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Customer Reviews Collected from lg.com |
LG - 4.1 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Average Customer Rating:
4.2
Rating breakdown 1,857 reviews
5 Stars
1,295
4 Stars
192
3 Stars
52
2 Stars
55
1 Star
263
81%of customers recommend this product.
(
1,457 out of
1,789)
Customer Reviews for LG - 4.1 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Customer Rating
1
Nothing but headaches
on May 17, 2016
Posted by: amyh851
from Medinah, IL, United States
[This review was collected as part of a promotion.] I hate this washer. It goes imbalanced almost every load and takes 90-120 longer than normal load. I purchased it Jan 2014 after Consumers Report rated it high. We hate doing the wash never knowing if it will stay balanced. A repairman finally got LG to replace and upgrade our control board after LG customer service, Roland amd Leo, said there were no recalls or that we were past warranty. I know how to wash clothes properly. I hope LG finally does something. Do not buy unless you want to babysit your washer.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Written by a customer while visiting lg.com
Customer Rating
1
Clothes sensor does not work
on March 23, 2017
Posted by: Patty15 in OC
from Fullerton, CA, United States
[This review was collected as part of a promotion.] I am beyond exasperated with this machine. It does not adjust the water regardless of load size. Only a couple of inches of water are in the tub and it's usually barely visible through the clothes. If the lid is raised during "add clothes" the washer fills to the very top, even if no clothes were added. So the only water levels I can get are practically empty and totally full. I'll never buy another LG washer. It's only three years old but I've limped along with it long enough and am now going to buy a different washer, not one that "senses" water needs.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Written by a customer while visiting lg.com
Customer Rating
1
Loads of All sizes always go Uneven
on May 22, 2018
Posted by: Ryan S
from Pittsburgh, PA
[This review was collected as part of a promotion.] When we first bought the washer, it seemed to work well. After just one year we started to notice that the Uneven(UE) error code would come up sometimes. Maybe once out of every 10-20 loads. When you redistributed the load as recommended it would typically run through the remainder of the cycle. As time has gone on, we are now getting Uneven(UE) error code in every 1-3 loads. Also, it usually won't finish the cycle even when the load is redistributed. It will start again and give the Uneven(UE) code again. This is filling the tub with water 3 times for every Uneven (UE) error code (sometimes it is filling at least 10 times before we can get a cycle to finish), what a great waste of water for this Energy Star washing machine. For only having the machine 4 years, I am ready to throw it out and go buy a new one with how frustrating this has become.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Amber, Customer Service, May 23, 2018
Hello Ryan S, sorry to hear you are having an issue, please see the included link for some troubleshooting. If the troubleshooting does not help, please give us a call at 1-800-243-0000. ^AC
http://www.lg.com/us/support/product-help/CT10000010-1394563702295-ue
http://www.lg.com/us/support/product-help/CT10000010-1394563702295-ue
Written by a customer while visiting lg.com
Customer Rating
1
Waste of money
on March 23, 2019
Posted by: Nancy in New Jersey
from New Jersey
We purchased this washer in 2015 because it was supposed to be energy efficient and it certainly is not. Almost e very load says it's off balance even though it is level according to the booklet it came with. It wastes water by filling, emptying and refilling just to get a load to be unbalanced. after three tries it will stop, no matter how many times you adjust the load it usually does not fix it. I have wasted more time babysitting this washer so I can catch it before it stops, spins out the water and refills again. My clothes don't come clean, it wastes water and electricity.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy EJ, Social Media, March 26, 2019
Hi and thank you for reaching out! I hate to hear you are disappointed with your washer! Check out this forum for the latest "need to know" information: https://lgcommunity.us.com/discussion/28/lg-top-loaders-everything-you-need-to-know#latest. If there is anything we can assist you with please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^EJ
Written by a customer while visiting lg.com
Customer Rating
1
Waste of water!
on March 10, 2020
Posted by: Kuki05
from California
This machine is horrible! It doesn’t wash your clothes properly because it doesn’t fill the tank with enough water, and many times in the spin cycle, it stops and drain the water and fill it again... WASTE OF WATER!,, especially when you live and have to pay top dollar for water..
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, March 10, 2020
That's not good! We're sorry to see that you've run into these issues with your washing machine. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Worst washing machine ever
on May 12, 2020
Posted by: Rick in Portland
from Portland, Orrgon
I’ve had this washer for about 4-5 years now. Never have I had to babysit a washer until this one. I’m constantly rearranging the clothes. On many, many loads, I have pulled out every garment and put them back in carefully (the washer itself could never arrange it so evenly) and yet it still comes up out of balance and tries to fill the tub with water(hence the babysitting). I’ll never buy an LG product again. EVER!
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 6, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
Get ready to sit by your washer
on May 16, 2020
Posted by: A Hems
from Idaho
Worked great first couple of years then it constantly reads uneven reading. It refills and tries to balance but doesn’t. You have to pull things out and replace etc. The cycles go for over an hour + for a load.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, October 2, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Lasted 4 Years
on August 23, 2020
Posted by: SDcustomer
from San Diego, CA
This washer lasted 4 years for a family of 4 before having problems that won't be worth repairing. It is a terrible product. From day 1, it has never finished within the amount of time specified. Speed wash takes almost 1 hour and cleans poorly. It can only handle large loads on the bulky bedding cycle, which is like a gentle cycle. Regular cycles hold as much as small old-style top loader. It is incapable of washing large loads well. As it has aged, it overfills and wastes water. It has errors that stop it mid-cycle, but it sometimes works again if you cut power and restart. There should be laws against producing items as short-lived and unreliable as this one.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 25, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com