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Customer Reviews Collected from lg.com |
LG - 4.1 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Average Customer Rating:
4.2
Rating breakdown 1,872 reviews
5 Stars
1,299
4 Stars
194
3 Stars
56
2 Stars
56
1 Star
267
81%of customers recommend this product.
(
1,457 out of
1,789)
Customer Reviews for LG - 4.1 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Customer Rating
1
Horrible machine
on December 30, 2016
Posted by: Anonymous
from Beaconsfield, QC, Canada
[This review was collected as part of a promotion.] I bought this machine 2 years ago and it has been 2 years of total frustration and dissatisfaction. Machine never fills enough water and clothes come out with detergent on them. It is a piece of garbage.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Written by a customer while visiting lg.com
Customer Rating
1
Awful
on January 22, 2017
Posted by: Kelly c
from Virginia Beach, VA
[This review was collected as part of a promotion.] We purchased this unit and matching dryer about 3 years ago. The large capacity and 10 year drum warranty attracted me to this model. However this is THE worst washer I've ever had. The cycles are insanely long. And regardless of the amount of clothing you put in it the machine gives a "UE" error code and stops. You have to then readjust everything and restart it. You then get to do the same thing again about 4 minutes later.
I should have never purchased the LG given the experience I had with their phones. I will not purchase another product from them again.
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Written by a customer while visiting lg.com
Customer Rating
1
LG = Life is NOT Good
on January 28, 2017
Posted by: Doug Q
from Toronto, OH, United States
[This review was collected as part of a promotion.] This washer has been a nightmare since new with the UE out of balance problem. After 3 years to the date of purchase I junked this machine and bought a Maytag washer with an agitator. Wash time is now 45 minutes compared to 2 to 4 hours.
Saving water and electric is also a plus. I will never purchase a LG product again.
Saving water and electric is also a plus. I will never purchase a LG product again.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Written by a customer while visiting lg.com
Customer Rating
1
Expected a better washer and am disappointed!
on March 2, 2017
Posted by: Cookie53
from Wisconsin, United States
[This review was collected as part of a promotion.] I've had my washing machine for about 1-1/2 years now and am disappointed with it. My towels are no longer soft and fluffy, but stiff with I think is excess detergent. I only use HE detergent and ALWAYS use a second rinse to be sure to get the detergent rinsed out, to no avail. There is no way to adjust the water amount and have noticed that there is NOT enough water when washing items. The clothes barely circulate.
I have warned my friends about this and if possible to purchase the older style washers similar to what they are replacing....don't go for "newer better versions" that have gotten so popular.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Written by a customer while visiting lg.com
Customer Rating
1
Terrible Machine
on June 21, 2017
Posted by: sweets8624
from Freehold, NJ, United States
[This review was collected as part of a promotion.] I have had this machine for a few years now and I miss my old machine terribly! The only plus is the larger load capability. Other than that, it doesn't use an adequate amount of water so I usually use the bedding setting which fills up more. I dont feel like my clothes get as clean as they used to. I also have kids and items of clothing that I used to be able to get stains out of using the same detergent are no longer removed by this washing machine.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Written by a customer while visiting lg.com
Customer Rating
3
Doesn't get clothes as clean as I'd like
on September 22, 2017
Posted by: Domde1223
from NJ, United States
Clothes don't come out clean every time. You just can't agitate well with a top loader that uses clothes to agitate vs the agitator in the traditional top loader. We also have hard water which contributes to the issue. We now use a water softener with some improvement. Features are cool and the machine is very quiet. If using powder many times it doesn't rinse well.
Pros: Style/Design, Features/Settings, easy to use
Quality
3
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Every load stops due to UE error
on November 9, 2017
Posted by: AshJDom17
from Arizona, United States
My machine is only 3.5 years old and for at least the last 1.5 years I have been battling with the constant UE and ue errors on the machine. Nothing seems to help with the problem (it is level, I try to redistribute load by hand- although it never appears to need it, I've tried low spin speed and no spin, all different wash types). Even when the machine does not appear out of balance, the cycle will stop and need to be restarted multiple times. It typically takes me 3-4 hours (and probably 100's of gallons of water) to wash a single load. When the machine does work correctly (maybe 10% of the time) it is great and I love it. It gets the clothes almost completely dry and cuts down on my dry time! But 90% of the time its a nightmare! :(
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
2
Response from lg.comBy Chris, Customer Service, November 21, 2017
If you're still experiencing issues, head to our support page on Twitter, @LGUSSupport or on facebook at www.facebook.com/LGUSA and our specialists will be happy to look into it. ^CP
Written by a customer while visiting lg.com
Customer Rating
1
TRASH TRASH TRASH - avoid at all costs
on December 29, 2017
Posted by: dw9679
from NJ
This is the worst washing machine I have ever purchased. The balancing feature has never worked properly and constantly goes to the UE setting. Every single load takes 6-7 hours because it keeps filling the entire drum with water during the spin cycle. This washing machine is the most inefficient piece of garbage I have ever purchased.
I called customer service and they will send someone out for $125 plus and hourly charge for labor.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, December 29, 2017
We would love to look into the issues you are experiencing and go over some troubleshooting steps. Our support team is available via Twitter @LGUSSupport or Facebook www.Facebook.com/LGSupportUSA ^CP
Written by a customer while visiting lg.com