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Customer Reviews Collected from lg.com |
LG - 4.1 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Average Customer Rating:
4.2
Rating breakdown 1,862 reviews
5 Stars
1,296
4 Stars
192
3 Stars
55
2 Stars
55
1 Star
264
81%of customers recommend this product.
(
1,457 out of
1,789)
Customer Reviews for LG - 4.1 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Customer Rating
1
My “clean” clothes have never been dirtier
on September 22, 2019
Posted by: Ajford
from Indiana
[This review was collected as part of a promotion.] We’ve had this washer for a few years and absolutely hate it. It doesn’t even clean our clothes, etc. properly. This machine has been such a waste of money considering how much we spent on it and how much laundry detergent is wasted using it. I would give it 0 stars if I could.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, September 24, 2019
We hate to see you are having trouble with the washing machine not cleaning your clothes. You can troubleshoot issues with cleaning using the following help article: https://www.lg.com/us/support/help-library/clothing-not-clean-front-load-washer-CT00000305-1337626293790
Written by a customer while visiting lg.com
Customer Rating
1
Leaves clothes dirtier than before!
on October 20, 2019
Posted by: Rjones520
from Arkansas
I’ve mine for a couple years now and I HATE this washer! I’ve never had a washer that actually left my clothes dirtier after they were washed. There’s always junk all over the clothes. I also clean my washer on a normal basis. It’s a piece of junk. Do not buy!!!!
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy Chris, Customer Service, October 21, 2019
That's not good! We're sorry to see that you've run into issues with your washing machine. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Will Never Purchase LG Again
on November 16, 2019
Posted by: Anonymous
from Indiana
[This review was collected as part of a promotion.] This machine was advertised as self balancing. It was for about one year. Then it was nothing but trouble. We purchases the washing machine and dryer as a pair. The dryer is fine. The washing machine is a major headache. LG customer support is close to nonexistent. We have called several times and I am certain they outsource their customer service because understanding their representative was close to impossible. Bottom line, this is how companies go out of business. They have certainly lost ours.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Chris, Customer Service, November 18, 2019
We are sorry to hear you are experiencing an issue with a UE error code on your top load washing machine. You can troubleshoot this issue from the following article: https://www.lg.com/us/support/product-help/CT00000305-1394563702295-ue If you need assistance, do not hesitate to connect with us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Written by a customer while visiting lg.com
Customer Rating
2
Great until the UE/uE codes started...
on November 1, 2020
Posted by: Anonymous
from Fairfax, VA
Never had to babysit a washer before. This LG was great in the beginning when I thought I could wash a ton of clothing. Nope, it's too picky about what to wash and weight seems to be an issue. I can't even wash two bras in gentle cycle without it stopping on UE after filling up several times with water. The other day, I washed 8 washcloths which have to be washed separately from the towels in a speed wash cycle and the washer stopped and turned off with water in it. It spits black stuff all over my clothes and yes I have used the washing machine cleaner. Also items in the washer have to be hand-distributed again and again. Sometimes I have to just stop it and do a Spin Only cycle. Shouldn't be this hard. I gave it two stars because it worked ok for two years. LG should have recalled this washer based on the tons of other reviews stating same about UE code. Looking for a non-LG replacement.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Written by a customer while visiting lg.com
Posted by: Sarjam2
from Beaufort, SC
Verified Purchase:Yes
I bought this to replace a front loader. It hasn’t been a very good machine. It barely covers clothes with water. Clothes don’t get as clean as I would like and it constantly has uneven loads which causes it to keep adding water. This causes the machine to run a very long time.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, February 1, 2021
We hate to hear that your unit did not meet your expectations and/or needs. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Goes out of balance all the time
on January 25, 2021
Posted by: Jocey
from Kansas City
It's been a frustrating machine since I first got it. The "Smart Drum" is an idiot. It goes out of balance on almost every load, frequently requiring me to pull out all the heavy wet laundry and carefully layer it all back in one piece at a time. That often has to be done multiple times in one load - sometimes it takes me 2 days to finish a load, and I often just give up and wring things out by hand and put them in the dryer for a longer time. Happens less often with very large loads, but smaller loads, which are much more common, are almost impossible. Also, it can't wash things that have any waterproof materials, like windbreakers or rubber-backed rugs. That's annoying. It also has no option for getting water to flow when the lid is open, so you can never rinse out a soap dispenser or the end of a soap container, nor get a rag wet to wipe down the machine, etc. Since I have no sink near the washer, that is very annoying. I have been fighting with this monster for about 3 or 4 years, almost never doing a load of laundry without cursing it. Repair person gave me an estimate of several hundred dollars, which was silly. As soon as I can I will buy a new machine, preferably one that doesn't think it's so 'smart' and definitely not an LG.
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy ^DLI, LGE Social Media, February 6, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: darlachuuuu
from los angeles, ca
Verified Purchase:Yes
[This review was collected as part of a promotion.] I loved this machine. It worked great for 5 years and then struggled along for another year before I had to give up. My favorite setting was "Bulk and Bedding" for days I needed the machine to be full of water to get things super clean. The parts were no longer available to repair my machine, so I had to get a new one, sadly.
Pros: Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
horrible
on February 7, 2021
Posted by: kcarl
from ocala,fl
Since i have had this washer all it does is stink after every load and the tub wash doesnt help any
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, February 11, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com