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Customer Reviews Collected from lg.com |
LG - 4.1 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Average Customer Rating:
4.2
Rating breakdown 1,876 reviews
5 Stars
1,300
4 Stars
194
3 Stars
56
2 Stars
56
1 Star
270
81%of customers recommend this product.
(
1,457 out of
1,789)
Customer Reviews for LG - 4.1 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Customer Rating
2
Discontinued due to POOR DESIGN
on November 3, 2021
Posted by: Laundry Wench
from Southern California
This washer and matching dryer were gifts so we can't complain but we're compelled to warn others of this poorly designed machine. The washer is marginally effective at washing clothes, however, it costs far more to run than our previous heavy-duty top loader. The LP holds similar size loads and uses less water but the normal cycle takes 57 minutes. Heavy soil and white loads take over an hour - all cycles take more than twice the time of the old machine. We use less water and detergent but much more time and electricity. The companion gas dryer is noticeably less effective as well so doing the laundry takes much longer. Clothes may be less tangled but they don't smell fresh, especially when using Free & Clear detergents that lack the perfumed scents. Clothes don't get saturated enough to soak out odors. The most obvious design flaw is the location of the control panel on the top surface at the front of the machine, right where the glass lid opens - a very precarious position. Slide your laundry basket off the top and scratch the glass or spill a few drops of detergent/bleach and short out the expensive control panel. These epic design flaws have since been corrected.
No, I would not recommend this to a friend.
Quality
2
Features
1
Value
2
Response from lg.comBy ^DLI, LGE Social Media, November 4, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
GARBAGE
on October 18, 2021
Posted by: kc2323
from Lake Worth, FL
I am so tired of this machine. It has been nothing but problems for the entire 7 years I've owned it, one call to my local repair warranty company after another. Now they have to pick up my machine to bring it in to repair it. I'm not even going to wait for that to happen, even though I pay for the warranty service, and will just go buy a new machine. Worst washing machine of my life.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 19, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Bob 747
from Philadelphia
Verified Purchase:Yes
[This review was collected as part of a promotion.] This washer performs great, great value. Very quiet.
Pros: Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: John kellman
from Grayson
Verified Purchase:Yes
[This review was collected as part of a promotion.] This LG washer has been great,It now needs a control board and a pump.We are waiting for a technician to install them.
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: marell
Verified Purchase:Yes
[This review was collected as part of a promotion.] It has been a great product for several years. I would buy this brand again.
Pros: ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: txvincent
from Pearland Tx
Verified Purchase:Yes
This washer was purchased about 8 years or more ago. It's worked fine until now. We were trying to find the purchase date to decided if we wanted to fixi it or get a new one. We opted for the newer one. Still an LG but the 5.0 drum size
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Could not be worse
on July 25, 2021
Posted by: gram12345
This washer was already in the house we purchased. I see why the previous owners didn't want to take it with them. This was is constantly unbalanced even when empty and it finishes a cycle about 10% of the time. The unit is level on the floor and I had to drill holes in the basket to attach springs to help keep it from being unbalanced. I can't express how frustrated I am with my washer. We will never purchase another LG appliance.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 26, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Will265
from texas
Verified Purchase:Yes
I have had this machine for some time and it seems to have a mind of its own. The cycles get confused and the machine will fill and refill indefinitely
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, July 20, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com