 |
Customer Reviews Collected from lg.com |
LG - 4.1 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Average Customer Rating:
4.2
Rating breakdown 1,862 reviews
5 Stars
1,296
4 Stars
192
3 Stars
55
2 Stars
55
1 Star
264
81%of customers recommend this product.
(
1,457 out of
1,789)
Customer Reviews for LG - 4.1 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Posted by: Garline
from Chantilly, VA
Verified Purchase:Yes
[This review was collected as part of a promotion.] This washer came with new home I just purchased back in November 2020. To date, I have had to have a home warranty cover replacing a sensor and new shocks for the unit. Additionally this has not solved the out of balance issue. There also seems to a constant problem with the spin cycle as it gets to 7 minutes and then runs the cycle again starting at 14 minutes. Furthermore I have to wash multiple loads to prevent the AE code from rearing its ugly head. To date I have had to place three service orders to get this washer repaired and its not totally repaired yet. If the balance issue was fixed it would be a good washer but in its current state not the best.
No, I would not recommend this to a friend.
Quality
2
Features
2
Value
2
Response from lg.comBy ^DLI, LGE Social Media, February 11, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: De20
from Georgia
Verified Purchase:Yes
I am not sure where you got I purchased a new LG Washer. I made a request to have my LG Washer serviced, which never happened. Your Technician is the worst. He never completed the job. I have paid for a warranty that is worthless. He came into my home and made a complete mess with water everywhere. Then he takes apart my washer and did NOT put it back together properly.
He had parts sent to my home in 4 boxes asked if he could leave them and have FEDEX pick them up. I wasn't happy about that however I said yes. Two weeks later I had to text him asking him when will FEDEX be picking up the boxes 3 TIMES!. This was the WORST experience. My washer is fixed, I paid for a warranty that is worthless.
He had parts sent to my home in 4 boxes asked if he could leave them and have FEDEX pick them up. I wasn't happy about that however I said yes. Two weeks later I had to text him asking him when will FEDEX be picking up the boxes 3 TIMES!. This was the WORST experience. My washer is fixed, I paid for a warranty that is worthless.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, February 12, 2021
We hate to hear that you experienced a problem with your unit. I am absolutely floored by your review. I am so sorry you had an unfortunate experience with the tech. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Hin47
from Ottawa, KS
Verified Purchase:Yes
I bought it in 2014 and it has always performed to my expectations.
Pros: Style/Design
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Rev Jimmy
from Key West, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this washer second hand and it has performed so great. It gets the clothes clean and even gets out mildew. We will buy LG again when this washer gives out which will be a long time.
Pros: ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: GeePee1
from Stone Ridge, VA
Verified Purchase:Yes
[This review was collected as part of a promotion.] This washer was decent for the first few years, but broke (E6 error code) well before it's expected lifecycle at age 7 (average 10 years is what I've seen online). It was cheaper to get a new one instead of getting a repair.
No, I would not recommend this to a friend.
Quality
2
Features
2
Value
1
Response from lg.comBy ^DLI, LGE Social Media, March 1, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2
Better than nothing
on March 7, 2021
Posted by: tuck2
from Virginia
We purchased the washing machine in 2014 and it worked great for about two years, than we would always get unbalanced load warning and it would try to balance the load by adding more water would take up to 2 hours to do a load, then it would not lock, year 2.5 had the circuit board replaced and every thing was fine year three, same thing replaced circuit board again and everything fine.the washer is now seven years old and we always get unbalanced loads, usually when you are doing 5 to 6 items door lock malfunction all the time. this is the worst washer we have ever owned.
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, March 8, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Terrible machine
on March 9, 2021
Posted by: Anonymous
from South Carolina
I purchased a house a year ago that had this washer, and I hate it. It becomes uneven constantly, even when I take the time to carefully distribute the clothes around the drum and not overpack. I am able to fill the drum only about 1/4 full...significantly less clothes than I could put in my prior washing machine. The feature I really hate is that when it gets unbalanced, it will refill with water and essentially restart the spin cycle, resulting in a huge waste of water and a very very long wash cycle (sometimes 2-3 hours). I thought washers switched to HE/low water technology about ten years ago, yet this feature uses excessive water. I’m glad to see it has been discontinued, but I’d be wary of any “smart drum” or “true balance” technology. Another example of technology taking us backward rather than forward.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, March 10, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
4
on March 14, 2021
Posted by: rolandodeannie
from Puerto rico
[This review was collected as part of a promotion.] Going on 8 yrs. Still good family of 4 , used every day we are very pleased
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com