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Customer Reviews Collected from lg.com |
LG - 4.1 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Average Customer Rating:
4.2
Rating breakdown 1,875 reviews
5 Stars
1,299
4 Stars
194
3 Stars
56
2 Stars
56
1 Star
270
81%of customers recommend this product.
(
1,457 out of
1,789)
Customer Reviews for LG - 4.1 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Customer Rating
1
Every load stops due to UE error
on November 9, 2017
Posted by: AshJDom17
from Arizona, United States
My machine is only 3.5 years old and for at least the last 1.5 years I have been battling with the constant UE and ue errors on the machine. Nothing seems to help with the problem (it is level, I try to redistribute load by hand- although it never appears to need it, I've tried low spin speed and no spin, all different wash types). Even when the machine does not appear out of balance, the cycle will stop and need to be restarted multiple times. It typically takes me 3-4 hours (and probably 100's of gallons of water) to wash a single load. When the machine does work correctly (maybe 10% of the time) it is great and I love it. It gets the clothes almost completely dry and cuts down on my dry time! But 90% of the time its a nightmare! :(
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
2
Response from lg.comBy Chris, Customer Service, November 21, 2017
If you're still experiencing issues, head to our support page on Twitter, @LGUSSupport or on facebook at www.facebook.com/LGUSA and our specialists will be happy to look into it. ^CP
Written by a customer while visiting lg.com
Customer Rating
1
TRASH TRASH TRASH - avoid at all costs
on December 29, 2017
Posted by: dw9679
from NJ
This is the worst washing machine I have ever purchased. The balancing feature has never worked properly and constantly goes to the UE setting. Every single load takes 6-7 hours because it keeps filling the entire drum with water during the spin cycle. This washing machine is the most inefficient piece of garbage I have ever purchased.
I called customer service and they will send someone out for $125 plus and hourly charge for labor.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, December 29, 2017
We would love to look into the issues you are experiencing and go over some troubleshooting steps. Our support team is available via Twitter @LGUSSupport or Facebook www.Facebook.com/LGSupportUSA ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Worst washer ever!
on April 2, 2018
Posted by: John 247
from North Port, FL
I have had nothing but problems with this washer from day one. I called within the first month to report the unbalanced error code I received almost every time I did a load of laundry. I was told this was not a warranty issue and to monitor the wash and re-adjust the clothes if needed. The machine has needed numerous repairs over the course of five years and now it is completely useless. I will say it made it more than the year and half that my LG dish washer lasted. I will never buy an LG product again. My mother has had the same washer and dishwasher for 16 years without issue, nothing is made with any quality. I get that the washer is five years old, but when you buy home appliances you don't expect to replace them so quickly.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Amber, Customer Service, April 3, 2018
Hello John, sorry to hear you are having an issue, please see the included link for some troubleshooting. If the troubleshooting does not help, please give us a call at 1-800-243-0000. ^AC
http://www.lg.com/us/support/product-help/CT10000010-1394563702295-ue
http://www.lg.com/us/support/product-help/CT10000010-1394563702295-ue
Written by a customer while visiting lg.com
Customer Rating
1
Rinses clothes doesn't wash them.
on April 29, 2018
Posted by: GRACEY CAT
from Montgomery
[This review was collected as part of a promotion.] I hate this machine, it doesn't get clothes clean, My white clothes look the worst I have ever seen them in the 48 years we have been married. We were told it would take 35 minutes to wash but it actually on average takes 54 minutes and to use THE soak cycle takes 124 minutes. HATE IT....... p.s. I put Quality a 5 star, it is beautiful and runs but it just doesn't clean clothes. We have recently purchased a machine with an agitator. We are retired and this didn't do anything for our budget.
Pros: Quality
No, I would not recommend this to a friend.
Quality
5
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, May 1, 2018
Items in the washer can be washed more thoroughly by selecting the wash cycle that best suits the items that are being washed. For information regarding the cycles please refer to the following help library article: http://www.lg.com/us/support/product-help/CT00000305-1436976925348-cycles-and-options ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Awful
on August 13, 2019
Posted by: needanewwashingmachine
We bought this washing machine about 5 years ago. It had been working okay. Now when i wash my clothes they come out dirtier than when they go in. They come out with black/brown flakes of something all over. I've also gotten grease like stains on my clothes. I've done everything to clean this machine that LG has recommended and nothing has helped. The LG service tech that they referred me to said its mold that gets caught under a disk and they can't do anything more to help me. So I guess this machine will now go into a landfill and I will be buying a new machine.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, August 14, 2019
First, allow me to thank you for purchasing our appliances and becoming part of our LG family. We hear your voice and appreciate that you've taken your time to share your important performance experiences. Based on the issues you are describing, it sounds like you may need a technician to check it out. This may be done through our website: http://www.lg.com/us/support/repair-service/schedule-repair-us
or for a list of service centers in your area: https://www.lg.com/us/support/repair-service/find-repair-provider
or for a list of service centers in your area: https://www.lg.com/us/support/repair-service/find-repair-provider
Written by a customer while visiting lg.com
Customer Rating
3
6 years only
on August 24, 2019
Posted by: French
from Portland OR
My washer was functioning ok sometimes error because was not balance. Now I can ear the pump running all the time even if I turn the power off. I have to disconnect the washer for the pump to stop running. I am disappointed for the short life of the “Great washer”. In top of that customer service was very rude and definitely I will not pay 125 dlls just to check what is wrong with the washer because I probably will have to pay for parts and service to be a total of approximately 300 dlls and they guarantee only for 90 days I better get a new one (other brand) for 600.
