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Customer Reviews Collected from lg.com |
LG - 4.1 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Average Customer Rating:
4.2
Rating breakdown 1,872 reviews
5 Stars
1,299
4 Stars
194
3 Stars
56
2 Stars
56
1 Star
267
81%of customers recommend this product.
(
1,457 out of
1,789)
Customer Reviews for LG - 4.1 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Customer Rating
1
Worst washer ever!
on April 2, 2018
Posted by: John 247
from North Port, FL
I have had nothing but problems with this washer from day one. I called within the first month to report the unbalanced error code I received almost every time I did a load of laundry. I was told this was not a warranty issue and to monitor the wash and re-adjust the clothes if needed. The machine has needed numerous repairs over the course of five years and now it is completely useless. I will say it made it more than the year and half that my LG dish washer lasted. I will never buy an LG product again. My mother has had the same washer and dishwasher for 16 years without issue, nothing is made with any quality. I get that the washer is five years old, but when you buy home appliances you don't expect to replace them so quickly.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Amber, Customer Service, April 3, 2018
Hello John, sorry to hear you are having an issue, please see the included link for some troubleshooting. If the troubleshooting does not help, please give us a call at 1-800-243-0000. ^AC
http://www.lg.com/us/support/product-help/CT10000010-1394563702295-ue
http://www.lg.com/us/support/product-help/CT10000010-1394563702295-ue
Written by a customer while visiting lg.com
Customer Rating
1
Rinses clothes doesn't wash them.
on April 29, 2018
Posted by: GRACEY CAT
from Montgomery
[This review was collected as part of a promotion.] I hate this machine, it doesn't get clothes clean, My white clothes look the worst I have ever seen them in the 48 years we have been married. We were told it would take 35 minutes to wash but it actually on average takes 54 minutes and to use THE soak cycle takes 124 minutes. HATE IT....... p.s. I put Quality a 5 star, it is beautiful and runs but it just doesn't clean clothes. We have recently purchased a machine with an agitator. We are retired and this didn't do anything for our budget.
Pros: Quality
No, I would not recommend this to a friend.
Quality
5
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, May 1, 2018
Items in the washer can be washed more thoroughly by selecting the wash cycle that best suits the items that are being washed. For information regarding the cycles please refer to the following help library article: http://www.lg.com/us/support/product-help/CT00000305-1436976925348-cycles-and-options ^CP
Written by a customer while visiting lg.com
Customer Rating
3
6 years only
on August 24, 2019
Posted by: French
from Portland OR
My washer was functioning ok sometimes error because was not balance. Now I can ear the pump running all the time even if I turn the power off. I have to disconnect the washer for the pump to stop running. I am disappointed for the short life of the “Great washer”. In top of that customer service was very rude and definitely I will not pay 125 dlls just to check what is wrong with the washer because I probably will have to pay for parts and service to be a total of approximately 300 dlls and they guarantee only for 90 days I better get a new one (other brand) for 600.
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Written by a customer while visiting lg.com
Customer Rating
1
Quality
on December 30, 2019
Posted by: Kimberley89
from San Antonio
After a few years it broke. It gave the OE error code, but pump was working fine. The warranty was expired and it was costly to repair it. However, the repair didn’t even match the code.
Pros: Quality
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, January 2, 2020
The OE error code indicates that the washer is experiencing an issue with the draining. This error will display if the washer is unable to drain the water for 13 minutes.
If the washer is displaying the OE error code, pull the washer away from the wall far enough to check that the drain hose is not bent, or has become pinched between the back of the washer and the wall.
After the drain hose has been inspected, perform a SPIN ONLY cycle on the washer to see if the drain issue is resolved.
Press POWER to turn the washer on.
Press the SPECIAL USE key until SPIN ONLY is lit.
Press the START/PAUSE button to begin the cycle.
The unit should begin a SPIN ONLY cycle and attempt to drain any remaining water that is inside the washer.
If your model does not have a SPIN ONLY, use this Alternative Method to SPIN ONLY.
If the OE code re-appears, the washer will require a repair service. Please visit our Request a Repair page.
If you were able to run the SPIN ONLY cycle with no issues, perform a TUB CLEAN cycle to wash away any buildup that may have formed while the OE error code was displayed.
If the washer is displaying the OE error code, pull the washer away from the wall far enough to check that the drain hose is not bent, or has become pinched between the back of the washer and the wall.
After the drain hose has been inspected, perform a SPIN ONLY cycle on the washer to see if the drain issue is resolved.
