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Customer Reviews Collected from lg.com |
LG - 4.1 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Average Customer Rating:
4.2
Rating breakdown 1,862 reviews
5 Stars
1,296
4 Stars
192
3 Stars
55
2 Stars
55
1 Star
264
81%of customers recommend this product.
(
1,457 out of
1,789)
Customer Reviews for LG - 4.1 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Posted by: phbair
from Harrisburg PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] We've actually had this machine for several years, and are very satisfied with it. Handles substantial loads with ease.
Pros: ease of use, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, April 2, 2023
It makes our day to hear that we were able to provide you with a 5-star experience. We put customer experience and satisfaction as our top priorities, and your review reaffirms the hard work we put in every day. Thanks for choosing LG for your entertainment/kitchen/laundry needs.
Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to accommodate you. ^James.
Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to accommodate you. ^James.
Written by a customer while visiting lg.com
Posted by: Rnmedic12
from Otisville, Mi
Verified Purchase:Yes
I bought this two weeks ago, to replace the original LG top loader that I had. It’s a good machine.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Jai., LG Social., May 12, 2023
Hey there. Thank you for sharing your love for our LG Washer. We want to Thank You for taking the time to let us know about this. Your feedback is very valuable and it helps us keep a fresh perspective on continuous improvement and innovation of our products. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.
Written by a customer while visiting lg.com
Posted by: mj2399
from Clayville NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] Have had it 8 years, & first time had to call for seevice.
Pros: ease of use, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Great washing machine
on July 21, 2023
Posted by: Stookey Slaughter
from Lexington Ky
[This review was collected as part of a promotion.] I bought this item 9 years ago and it still works great! Excellent buy!
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: WJB34
Verified Purchase:Yes
Bought this unit 10 years ago. The door has broken twice. Replaced it once, but parts no longer available. Hinge plastic is a weak design and have glued it together for now. Something like a hinge should nit be a failure point.
Also had a service call to replace the exhaust pump.
Also had a service call to replace the exhaust pump.
Quality
3
Features
4
Value
3
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, November 7, 2023
We understand your frustration with the frequent repairs you had to endure and sincerely apologize for the inconvenience caused. Please know that we take your concerns seriously and will make every effort to prevent similar issues from happening again in the future. We appreciate you bringing this matter to our attention and thank you for your patience. ~Rita.
Written by a customer while visiting lg.com
Posted by: amh25
from fort collins, co
Verified Purchase:Yes
[This review was collected as part of a promotion.] Works great so far. Many cycles to choose from!!!
Pros: ease of use, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Jan 01
from Germantown TN
Verified Purchase:Yes
I have owned my LG washer for over 10 years. I like that I can customize my loads specifically for my wash cycles. Also, love the controls in the front!
Pros: ease of use, Features/Settings, Performance
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Awful!
on November 12, 2023
Posted by: AudreyP
Washer gets unbalanced loads all the time. Need to then stop wash and rearrange clothes! But the worst is the yellowish stains on white clothes completely ruined expensive garments since stain does not come off. This is really disappointing as I had high expectation from LG brand. Will not buy an LG product again!
Quality
1
Features
1
Value
2
Response from lg.comBy LG Customer Experience team, Customer Care, November 13, 2023
We are disappointed to hear that you were not satisfied with your purchase. We strive to provide the best quality products to our customers, and we apologize for any inconvenience that you may have experienced. In the meantime, I'd like to suggest using some citric acid and the longest wash cycle on the hottest temperature to see if this will help to resolve your issue. ~Tanisha
Written by a customer while visiting lg.com