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Customer Reviews Collected from Samsung US |
Samsung - 21.8 Cu. Ft. French-Door Refrigerator - Stainless Steel
Average Customer Rating:
4.1
Rating breakdown 278 reviews
5 Stars
169
4 Stars
52
3 Stars
10
2 Stars
12
1 Star
35
82%of customers recommend this product.
(
214 out of
262)
Customer Reviews for Samsung - 21.8 Cu. Ft. French-Door Refrigerator - Stainless Steel
Customer Rating
1
Buyer BEWARE
on December 26, 2023
Posted by: FAA3341
The drawers fell apart within a year, and the entire thing died within 4 years, just outside the warranty period.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, December 28, 2023
Hello there,
We care about getting you assisted. We want to speak with you directly to provide support for your fridge's fix.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146678459) to help our team pull up your information when you message us.
Have a great day.
-John
We care about getting you assisted. We want to speak with you directly to provide support for your fridge's fix.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146678459) to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
Breaks down regularly
on January 1, 2024
Posted by: Jemm
In 3 years and 2 months we had to have it fixed 2 times . Our friend knew what it was and saved us money fixing it the 2 nd time
Response from Samsung USBy Ernest, SEA Care, January 3, 2024
We are happy to hear that your refrigerator is now functioning properly. If you require further assistance in the future, please don't hesitate to contact us through the options below:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146694399) to help our team pull up your information.
Have a great day,
-Ernest-
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146694399) to help our team pull up your information.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
Cheap drawers and door racks/shelves broke quickly
on January 7, 2024
Posted by: DoneWithSamsungAppliances
from California
No issues with cooling. But it is very noisy. More importantly, within a short time, all the door shelves and drawers starting cracking and breaking off with normal use. Cheap plastic materials. Our ten-year-old Samsung, a larger three-door we keep in the garage, didn't have these quality issues. Replacement accessories are expensive. Not worth it to replace all of them. Switching to LG for the next refrigerator because my wife has had it with this garbage. Samsung quality has deteriorated over the years. For what it's worth, we saw the same pattern with washer and dryer and ended up switching to LG for those appliances also.
Features
1
Performance
3
Design
1
Value
1
Response from Samsung USBy Ernest, SEA Care, January 10, 2024
Greetings,
Keeping your appliances in tip-top condition is important for every household. Let's get the information you need to maintain your refrigerator.
The link below will help you identify the sound coming from the refrigerator. Please check the hyperlinks and watch the video to learn more.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
You can check the availability of refrigerator shelf replacement by contacting Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance with the microwave, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146719622) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Keeping your appliances in tip-top condition is important for every household. Let's get the information you need to maintain your refrigerator.
The link below will help you identify the sound coming from the refrigerator. Please check the hyperlinks and watch the video to learn more.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
You can check the availability of refrigerator shelf replacement by contacting Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance with the microwave, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146719622) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
2
Need some running
on January 25, 2024
Posted by: FrankM
from Chicago
I bought it 2 years ago and it just stopped cooling on both top and bottom.
Was working great but not any more...
Was working great but not any more...
Features
3
Performance
2
Design
4
Value
3
Response from Samsung USBy Ernest, SEA Care, January 26, 2024
Hi FrankM,
We understand how important the refrigerator is for your daily use. Let's get the necessary information to ensure your refrigerator is cooling properly.
Please see the link below, select the scenario that best fits your situation, and check the hyperlinks or video to learn more about how to address the cooling issue with the refrigerator quickly and easily.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day,
-Ernest-
We understand how important the refrigerator is for your daily use. Let's get the necessary information to ensure your refrigerator is cooling properly.
Please see the link below, select the scenario that best fits your situation, and check the hyperlinks or video to learn more about how to address the cooling issue with the refrigerator quickly and easily.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
Horrid
on February 12, 2024
Posted by: HSRt
from Wantagh, NY
I’ve had this refrigerator for 8 years. The ice maker never worked properly. The design of the drawers is horrendous. Only one shelf can be tall enough for a gallon container. The temperature controls turn off and need to be reset by turning off electric. It’s now freezing items on every shelf in the refrigerator. I cannot wait to get rid of it. I will never buy a Samsung refrigerator again
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA CARE, February 13, 2024
Hi there,
Sharing your fridge-related experiences matters to us, and we'd love to help you.
To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
The link below will show you the steps to increase the effectiveness of the ice. For more details, please select the corresponding bullet points which affect ice production. We also recommend watching the videos and including embedded links.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Please follow this helpful guide below to save space on your refrigerator.
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
To help rectify the refrigerator's cooling temperature, we advise you to browse this link for its diagnosis. Please click the hyperlink about "Frost in the refrigerator" for further help.
Items freezing in the fridge compartment:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#items-freezing-in-the-fridge-compartment
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146848005, to help our team pull up your information.
Have a great day!
^Chrystel
Sharing your fridge-related experiences matters to us, and we'd love to help you.
To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
The link below will show you the steps to increase the effectiveness of the ice. For more details, please select the corresponding bullet points which affect ice production. We also recommend watching the videos and including embedded links.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Please follow this helpful guide below to save space on your refrigerator.
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
To help rectify the refrigerator's cooling temperature, we advise you to browse this link for its diagnosis. Please click the hyperlink about "Frost in the refrigerator" for further help.
Items freezing in the fridge compartment:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#items-freezing-in-the-fridge-compartment
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146848005, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
2
Trash
on February 16, 2024
Posted by: not happy
Black stainless is garbage. Refrigerator is only 3 years old and the black is PEELING off the fridge. Also the track that holds the drawers broke. The black stainless is also peeling on the stove.
Response from Samsung USBy SEA Care, February 19, 2024
Hi there,
We want you to have an effortless experience with the refrigerator. Let us give you tips on maintaining the fridge.
Here is a video link that tips on what to use and avoid when cleaning your fridge's exterior. Please watch the video from 00:02:04 to 00:02:32 for helpful tips. Significantly, we have included easy-to-follow steps to clean your cooktop or stove.
How to clean your Samsung refrigerator | Samsung US:
https://www.youtube.com/watch?v=Gw_NOk1rLAY
How to clean your Samsung gas cooktop:
https://www.samsung.com/us/support/answer/ANS00049945/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146867299, to help our team pull up your information when you message us.
Have a great day.
-John
We want you to have an effortless experience with the refrigerator. Let us give you tips on maintaining the fridge.
Here is a video link that tips on what to use and avoid when cleaning your fridge's exterior. Please watch the video from 00:02:04 to 00:02:32 for helpful tips. Significantly, we have included easy-to-follow steps to clean your cooktop or stove.
How to clean your Samsung refrigerator | Samsung US:
https://www.youtube.com/watch?v=Gw_NOk1rLAY
How to clean your Samsung gas cooktop:
https://www.samsung.com/us/support/answer/ANS00049945/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146867299, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US