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Customer Reviews Collected from lg.com |
LG - 4.1 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Average Customer Rating:
4.2
Rating breakdown 1,854 reviews
5 Stars
1,294
4 Stars
192
3 Stars
51
2 Stars
55
1 Star
262
81%of customers recommend this product.
(
1,457 out of
1,789)
Customer Reviews for LG - 4.1 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Customer Rating
2
on January 10, 2022
Posted by: Allenj
from Kansas City Missouri
[This review was collected as part of a promotion.] I brought this washer a couple of years ago then it stopped working.
Pros: ease of use
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, January 12, 2022
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service and replacement. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Wish I Hadn’t
on January 16, 2022
Posted by: 97kineskid
from Fort Worth, TX
Every time I do laundry I wish I had stuck with my top load with the agitator. This machine is awful. I can’t tell you how many times clothes have come out with visible dirt on them; dirt that should have come out in the wash. I’ve probably spent an $1,000 in water as this washer will spend hours adding water to the rinse cycle trying to get itself unbalanced. One would think a “smart” washer would be smart enough to balance itself without being so wasteful. I just had a load of towels wash for 5 hours. I finally took them out, wrung them out by hand, and put them in the dryer. Absolutely ridiculous!!! I wish I could give this back and get back my old washer.
No, I would not recommend this to a friend.
Quality
2
Features
1
Value
1
Response from lg.comBy Daphane , LGE Social Media, January 21, 2022
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service and replacement. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Easy to use
on January 22, 2022
Posted by: 4dolla8
from San Antonio, Texas
[This review was collected as part of a promotion.] We like the controls are on front panel and easy to use. You can control temperature, load type, washing time and even spin speed. Top load works better for me than front load. Extra large capacity is nice in summer after a day at the pool with lots if towels.
Pros: ease of use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
The power works
on January 24, 2022
Posted by: GorillaBob
from Jackson TN
Had nothing but problems, will only function on one cycle, because all the others it malfunctions during the spin cycle. Major mistake purchasing this. Will soon replace with a speed queen. I’d give it away, but I don’t dislike anyone that much. Oh the dryer works well …
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
2
Response from lg.comBy Daphane , LGE Social Media, January 26, 2022
We hate to hear you are experiencing an issue with your washer. Your feedback is especially important to us. Please rest assured that your concerns will be shared with our marketing and product teams. Regrettably, the unit had a 1 year warranty on parts and labor from the date of original retail purchase. You can contact Customer Support by private message via Facebook @LGUSSupport with #VOC or call at 800-243-0000 for possible repair options that would be at your expense. This will allow for an open dialogue with expert agents that are better able to offer the proper assistance. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2
Not great
on January 26, 2022
Posted by: BCD67Plus
from Louisville Ky
[This review was collected as part of a promotion.] Was ok for the first couple year’s although never really happy with the self balancing thing. Every time it self balances it adds more water to the basket. Not really a water saving feature. Then it just started to stop in spin cycle and fill up and spin and fill up and spin etc. it’s been almost 3 months of repair appointments and now they’re going to come back and basically rebuild the washer from the bottom up. Won’t buy one of these again.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
2
Response from lg.comBy Jennifer, Social Media, January 28, 2022
Based on the numerous issues that you have experienced your frustration is understandable. We would like to gather more information from you to help resolve. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info along with a detailed description of the issues so that we can work towards a resolution. Thank you. ^Jennifer
Written by a customer while visiting lg.com
Customer Rating
4
Best Washing machine
on January 28, 2022
Posted by: Anonymous
from Joliet
[This review was collected as part of a promotion.] I bought the washer and dryer 2013 and the machines are still working good.Two service call in that time and both times the washer works great. LG Family
I would recommend this to a friend!
Quality
4
Features
4
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Always a problem!
on January 30, 2022
Posted by: Iceberg58
from Nebraska
We bought this machine 8 years ago. It has had unbalanced issues within 6 months. 2 years ago the pump would not shut off and we have fixed that several times with a YouTube hack. 1 month ago it would not pump out all of the water and so would not spin. The repair shop said we needed a new board. This was going to cost more than half of what we paid for the washer. We bought a different brand.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
2
Response from lg.comBy Jennifer, Social Media, January 31, 2022
Rebecca we are sorry to learn that our product did not meet your expectations and sad to loose you as a customer. We strive to learn from this experience and improve the quality of our products and services to rebuild your trust back in LG. Thank you for taking the time to share your feedback. ^Jennifer
Written by a customer while visiting lg.com
Customer Rating
3
on January 30, 2022
Posted by: Pap x 6
from MA
We bought this almost 7 years ago. The laundry cycle keeps stopping and I am getting an error message that says IE which I believe means not enough water getting into the drum. When that happens The laundry appears to be soaked and I start a new wash and hit spin only and more water pours into the drum. All the plumbing connections are correct. Is this the beginning of the end for this washer or do you think it can be repaired?
I would recommend this to a friend!
Response from lg.comBy Jennifer, Social Media, January 31, 2022
The IE error code means that the washer fills with water slowly or not al all. Possible root causes for this issue are that the water supply taps are not fully open or are kinked, pinches or bent is some way. Or the water inlet filters are clogged or that the water pressure is too low. Before replacing the washer I recommend checking the water lines for possible obstructions, clean the inlet filters, and check that the water pressure is adequate. ^Jennifer
Written by a customer while visiting lg.com