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Customer Reviews Collected from lg.com |
LG - 4.1 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Average Customer Rating:
4.2
Rating breakdown 1,875 reviews
5 Stars
1,299
4 Stars
194
3 Stars
56
2 Stars
56
1 Star
270
81%of customers recommend this product.
(
1,457 out of
1,789)
Customer Reviews for LG - 4.1 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Customer Rating
5
Just had my first repair, 6 years after purchase
on December 30, 2019
Posted by: CarefulShopper27
from Suburban VA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Reliable! Great washer, large capacity, great variety of cycles. Electronics are very helpful - when we had our first problem in 6 years, the repairman was able to diagnose it from the error message and fixed it in a half hour. We also own an identical large LG washer bought for a rental property, which has NEVER broken down in 7 years.
Pros: Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Quality
on December 30, 2019
Posted by: Kimberley89
from San Antonio
After a few years it broke. It gave the OE error code, but pump was working fine. The warranty was expired and it was costly to repair it. However, the repair didn’t even match the code.
Pros: Quality
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, January 2, 2020
The OE error code indicates that the washer is experiencing an issue with the draining. This error will display if the washer is unable to drain the water for 13 minutes.
If the washer is displaying the OE error code, pull the washer away from the wall far enough to check that the drain hose is not bent, or has become pinched between the back of the washer and the wall.
After the drain hose has been inspected, perform a SPIN ONLY cycle on the washer to see if the drain issue is resolved.
Press POWER to turn the washer on.
Press the SPECIAL USE key until SPIN ONLY is lit.
Press the START/PAUSE button to begin the cycle.
The unit should begin a SPIN ONLY cycle and attempt to drain any remaining water that is inside the washer.
If your model does not have a SPIN ONLY, use this Alternative Method to SPIN ONLY.
If the OE code re-appears, the washer will require a repair service. Please visit our Request a Repair page.
If you were able to run the SPIN ONLY cycle with no issues, perform a TUB CLEAN cycle to wash away any buildup that may have formed while the OE error code was displayed.
If the washer is displaying the OE error code, pull the washer away from the wall far enough to check that the drain hose is not bent, or has become pinched between the back of the washer and the wall.
After the drain hose has been inspected, perform a SPIN ONLY cycle on the washer to see if the drain issue is resolved.
Press POWER to turn the washer on.
Press the SPECIAL USE key until SPIN ONLY is lit.
Press the START/PAUSE button to begin the cycle.
The unit should begin a SPIN ONLY cycle and attempt to drain any remaining water that is inside the washer.
If your model does not have a SPIN ONLY, use this Alternative Method to SPIN ONLY.
If the OE code re-appears, the washer will require a repair service. Please visit our Request a Repair page.
If you were able to run the SPIN ONLY cycle with no issues, perform a TUB CLEAN cycle to wash away any buildup that may have formed while the OE error code was displayed.
Written by a customer while visiting lg.com
Posted by: Dan and Peg
from Denver, C)
Verified Purchase:Yes
[This review was collected as part of a promotion.] Cleans very well. Does not go out of ballance with large heavy loads.
Pros: Performance
I would recommend this to a friend!
Quality
5
Features
4
Written by a customer while visiting lg.com
Customer Rating
1
Save you,r money
on November 24, 2019
Posted by: Tony033
from pa
We bought this washer and after the year was up it has a de error and just setting in my house i had to buy a new washer and lg dont stand by there product
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
5
Response from lg.comBy Chris, Customer Service, November 25, 2019
We are sorry you are having this issue with your washing machine. You can troubleshoot this error code using the following help article: https://www.lg.com/us/support/help-library/oe-error-code-top-load-washer-CT00000305-1425330996723
Written by a customer while visiting lg.com
Customer Rating
1
Will Never Purchase LG Again
on November 16, 2019
Posted by: Anonymous
from Indiana
[This review was collected as part of a promotion.] This machine was advertised as self balancing. It was for about one year. Then it was nothing but trouble. We purchases the washing machine and dryer as a pair. The dryer is fine. The washing machine is a major headache. LG customer support is close to nonexistent. We have called several times and I am certain they outsource their customer service because understanding their representative was close to impossible. Bottom line, this is how companies go out of business. They have certainly lost ours.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Chris, Customer Service, November 18, 2019
We are sorry to hear you are experiencing an issue with a UE error code on your top load washing machine. You can troubleshoot this issue from the following article: https://www.lg.com/us/support/product-help/CT00000305-1394563702295-ue If you need assistance, do not hesitate to connect with us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Hated this machine from wash #1
on November 2, 2019
Posted by: Nshakes
from San Diego California
I was wondering why this machine had so many 5 star reviews and then I started reading them and found out some of them are reviews for TVs and microwaves! Most of the 5 star reviews for the washer are suspiciously vague.
