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Customer Reviews Collected from lg.com |
LG - 4.1 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Average Customer Rating:
4.2
Rating breakdown 1,875 reviews
5 Stars
1,299
4 Stars
194
3 Stars
56
2 Stars
56
1 Star
270
81%of customers recommend this product.
(
1,457 out of
1,789)
Customer Reviews for LG - 4.1 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Posted by: GeePee1
from Stone Ridge, VA
Verified Purchase:Yes
[This review was collected as part of a promotion.] This washer was decent for the first few years, but broke (E6 error code) well before it's expected lifecycle at age 7 (average 10 years is what I've seen online). It was cheaper to get a new one instead of getting a repair.
No, I would not recommend this to a friend.
Quality
2
Features
2
Value
1
Response from lg.comBy ^DLI, LGE Social Media, March 1, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Always off balance
on February 28, 2021
Posted by: Nick1978
from Tennessee
Always off balance and constantly fills and refills if you want to babysit your washing machine this is the one to get because if you leave and come home it has filled and refilled at least 3 times which makes for high water consumption and higher water bills
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
4
Response from lg.comBy ^DLI, LGE Social Media, March 1, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Rev Jimmy
from Key West, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this washer second hand and it has performed so great. It gets the clothes clean and even gets out mildew. We will buy LG again when this washer gives out which will be a long time.
Pros: ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Do not buy
on February 18, 2021
Posted by: Brownqtpeye
from Chicago
This washer constantly gives me a code of UE in EVERY wash no matter how large or small the load is. It has caused my water bill to sky rocket because it goes through at least 3 wash cycles before it is complete.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, February 18, 2021
I am sorry for the issues you are having with your unit. Thank you for providing the feedback as we work to improve our products and learn consumers wants and needs that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. Again, we apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
So many issues!
on February 15, 2021
Posted by: ASGss
1. For some strange reason my clothes do not smell clean. I can't even smell a hint of the detergent. I use same detergent in my other washer and I can smell it on clothes which smell clean.
2. It does not clean.
2. It does not clean.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, February 16, 2021
I am sorry for the issues you are having with your unit. Thank you for providing the feedback as we work to improve our products and learn consumers wants and needs that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. Again, we apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Hin47
from Ottawa, KS
Verified Purchase:Yes
I bought it in 2014 and it has always performed to my expectations.
Pros: Style/Design
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: De20
from Georgia
Verified Purchase:Yes
I am not sure where you got I purchased a new LG Washer. I made a request to have my LG Washer serviced, which never happened. Your Technician is the worst. He never completed the job. I have paid for a warranty that is worthless. He came into my home and made a complete mess with water everywhere. Then he takes apart my washer and did NOT put it back together properly.
He had parts sent to my home in 4 boxes asked if he could leave them and have FEDEX pick them up. I wasn't happy about that however I said yes. Two weeks later I had to text him asking him when will FEDEX be picking up the boxes 3 TIMES!. This was the WORST experience. My washer is fixed, I paid for a warranty that is worthless.
He had parts sent to my home in 4 boxes asked if he could leave them and have FEDEX pick them up. I wasn't happy about that however I said yes. Two weeks later I had to text him asking him when will FEDEX be picking up the boxes 3 TIMES!. This was the WORST experience. My washer is fixed, I paid for a warranty that is worthless.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, February 12, 2021
We hate to hear that you experienced a problem with your unit. I am absolutely floored by your review. I am so sorry you had an unfortunate experience with the tech. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Garline
from Chantilly, VA
Verified Purchase:Yes
[This review was collected as part of a promotion.] This washer came with new home I just purchased back in November 2020. To date, I have had to have a home warranty cover replacing a sensor and new shocks for the unit. Additionally this has not solved the out of balance issue. There also seems to a constant problem with the spin cycle as it gets to 7 minutes and then runs the cycle again starting at 14 minutes. Furthermore I have to wash multiple loads to prevent the AE code from rearing its ugly head. To date I have had to place three service orders to get this washer repaired and its not totally repaired yet. If the balance issue was fixed it would be a good washer but in its current state not the best.
No, I would not recommend this to a friend.
Quality
2
Features
2
Value
2
Response from lg.comBy ^DLI, LGE Social Media, February 11, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com