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Customer Reviews Collected from Samsung US |
Samsung - 21.8 Cu. Ft. French-Door Refrigerator - Stainless Steel
Average Customer Rating:
4.1
Rating breakdown 278 reviews
5 Stars
169
4 Stars
52
3 Stars
10
2 Stars
12
1 Star
35
82%of customers recommend this product.
(
214 out of
262)
Customer Reviews for Samsung - 21.8 Cu. Ft. French-Door Refrigerator - Stainless Steel
Customer Rating
2
electronics
on November 26, 2018
Posted by: nosocold
from new york ny
The construction of the refrigerator itself is great. Astar as the electronics go, after 1 1/2 years they failed. Oh ya only 1 year warranty on the electronics. It should be at least 5 years.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
3
Response from Samsung USBy Ross, Customer Care, April 20, 2022
Hello nosocold,
Thank you for reaching out. I realize your experience has been less than ideal, and I understand how frustrated you have been. We value all our customers' feedback and can sympathize with your issue with your22 cu. ft. French Door Refrigerator in Stainless Steel
For the immediate resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number:1144423736
^Ross
Thank you for reaching out. I realize your experience has been less than ideal, and I understand how frustrated you have been. We value all our customers' feedback and can sympathize with your issue with your22 cu. ft. French Door Refrigerator in Stainless Steel
For the immediate resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number:1144423736
^Ross
Written by a customer while visiting Samsung US
Customer Rating
1
Bad Choice
on March 8, 2019
Posted by: JaneD
from Lompoc CA
My landlady bought this refrigerator 18 months ago and it has stopped cooling three times already. Repairmen cannot seem to fix it and it looks like it is going to have to be replaced. NOT with a Samsung refrigerator! I definitely would never buy one of their products again. Extremely poor quality and performance. And the handle to the freezer drawer is broken.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
2
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, March 11, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. You can purchase a new handle directly from our parts department. J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Love the Style and Fit but not the performance
on August 12, 2019
Posted by: HWGER11
from East Brunswick, NJ
[This review was collected as part of a promotion.] i purchased this refrigerator in later part of 2016. in 2017 bottom back items on last two shelves freezing and freezer items frost bitten. they returned again in 2018 . now the same issue in 2019.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, August 21, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
5
Great Product
on October 12, 2019
Posted by: MSBS
from OHIO
[This review was collected as part of a promotion.] great well made refrigerator.
website said my review is too short.
it is my review & i'm sticking to it.
website said my review is too short.
it is my review & i'm sticking to it.
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy ^Cat, Samsung Cares, October 17, 2019
A perfect match is sometimes hard to find, but glad that you have found your match with Samsung. Welcome to the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic Fit!
on September 27, 2020
Posted by: SAL22
just received our new samsung refrigerator and it is so awesome! lots of room for storage, adjustable shelving, love the french doors and spacious freezer. we're enjoying getting to know all the features and it looks fantastic in our home. photo was taken before we got the handles on....
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good option to replace built in model
on September 29, 2020
Posted by: BazzFamily
this was a good option to fit the built in space in our older home. the reason i didn't give it a 5 is because i think the interior lighting could be brighter in the refrigerator section, and i wish one of the door shelves had a flip up cover as is found in some of the larger models. otherwise we are very pleased with the purchase.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Would reccomend. Lack of compatability
on October 30, 2020
Posted by: Anonymous
from Sebago Maine
fridge with great capacity, dissapointed that it doesn’t work with the smart things app, handles may come off occasionally, fingerprint resistance works well but will get worse after a while. the only control is temperature and thats a bust because it only has seven options with now way to make it precise. would reccomend if you want a nice fridge but not too fancy.
I would recommend this to a friend!
Features
3
Performance
5
Design
4
Value
3
Response from Samsung USBy Pat, Samsung Care, November 2, 2020
Thanks for leaving your feedback. It's always great to hear from our customers. You address some important concerns. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
Defective
on September 7, 2022
Posted by: Beware
The door bins and drawers are flimsy and pop apart if you use them. The bottom right bin popping open and off caused a crack in the lining of the refrigerator, voiding the warranty.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, September 8, 2022
Hi there,
Thank you for your insight about our Samsung products. We apologize for the vexatious experience with the Samsung appliances. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience.
To better assist you on this matter, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this case number (71841326) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for your insight about our Samsung products. We apologize for the vexatious experience with the Samsung appliances. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience.
To better assist you on this matter, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this case number (71841326) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US