Press POWER to turn the washer on.
Press the SPECIAL USE key until SPIN ONLY is lit.
Press the START/PAUSE button to begin the cycle.
The unit should begin a SPIN ONLY cycle and attempt to drain any remaining water that is inside the washer.
If your model does not have a SPIN ONLY, use this Alternative Method to SPIN ONLY.
If the OE code re-appears, the washer will require a repair service. Please visit our Request a Repair page.
If you were able to run the SPIN ONLY cycle with no issues, perform a TUB CLEAN cycle to wash away any buildup that may have formed while the OE error code was displayed.
Written by a customer while visiting lg.com
Customer Rating
1
wished i had never bought this washer
on February 1, 2020
Posted by: samham
from tennessee
[This review was collected as part of a promotion.] when i bought washer it was top of line, has no agitator which was bad but acquaintance recommended. Have had over year it is horrible about balancing before spinning. now it takes about 2 hrs 15 min to do a normal load because it keeps trying to balance load. Washer says its energy efficient but how is that when it wastes many gallons of water trying to balance load. Top of all of that it does not clean cloths very well.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
2
Response from lg.comBy Chris, Customer Service, February 3, 2020
We are sorry to hear you are having issues using your new washing machine. Refer to the following information for how to get the best results from a HE top load washer: Always use a laundry detergent with the HE label. These products are formulated to create fewer suds which is important since so much less water is used. More is not better when there is less water in the mix. Most loads only require one to two teaspoons of HE liquid laundry detergent or one single-dose pack. If you do not use the automatic detergent dispensers, place the detergent in the bottom of the drum BEFORE you add your dirty clothes. All single dose laundry packs must be placed in the bottom of the washer - never the dispenser. This will give the detergent the longest amount of time in the water to help get your clothes clean. When you load a HE top load washer, do not pile the clothes in the center. Evenly distribute the dirty clothes around the edges of the wash plate. This will help balance the load more quickly and speed the wash cycle. Load clothes loosely, and do not load clothes over the maximum guideline on the tub. Clothes need room to circulate in order to get clean. Drop us a line on Twitter at @LGUSSupport, on Facebook www.facebook.com/LGSupportUSA if you need any other assistance. ^CP
Written by a customer while visiting lg.com
Customer Rating
2
Below average
on March 15, 2020
Posted by: 61tharde
from Arlington, TX
[This review was collected as part of a promotion.] Got a good deal on this washer a few years ago. Have had no electronic or mechanical problems, no load balance issues.
Main problem is cleaning; work clothes (nothing real heavy, mainly yard work) don't get clean and lighter clothes get mysterious stains after washing. Have tried different detergents and additives, same results.
Gave away another brand front load he washer that was working fine, except for broken door switch which was rigged to work (still being used by person I gave it to); had no cleaning issues with it.
Was leery about a top load w/o an agitator. Shopping for top load with agitator.
Pros - easy to use controls, large capacity
Cons - can't add extra water, hard to reach bottom of drum, poor cleaning, lighter colors get stains on them which weren't present prior to washing
Cons - can't add extra water, hard to reach bottom of drum, poor cleaning, lighter colors get stains on them which weren't present prior to washing
Pros: Quality
No, I would not recommend this to a friend.
Quality
5
Features
4
Value
4
Response from lg.comBy Chris, Customer Service, March 16, 2020
That's not good! We're sorry to see that you've run into these issues with your washing machine. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Forever UE error code (uneven)
on March 28, 2020
Posted by: Miguel74
from Virginia
This washer is horrible and a piece of BRICK. Finding a lot of community blogs that this model is lemon due to a disfunction mainboard. SUpport wont even budge.
Pros: ease of use
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
4
Response from lg.comBy ^DLI, LGE Social Media, October 19, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2
It did a simple job but not like the Asian markets
on April 13, 2020
Posted by: Du Bau
from Blaine MN
Bought a set, washer and dryer to match July 2016. They lasted the years with only problems on washer. The door lock having issues since day one and two calls to support, no help. We managed to work with it. The white clothes never were white, lights clothes had to be washed only with other lights, no mixing colors of any sorts or strange things took place. Now, the Wash plate flies off, Wash plate cap pegs are snapped, I assume I need to replace the clutch and bearing plate assembly, but feel I am just better off looking at another brand to ensure my clothes are actually clean and whites are white. Years past LG was one of the leaders in household appliances and one I would take over and above others in my homes in Asia.
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 12, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com