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Customer Reviews Collected from lg.com |
LG - 4.1 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Average Customer Rating:
4.2
Rating breakdown 1,872 reviews
5 Stars
1,299
4 Stars
194
3 Stars
56
2 Stars
56
1 Star
267
81%of customers recommend this product.
(
1,457 out of
1,789)
Customer Reviews for LG - 4.1 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Customer Rating
1
Didn’t last 5 years
on June 11, 2020
Posted by: Pixiegold
from Okc
The part that runs the drain pump bike at 5 years and they no longer make it. Was told it would be pricey to replace if they had. Liked it before it only lasted 5 years!
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
1
Response from lg.comBy ^VCV, LGE Social Media, September 28, 2020
We are sorry for any difficulty you have had in attempting to get this product. We do diligently work whenever possible to make accessories available for consumer purchase from authorized dealers and retailers. We apologize for any inconvenience this has caused. Thank you. ^Venette
Written by a customer while visiting lg.com
Customer Rating
1
Just a piece of junk
on June 14, 2020
Posted by: myersra
from Indianapolis, IN
I've had mine for about 5 years or so. Every 4 out of 5 loads is Uneven and gives you that UE code. Wastes energy and water consumption trying to level back out. Frequent OE codes also, showing it's clogged. Take it apart, nothing is clogged.
It also just doesn't wash well. I find my work clothes SMELL AWFUL! Why after washing are they still stinky? Really? I run it through the other washer I have, and no issues. It's just not a good product. It's been the most aggravating purchase I maybe have ever made.
It also just doesn't wash well. I find my work clothes SMELL AWFUL! Why after washing are they still stinky? Really? I run it through the other washer I have, and no issues. It's just not a good product. It's been the most aggravating purchase I maybe have ever made.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^VCV, LGE Social Media, September 28, 2020
We are sorry to hear that your unit is not working properly.Please try to run 3 back to back Tub Cleans.If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Written by a customer while visiting lg.com
Customer Rating
1
DO NOT BUY.
on September 7, 2020
Posted by: stevie0716
The washer is always off balanced, it takes 3 hours for 1 load of laundry.
No, I would not recommend this to a friend.
Quality
1
Features
4
Response from lg.comBy ^DLI, LGE Social Media, September 8, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Continual unbalanced issues, ties my shirt sleeves
on April 6, 2021
Posted by: Unbalanced Fred
from Denver, co
This machine started out fine, but the older it gets the more it quits during spin cycle with unbalanced code. Had a tech diagnose, no clear error. Said could try replacing motor and or board, but would be over 1/2 the price of buying a new one.
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, April 9, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Regrettably, the unit had a 1 year warranty on parts and labor. You can contact Customer Support on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/ for possible repair options that would be at your expense. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: JimJoC
from Manchester CT
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this washer because we wanted a top-loading, direct drive washer and LG had a good reputation. It wasn't long before we started getting "UE" codes, sensing an unbalanced load. We would rearrange the wash and it usually would complete the wash. After this happened several more times I called LG and was given instruction on how to load the machine (heavy items accounted for no more than 1/3 the load, and other instructions).We followed the recommendations and still had problems. Sometimes we would wash 6 towels and it would complete...we would then do the same wash the next week and it would unbalance...GO FIGURE! Every time we wash we "hold our breath", hoping the cycle will complete without any errors. We recently had a failure (code PE) and were told to call a service person (who LG recommended). He was able to "reset" the failing part but said it could go at anytime. It said part of the reason for this failure was the occasional "unbalancing" that would cause the washer to "vibrate/shake" and this could cause the part to deteriorate faster. Bottom line....we have an LG dryer and LG refrigerator (we are happy with both) but are VERY disappointed with the washer...we would NOT buy another LG washer because of this negative experience.
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, July 15, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
GARBAGE
on October 18, 2021
Posted by: kc2323
from Lake Worth, FL
I am so tired of this machine. It has been nothing but problems for the entire 7 years I've owned it, one call to my local repair warranty company after another. Now they have to pick up my machine to bring it in to repair it. I'm not even going to wait for that to happen, even though I pay for the warranty service, and will just go buy a new machine. Worst washing machine of my life.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 19, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Charleston
from Medina, Ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought the washer in July 2014. Everything was good and I was very happy with the performance. But two weeks ago the clutch on the spin cycle broke (major major repair.) Very disappointed that the washer lasted only 7+ years.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
5
Response from lg.comBy ^DLI, LGE Social Media, November 23, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Not reliable
on September 13, 2022
Posted by: Paula Bay
from Ks
I frequently receive uneven load errors and feel like an idiot for dealing with this washer for so long.
Even clean tub mode the washer won’t spin out. More than 30 percent of the loads don’t spin out.
Quality
1
Features
1
Value
1
Response from lg.comBy JaNika Wiley, Social Media, September 19, 2022
We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to see what we're able to do to assist. Thanks. ^Nikki
Written by a customer while visiting lg.com