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Written by a customer while visiting lg.com
Customer Rating
1
Quality
on December 30, 2019
Posted by: Kimberley89
from San Antonio
After a few years it broke. It gave the OE error code, but pump was working fine. The warranty was expired and it was costly to repair it. However, the repair didn’t even match the code.
Pros: Quality
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, January 2, 2020
The OE error code indicates that the washer is experiencing an issue with the draining. This error will display if the washer is unable to drain the water for 13 minutes.
If the washer is displaying the OE error code, pull the washer away from the wall far enough to check that the drain hose is not bent, or has become pinched between the back of the washer and the wall.
After the drain hose has been inspected, perform a SPIN ONLY cycle on the washer to see if the drain issue is resolved.
Press POWER to turn the washer on.
Press the SPECIAL USE key until SPIN ONLY is lit.
Press the START/PAUSE button to begin the cycle.
The unit should begin a SPIN ONLY cycle and attempt to drain any remaining water that is inside the washer.
If your model does not have a SPIN ONLY, use this Alternative Method to SPIN ONLY.
If the OE code re-appears, the washer will require a repair service. Please visit our Request a Repair page.
If you were able to run the SPIN ONLY cycle with no issues, perform a TUB CLEAN cycle to wash away any buildup that may have formed while the OE error code was displayed.
If the washer is displaying the OE error code, pull the washer away from the wall far enough to check that the drain hose is not bent, or has become pinched between the back of the washer and the wall.
After the drain hose has been inspected, perform a SPIN ONLY cycle on the washer to see if the drain issue is resolved.
Press POWER to turn the washer on.
Press the SPECIAL USE key until SPIN ONLY is lit.
Press the START/PAUSE button to begin the cycle.
The unit should begin a SPIN ONLY cycle and attempt to drain any remaining water that is inside the washer.
If your model does not have a SPIN ONLY, use this Alternative Method to SPIN ONLY.
If the OE code re-appears, the washer will require a repair service. Please visit our Request a Repair page.
If you were able to run the SPIN ONLY cycle with no issues, perform a TUB CLEAN cycle to wash away any buildup that may have formed while the OE error code was displayed.
Written by a customer while visiting lg.com
Customer Rating
1
wished i had never bought this washer
on February 1, 2020
Posted by: samham
from tennessee
[This review was collected as part of a promotion.] when i bought washer it was top of line, has no agitator which was bad but acquaintance recommended. Have had over year it is horrible about balancing before spinning. now it takes about 2 hrs 15 min to do a normal load because it keeps trying to balance load. Washer says its energy efficient but how is that when it wastes many gallons of water trying to balance load. Top of all of that it does not clean cloths very well.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
2
Response from lg.comBy Chris, Customer Service, February 3, 2020
We are sorry to hear you are having issues using your new washing machine. Refer to the following information for how to get the best results from a HE top load washer: Always use a laundry detergent with the HE label. These products are formulated to create fewer suds which is important since so much less water is used. More is not better when there is less water in the mix. Most loads only require one to two teaspoons of HE liquid laundry detergent or one single-dose pack. If you do not use the automatic detergent dispensers, place the detergent in the bottom of the drum BEFORE you add your dirty clothes. All single dose laundry packs must be placed in the bottom of the washer - never the dispenser. This will give the detergent the longest amount of time in the water to help get your clothes clean. When you load a HE top load washer, do not pile the clothes in the center. Evenly distribute the dirty clothes around the edges of the wash plate. This will help balance the load more quickly and speed the wash cycle. Load clothes loosely, and do not load clothes over the maximum guideline on the tub. Clothes need room to circulate in order to get clean. Drop us a line on Twitter at @LGUSSupport, on Facebook www.facebook.com/LGSupportUSA if you need any other assistance. ^CP
Written by a customer while visiting lg.com