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Customer Reviews Collected from lg.com |
LG - 4.1 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Average Customer Rating:
4.2
Rating breakdown 1,872 reviews
5 Stars
1,299
4 Stars
194
3 Stars
56
2 Stars
56
1 Star
267
81%of customers recommend this product.
(
1,457 out of
1,789)
Customer Reviews for LG - 4.1 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Posted by: Nancy37
from California
Verified Purchase:Yes
[This review was collected as part of a promotion.] I can't wash my heavy terry cloth robes or other heavy articles without the machine getting stuck on the rinse cycle. I have to stop the machine and remove the robe and squeeze out by hand.
No, I would not recommend this to a friend.
Quality
3
Features
3
Response from lg.comBy ^DLI, LGE Social Media, December 31, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: RML1
from SC
Verified Purchase:Yes
The lid assembly for the WT1101CW is a poor design. It broke within the first year of purchasing the washer and it was replaced. Four years later the lid is broken again. The frustrating thing is the lid assembly is no longer available. I cannot purchase a replacement part. My only option today is to purchase a new machine. It will not be an LG washer!
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, January 5, 2022
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
Lid won’t stay up
on January 5, 2022
Posted by: Iowa transplant
from Boca Raton, Fl
Purchased a few years ago and all of a sudden the lid won’t stay up when you want to load the machine. A previous review mentioned that their lid broke (not sure what they meant) and that there were no repair parts. So if this true I don’t want to waste money on a repair call
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, January 6, 2022
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Allenj
from Kansas City Missouri
Verified Purchase:Yes
[This review was collected as part of a promotion.] I brought this washer a couple of years ago then it stopped working.
Pros: ease of use
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, January 12, 2022
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service and replacement. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Wish I Hadn’t
on January 16, 2022
Posted by: 97kineskid
from Fort Worth, TX
Every time I do laundry I wish I had stuck with my top load with the agitator. This machine is awful. I can’t tell you how many times clothes have come out with visible dirt on them; dirt that should have come out in the wash. I’ve probably spent an $1,000 in water as this washer will spend hours adding water to the rinse cycle trying to get itself unbalanced. One would think a “smart” washer would be smart enough to balance itself without being so wasteful. I just had a load of towels wash for 5 hours. I finally took them out, wrung them out by hand, and put them in the dryer. Absolutely ridiculous!!! I wish I could give this back and get back my old washer.
No, I would not recommend this to a friend.
Quality
2
Features
1
Value
1
Response from lg.comBy Daphane , LGE Social Media, January 21, 2022
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service and replacement. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: 4dolla8
from San Antonio, Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] We like the controls are on front panel and easy to use. You can control temperature, load type, washing time and even spin speed. Top load works better for me than front load. Extra large capacity is nice in summer after a day at the pool with lots if towels.
Pros: ease of use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: GorillaBob
from Jackson TN
Verified Purchase:Yes
Had nothing but problems, will only function on one cycle, because all the others it malfunctions during the spin cycle. Major mistake purchasing this. Will soon replace with a speed queen. I’d give it away, but I don’t dislike anyone that much. Oh the dryer works well …
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
2
Response from lg.comBy Daphane , LGE Social Media, January 26, 2022
We hate to hear you are experiencing an issue with your washer. Your feedback is especially important to us. Please rest assured that your concerns will be shared with our marketing and product teams. Regrettably, the unit had a 1 year warranty on parts and labor from the date of original retail purchase. You can contact Customer Support by private message via Facebook @LGUSSupport with #VOC or call at 800-243-0000 for possible repair options that would be at your expense. This will allow for an open dialogue with expert agents that are better able to offer the proper assistance. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: BCD67Plus
from Louisville Ky
Verified Purchase:Yes
[This review was collected as part of a promotion.] Was ok for the first couple year’s although never really happy with the self balancing thing. Every time it self balances it adds more water to the basket. Not really a water saving feature. Then it just started to stop in spin cycle and fill up and spin and fill up and spin etc. it’s been almost 3 months of repair appointments and now they’re going to come back and basically rebuild the washer from the bottom up. Won’t buy one of these again.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
2
Response from lg.comBy Jennifer, Social Media, January 28, 2022
Based on the numerous issues that you have experienced your frustration is understandable. We would like to gather more information from you to help resolve. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info along with a detailed description of the issues so that we can work towards a resolution. Thank you. ^Jennifer
Written by a customer while visiting lg.com