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Customer Reviews Collected from lg.com |
LG - 4.1 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Average Customer Rating:
4.2
Rating breakdown 1,875 reviews
5 Stars
1,299
4 Stars
194
3 Stars
56
2 Stars
56
1 Star
270
81%of customers recommend this product.
(
1,457 out of
1,789)
Customer Reviews for LG - 4.1 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Posted by: GorillaBob
from Jackson TN
Verified Purchase:Yes
Had nothing but problems, will only function on one cycle, because all the others it malfunctions during the spin cycle. Major mistake purchasing this. Will soon replace with a speed queen. I’d give it away, but I don’t dislike anyone that much. Oh the dryer works well …
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
2
Response from lg.comBy Daphane , LGE Social Media, January 26, 2022
We hate to hear you are experiencing an issue with your washer. Your feedback is especially important to us. Please rest assured that your concerns will be shared with our marketing and product teams. Regrettably, the unit had a 1 year warranty on parts and labor from the date of original retail purchase. You can contact Customer Support by private message via Facebook @LGUSSupport with #VOC or call at 800-243-0000 for possible repair options that would be at your expense. This will allow for an open dialogue with expert agents that are better able to offer the proper assistance. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: BCD67Plus
from Louisville Ky
Verified Purchase:Yes
[This review was collected as part of a promotion.] Was ok for the first couple year’s although never really happy with the self balancing thing. Every time it self balances it adds more water to the basket. Not really a water saving feature. Then it just started to stop in spin cycle and fill up and spin and fill up and spin etc. it’s been almost 3 months of repair appointments and now they’re going to come back and basically rebuild the washer from the bottom up. Won’t buy one of these again.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
2
Response from lg.comBy Jennifer, Social Media, January 28, 2022
Based on the numerous issues that you have experienced your frustration is understandable. We would like to gather more information from you to help resolve. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info along with a detailed description of the issues so that we can work towards a resolution. Thank you. ^Jennifer
Written by a customer while visiting lg.com
Posted by: Anonymous
from Joliet
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought the washer and dryer 2013 and the machines are still working good.Two service call in that time and both times the washer works great. LG Family
I would recommend this to a friend!
Quality
4
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: Iceberg58
from Nebraska
Verified Purchase:Yes
We bought this machine 8 years ago. It has had unbalanced issues within 6 months. 2 years ago the pump would not shut off and we have fixed that several times with a YouTube hack. 1 month ago it would not pump out all of the water and so would not spin. The repair shop said we needed a new board. This was going to cost more than half of what we paid for the washer. We bought a different brand.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
2
Response from lg.comBy Jennifer, Social Media, January 31, 2022
Rebecca we are sorry to learn that our product did not meet your expectations and sad to loose you as a customer. We strive to learn from this experience and improve the quality of our products and services to rebuild your trust back in LG. Thank you for taking the time to share your feedback. ^Jennifer
Written by a customer while visiting lg.com
Customer Rating
3
on January 30, 2022
Posted by: Pap x 6
from MA
We bought this almost 7 years ago. The laundry cycle keeps stopping and I am getting an error message that says IE which I believe means not enough water getting into the drum. When that happens The laundry appears to be soaked and I start a new wash and hit spin only and more water pours into the drum. All the plumbing connections are correct. Is this the beginning of the end for this washer or do you think it can be repaired?
I would recommend this to a friend!
Response from lg.comBy Jennifer, Social Media, January 31, 2022
The IE error code means that the washer fills with water slowly or not al all. Possible root causes for this issue are that the water supply taps are not fully open or are kinked, pinches or bent is some way. Or the water inlet filters are clogged or that the water pressure is too low. Before replacing the washer I recommend checking the water lines for possible obstructions, clean the inlet filters, and check that the water pressure is adequate. ^Jennifer
Written by a customer while visiting lg.com
Customer Rating
1
Terrible!
on February 1, 2022
Posted by: unhappygirl
from California
Never cleaned clothes very well at all. Now it is 7 years old and LE error code won't turn off. Won't work at all. Never have I ever overloaded the machine. It was well cared for and looks new still. Too bad it is dead! They build these things to be recyclable so we just spend and spend. Remember when things were built to last.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy Jennifer, Social Media, February 2, 2022
The LE error code means that there was a thermal overload protection circuit in the motor has been tripped and does not mean that you overloaded the washer. We recommend allowing the washer to stand for 30 minutes to allow the motor to cool; then restart the cycle. If the LE error code still appears afterwards, then unplug the washer can call for a servicer. Since the washer is out of warranty you would be responsible for labor and any part replacements that are not covered. To schedule repair, please reach out to us on Facebook or Twitter using @LGUSSupport, in the first message include #VOC, your contact and model/serial # and we can schedule service or provide you with a list of servicers in your area. Thanks. ^Jennifer
Written by a customer while visiting lg.com
Posted by: Unhappy in NY
from Westchester NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] As long as the machine runs and doesn't need an LG employe to touch it, you will be fine. However if you need LG service, expect the worst to happen.
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
3
Response from lg.comBy Jennifer, Social Media, February 2, 2022
We have made continuous coverage improvements to our service network in order to provide a better experience to our customers. Let us know how we can help you. ^Jennifer
Written by a customer while visiting lg.com
Customer Rating
1
Unbalanced / Clutch issues
on April 17, 2022
Posted by: Dirty7
from Clearwater,Florida
After only 7 years this machine keeps giving error code and now recommended maintenance which will cost about half of the cost when purchased. Buying from a reputable brand that’s been making them for a long time.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Sandy, Social Media, April 19, 2022
We hate to hear this and thank you for this feedback. We will be happy to pass this along.^Sandy
Written by a customer while visiting lg.com