 |
Customer Reviews Collected from Samsung US |
Samsung - 21.8 Cu. Ft. French-Door Refrigerator - Stainless Steel
Average Customer Rating:
4.1
Rating breakdown 278 reviews
5 Stars
169
4 Stars
52
3 Stars
10
2 Stars
12
1 Star
35
82%of customers recommend this product.
(
214 out of
262)
Customer Reviews for Samsung - 21.8 Cu. Ft. French-Door Refrigerator - Stainless Steel
Customer Rating
1
Very loud refrigerator
on April 15, 2023
Posted by: BE543
from St. Paul, MN
We are very disappointed that we are having problems with this refrigerator after only 3.5 years of owning it.
It has started to make very loud noises. The noises range from chainsaw like noises to a loud humming and motor running. It stays cool, but it's too loud.
It has started to make very loud noises. The noises range from chainsaw like noises to a loud humming and motor running. It stays cool, but it's too loud.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
3
Response from Samsung USBy Carrie Galvan, SEA Care, April 17, 2023
Hi There,
We want you to use your refrigerator effectively.
Your refrigerator and freezer make noises occasionally, and most of them are normal if they're not very loud. These noises include engine sounds, bubbling, cracking, buzzing or humming, beeping, blowing, ice dumping, or hissing.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
What noises a refrigerator makes and why:
https://www.youtube.com/watch?v=cain2xjBCQE
How to level your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00062321/
This video is also about "How to level your Samsung refrigerator":
https://www.youtube.com/watch?v=56WIrCOKoiI
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day!
^Chrystel
We want you to use your refrigerator effectively.
Your refrigerator and freezer make noises occasionally, and most of them are normal if they're not very loud. These noises include engine sounds, bubbling, cracking, buzzing or humming, beeping, blowing, ice dumping, or hissing.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
What noises a refrigerator makes and why:
https://www.youtube.com/watch?v=cain2xjBCQE
How to level your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00062321/
This video is also about "How to level your Samsung refrigerator":
https://www.youtube.com/watch?v=56WIrCOKoiI
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Worst refrigerator on planet Earth
on May 10, 2023
Posted by: worstfridgeeva
Worst purchase I have ever made in my adult life. I have been through two mother boards, one fan, and an ice maker in under 3 years. Stick to phones and TVs.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, May 10, 2023
Hello there,
We would love to discuss your fridge to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Charles
We would love to discuss your fridge to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Junk
on June 23, 2023
Posted by: Unhappy
from Chicago
Have had it for only two years and the ice maker has broke and the evaporator fan went out
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Response from Samsung USBy Camille, Samsung Customer Care, June 28, 2023
Hello there.
Let's have your refrigerator back on track.
To check the availability of your refrigerator's evaporator, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
You can also check this link for the evaporator model.
https://samsungparts.com/products/rf220nctasr-aa
Please get in touch with us using the link below for us to help you with your broken ice maker.
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145949762) to help our team pull up your information when you message us.
Have a great day.
^Camille
Let's have your refrigerator back on track.
To check the availability of your refrigerator's evaporator, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
You can also check this link for the evaporator model.
https://samsungparts.com/products/rf220nctasr-aa
Please get in touch with us using the link below for us to help you with your broken ice maker.
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145949762) to help our team pull up your information when you message us.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Refrigerator stopped cooling after 3 years.
on August 26, 2023
Posted by: SamsungAppliancesBreak
Terrible. After 3 years, noisy and refrigerator stopped cooling. Lots of spoiled food. I have heard Samsung appliances break often and will never get them again.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
3
Response from Samsung USBy Ernest, Customer care, August 29, 2023
We certainly understand how important the refrigerator in preserving food in every household. Let's ensure that your fridge provides the best results.
I have provided links below that will help us identify why the refrigerator is noisy and has stopped cooling with the quick fix. Please watch the video and check the hyperlinks to learn more.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Refrigerator, Freezer, or FlexZone is not cooling enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001029/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146214360) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
I have provided links below that will help us identify why the refrigerator is noisy and has stopped cooling with the quick fix. Please watch the video and check the hyperlinks to learn more.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Refrigerator, Freezer, or FlexZone is not cooling enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001029/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146214360) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
POR QUALITY.
on September 2, 2023
Posted by: BILL
from NORTH IDAHO
DID NOT LAST 4 YEARS. QUIT COOLING. NO ONE WILL WORK ON IT. I CANT FINE REFERENCE TO WORK ON IT. SO FAR NO PARTS OR SERVICE MANUAL. ENDED UP GETTING A NEW ONE (LG). OUT 1500 BUCKS.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Chrystel, SEA Care, September 6, 2023
Hi Bill,
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Do not purchase
on October 3, 2023
Posted by: Helen
Stopped working after 5 months. Compressor sounds like an airplane, super loud.
Response from Samsung USBy SEA Care, SEA Care, October 4, 2023
Hi Helen,
The sound of the compressor can be disturbing. Let us take care of the unit right away!
Here is the list of fridge sounds. Please see the "Buzzing and humming" section, follow the steps, and click the hyperlinks for further help.
Understand the noises coming from your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146365815 to help our team pull up your information.
Have a great day.
^Aloe
The sound of the compressor can be disturbing. Let us take care of the unit right away!
Here is the list of fridge sounds. Please see the "Buzzing and humming" section, follow the steps, and click the hyperlinks for further help.
Understand the noises coming from your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146365815 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
2
faulty design
on November 28, 2023
Posted by: Peewee
Immediately had to replace it since the flap between the french doors didn't close. The replacement model wasn't much better. Since the purchase there has been issues with the freezer being too warm, melting ice and spoiled frozen food as well as increased frost buildup. The flap between the french doors to seal the fridge continues to not close and is open more frequently as it gets older. The only thing good about this fridge is the size for my limited space . It's too bad that my warranty expired, otherwise I would be tryng to return it or get it repaired. Now I'll have to wait till it burns out to get a new several thousand dollar fridge.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
2
Response from Samsung USBy SEA Care, November 29, 2023
Peewee, we understand how important it is to have a working fridge. Allow us to help you with this.
Below is a link to help you diagnose if your fridge is not getting cold. Please click on the embedded word and watch the video included.
Refrigerator or freezer is not cooling at all
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
If frost is building up on your fridge, here is a guide to help you. Please click on the embedded word.
Frost forms in the freezer or refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146579869) to help our team pull up your information.
Have a great day.
^Camille
Below is a link to help you diagnose if your fridge is not getting cold. Please click on the embedded word and watch the video included.
Refrigerator or freezer is not cooling at all
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
If frost is building up on your fridge, here is a guide to help you. Please click on the embedded word.
Frost forms in the freezer or refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146579869) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
2
I’ve over
on December 21, 2023
Posted by: Tolo
The freezer keeps frosting over.. we have to remove shelves and use blow dryer to break up ice on the bottom of the freezer. I would never buy this type refrigerator again.
No, I would not recommend this to a friend.
Features
2
Response from Samsung USBy Samsung Care, December 26, 2023
We understand how dealing with a refrigerator keeps freezing over feels, Tolo.
Here is a link to troubleshooting steps when frost forms in the refrigerator.
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146670590) to help our team pull up your information when you message us.
Thank you.
-Angelica
Here is a link to troubleshooting steps when frost forms in the refrigerator.
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146670590) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US