 |
Customer Reviews Collected from lg.com |
LG - 4.1 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Average Customer Rating:
4.2
Rating breakdown 1,858 reviews
5 Stars
1,295
4 Stars
192
3 Stars
53
2 Stars
55
1 Star
263
81%of customers recommend this product.
(
1,457 out of
1,789)
Customer Reviews for LG - 4.1 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Posted by: JimJoC
from Manchester CT
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this washer because we wanted a top-loading, direct drive washer and LG had a good reputation. It wasn't long before we started getting "UE" codes, sensing an unbalanced load. We would rearrange the wash and it usually would complete the wash. After this happened several more times I called LG and was given instruction on how to load the machine (heavy items accounted for no more than 1/3 the load, and other instructions).We followed the recommendations and still had problems. Sometimes we would wash 6 towels and it would complete...we would then do the same wash the next week and it would unbalance...GO FIGURE! Every time we wash we "hold our breath", hoping the cycle will complete without any errors. We recently had a failure (code PE) and were told to call a service person (who LG recommended). He was able to "reset" the failing part but said it could go at anytime. It said part of the reason for this failure was the occasional "unbalancing" that would cause the washer to "vibrate/shake" and this could cause the part to deteriorate faster. Bottom line....we have an LG dryer and LG refrigerator (we are happy with both) but are VERY disappointed with the washer...we would NOT buy another LG washer because of this negative experience.
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, July 15, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
GARBAGE
on October 18, 2021
Posted by: kc2323
from Lake Worth, FL
I am so tired of this machine. It has been nothing but problems for the entire 7 years I've owned it, one call to my local repair warranty company after another. Now they have to pick up my machine to bring it in to repair it. I'm not even going to wait for that to happen, even though I pay for the warranty service, and will just go buy a new machine. Worst washing machine of my life.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 19, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Charleston
from Medina, Ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought the washer in July 2014. Everything was good and I was very happy with the performance. But two weeks ago the clutch on the spin cycle broke (major major repair.) Very disappointed that the washer lasted only 7+ years.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
5
Response from lg.comBy ^DLI, LGE Social Media, November 23, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Worse Washer Ever!
on October 9, 2022
Posted by: Worse Washer Ever
from Pennsylvania
Bought this LG washer and dryer set thinking we would have it for many, many years and it would save $$ over all as was described to do. Unfortunately this washer is more costly due to the fact after the first year it continues to have uneven loads no matter how you carefully layer your clothes in it and no matter if it’s a small, medium or large load. It goes down to spin cycle and in the middle of it back up to rinse cycle constantly wasting water over and over, which is beyond frustrating!!! We will NEVER buy LG again. No way should a washer do this in such a short time of owning it. Your product is crap and sorry we paid so much for this set to now have to go and get a new washer already!!!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy JaNika Wiley, Social Media, October 11, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG washer. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
1
Uneven load on all loads with non cotton clothes
on January 28, 2023
Posted by: BusyDad1234
from Usa
There is a sticker that says do not wash water resistant clothing. All athletic wear seems to cause uneven loads when doing spin cycle. Seems like they turned a product defect into a sticker note. My wife hates this washer, cause every load tries to balance for hours. Waste of money. Huge water consumption on “unbalance recovery”
Quality
1
Features
3
Value
2
Response from lg.comBy Alice Feliz V. Luna, Social Media, February 2, 2023
Thank you for sharing your concern about your LG Washer. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. To assist you further, please send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or reach us at our customer service line at (800) 243-0000. Thank you. ^Jolly
Written by a customer while visiting lg.com
Posted by: Frank 41
from New Jersey
Verified Purchase:Yes
This was a sleek looking washer, however, turned out to be the worst piece of junk we have ever bought as an appliance. It was always out of balance and refilling the tub with water for no logical reason. My wife wasted countless hours adjusting and readjusting the loads using countless gallons of water. It would seldom finish a load of laundry by itself
Quality
1
Features
1
Value
1
Response from lg.comBy Tanisha, social/LG, June 29, 2023
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. We regret that your experience with us fell short of expectations. We would appreciate the opportunity to make things right please contact us directly in order for us to assist you further with a resolution https://www.lg.com/us/support/help-library. ~Tanisha
Written by a customer while visiting lg.com
Customer Rating
1
stains clothes
on December 21, 2023
Posted by: graci25
from abilene texas
[This review was collected as part of a promotion.] every single time we wash our clothes we get detergent stains. obviously at first i thought it was the detergent we were using but we’ve tried about 4 detergents now (different brands and consistency) and we’re still getting stains. i believe it’s just the washer which is super unfortunate. this washer has ruined so many clothes now:(
Quality
1
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, December 27, 2023
Hello there. We appreciate you taking the time to provide us with feedback on your top-load washer. Our main goal is to make sure that your clothes are thoroughly cleaned and maintain their fresh scent and texture. However, it appears that this is not the case, and we would like to further investigate the issue. Please reach out to us privately on Facebook or X by mentioning @LGUSSupport and including your contact information, unit model, and serial number when you are able to do so. Alternatively, you can also chat with us in real-time through this link: http://spr.ly/6424Rbmek ^Anthony.
Written by a customer while visiting lg.com
Customer Rating
1
Would rather use a tub and washboard
on January 12, 2024
Posted by: josienocats1
You could not give me one of these. Place I was renting had one. I ended up taking my clothes to the laundromat because the washer doesn't clean well. This is a geek machine with electronic this and electronic that. Any woman who knows what it takes to get clean laundry will want to steer clear of this machine.
Response from lg.comBy LG Customer Experience team, Customer Care, January 18, 2024
Hi there. We realize your experience with this model washer fell far short of your expectations and would like to learn more. As a continuously innovating company, we hold your feedback to be invaluable and would appreciate you letting us know more about WT1101CW model washer here: http://spr.ly/6420r9FmI. We'd be happy to hear from you! ^Chris
Written by a customer while visiting lg.com