficult to go through. It looks like service would be the next option for this concern. If you would like to reach out to us; You can use the links below to chat with us. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Written by a customer while visiting Samsung US