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Customer Reviews Collected from lg.com |
LG - 4.1 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Average Customer Rating:
4.2
Rating breakdown 1,857 reviews
5 Stars
1,295
4 Stars
192
3 Stars
52
2 Stars
55
1 Star
263
81%of customers recommend this product.
(
1,457 out of
1,789)
Customer Reviews for LG - 4.1 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Customer Rating
1
Paid too much for worst washer EVER!
on September 4, 2020
Posted by: Anonymous
from California
I have had this washer for going on 5 years. Paid way too much thinking it would last me way longer than 5 years,worst decision ever will never buy LG ever again. Kept getting unbalanced each time finally the pump would not drain. replace drain pump and still not working. Find out the control board has gone out and not u no warranty only had 1 year warranty on main control board ! Really ! Paid way more for high rating product but end up being the worst Product ever purchased. NEVER Buying LG Ever again! “ life is good” no life is expensive if you buy LG”
Pros: Quality
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, September 8, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Could not be worse
on July 25, 2021
Posted by: gram12345
This washer was already in the house we purchased. I see why the previous owners didn't want to take it with them. This was is constantly unbalanced even when empty and it finishes a cycle about 10% of the time. The unit is level on the floor and I had to drill holes in the basket to attach springs to help keep it from being unbalanced. I can't express how frustrated I am with my washer. We will never purchase another LG appliance.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 26, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2
Disappointment
on May 15, 2022
Posted by: Juan of Brooksville
from Brooksville, Fl
[This review was collected as part of a promotion.] Had this washer going on 8 years. preformed great till about a year ago,
It started to do extra rinses & spin cycles, over and over again, sometime going
for 2 hours or more. I notice that most reviews that deal with the same issue
started when the washer turned more or less 7 years old. Is this the life expectancy
of the machine or is just a coincidence in all these reviews.
This must also go the same the matching dryer also having issues after 7 years.
Never use my warranty or extended warranty and now all these issues occur after
7 years, and not only me, but many other of you buyers. Always love my L G products,
but not no more. Very Very Disappointed.
Thank you
It started to do extra rinses & spin cycles, over and over again, sometime going
for 2 hours or more. I notice that most reviews that deal with the same issue
started when the washer turned more or less 7 years old. Is this the life expectancy
of the machine or is just a coincidence in all these reviews.
This must also go the same the matching dryer also having issues after 7 years.
Never use my warranty or extended warranty and now all these issues occur after
7 years, and not only me, but many other of you buyers. Always love my L G products,
but not no more. Very Very Disappointed.
Thank you
Pros: Style/Design, Features/Settings, easy to use
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
4
Response from lg.comBy Sandy, Social Media, May 17, 2022
We are sad to learn that your washer needed repair. Thank you for taking the time to share your story with us. ^Sandy
Written by a customer while visiting lg.com
Customer Rating
1
Don't use this washer!
on July 11, 2023
Posted by: Kim8709
If I could give it zero stars I would. It was in a home we bought. Always uneven loaded. Also during a cycle malfunctioned and emptied out onto our floor damaging the entire laundry room and the livingroom below.
Response from lg.comBy Rita, Social/LG, July 26, 2023
We apologize for the disappointment you've experienced with the reliability of your LG 4.1 cu. ft. Large Capacity Top Load Washer with Sleek Easy Front Control Panel. Your satisfaction is important to us, and we understand your concerns despite maintaining it in top shape and using it below average. We make sure to provide products that deliver excellent performance and reliability, and we regret that your experience did not meet your expectations. Please provide your review on our LG feedback page: https://www.lg.com/us/support/feedback. Your input is extremely valuable to us and will not go unnoticed. ~Rita
Written by a customer while visiting lg.com
Customer Rating
5
The quality and price of this product are perfect.
on December 23, 2012
Posted by: Vera39
from Paducah, KY, USA
As we moved this year we were looking for a new washing machine. After some extensive research we agreed on this LG. The price was perfect and the quality, well we have other LG appliances and it speaks for itself. The boys really like the glass lid they think it's cool to watch the cloths washing. My favorite feature is the ease of use and my Husband really likes the friendly tune that is played when the laundry if finished rather than a plan old buzzer.
Pros: Performance, easy to use, Features/Settings, Quality
I would recommend this to a friend!
Quality
4
Features
4
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Easy to use! Great value and product
on December 31, 2012
Posted by: pmorse
from West Jordan, UT, USA
Great Washer Clothes come out clean every time. Easy to use. The only down fall is that some of the load settings take more time to complete than I would like.
Pros: Performance, Style/Design, easy to use, Quality
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Great Machine
on January 13, 2013
Posted by: dancer
from naples fl
I only have this machine a few months. I had to get rid of my front loader because my clothes smelled every time I did a wash. Now with this machine, my clothes are beautiful and most importantly they do not smell musty. I love the jingle it plays when its done. The only set back is when the machine goes off balance it seems to add more water than it should to rebalance and I think its a waste of water. You just have to make sure your balance is good.
Pros: Performance, easy to use
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
The capacity of this washer is huge.
on February 3, 2013
Posted by: Lori55
from Whittier, CA, USA
Using this washer for the past few weeks, I have found the clothes to smell fresher. Plus, I am able to wash large loads with very good results. I am learning how to customize loads to meet specific needs, and I think this washer is going to perform well in the long term. The style of the washer, with the buttons in the front, is perfect because I have my washer and dryer in a laundry closet. I can reach and see the buttons so much better than on my former washer.
Pros: Performance, Style/Design, easy to use, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com