We’ve had this washer dryer combo for a number of years now. I’ve experienced all the issues that the other negative reviews mention. LONG wash times as machine drains and refills to rebalance itself. Wasted water (not so great for living in drought-ridden California) for the same reason. While others have experienced unbalanced errors with large loads, I actually have experienced these errors mostly with small loads. Now, if I don’t throw a towel in with my load, I can expect to get an UE error. Right away I noticed clothes not getting clean from normal wear. I have to pretreat EVERYTHING, panties, deodorant stains, any kind of spill! We have two cats and this machine just seems to move the hair around not really get rid of it. So now I separate my clothes into two loads—those that are more cat hair covered and those that are not—to try to reduce the amount of cat hair removal that needs to be done for my work clothes as an example. Because I have to give one star at least, I will say that the spin cycle gets most of the water/wetness out of the clothes. Im glad to see this thing discontinued. Wish we wouldn’t have bought it. Sucks that it costs so much money and is such a pain and expense to get rid of and replace!
We’ve had this washer dryer combo for a number of years now. I’ve experienced all the issues that the other negative reviews mention. LONG wash times as machine drains and refills to rebalance itself. Wasted water (not so great for living in drought-ridden California) for the same reason. While others have experienced unbalanced errors with large loads, I actually have experienced these errors mostly with small loads. Now, if I don’t throw a towel in with my load, I can expect to get an UE error. Right away I noticed clothes not getting clean from normal wear. I have to pretreat EVERYTHING, panties, deodorant stains, any kind of spill! We have two cats and this machine just seems to move the hair around not really get rid of it. So now I separate my clothes into two loads—those that are more cat hair covered and those that are not—to try to reduce the amount of cat hair removal that needs to be done for my work clothes as an example. Because I have to give one star at least, I will say that the spin cycle gets most of the water/wetness out of the clothes. Im glad to see this thing discontinued. Wish we wouldn’t have bought it. Sucks that it costs so much money and is such a pain and expense to get rid of and replace!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, November 6, 2019
We apologize you are having trouble with the balancing of your washing machine. To troubleshoot the UE error code you are receiving we have created a help library article. You can find that article here: http://www.lg.com/us/support/product-help/CT00000305-1394563702295-ue
Written by a customer while visiting lg.com
Customer Rating
2
Difficulty balancing loads, died after 6 years
on October 21, 2019
Posted by: DavSch
from New Jersey
[This review was collected as part of a promotion.] We were constantly having to rebalance even mid sized loads. The timer was never accurate. After six years the pump and control board died.
Pros: ease of use
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
2
Response from lg.comBy Chris, Customer Service, October 22, 2019
Based on the issues you are describing, it sounds like you may need a technician to check it out. This may be done through our website: http://www.lg.com/us/support/repair-service/schedule-repair-us
or for a list of service centers in your area: https://www.lg.com/us/support/repair-service/find-repair-provider
or for a list of service centers in your area: https://www.lg.com/us/support/repair-service/find-repair-provider
Written by a customer while visiting lg.com
Customer Rating
1
Leaves clothes dirtier than before!
on October 20, 2019
Posted by: Rjones520
from Arkansas
I’ve mine for a couple years now and I HATE this washer! I’ve never had a washer that actually left my clothes dirtier after they were washed. There’s always junk all over the clothes. I also clean my washer on a normal basis. It’s a piece of junk. Do not buy!!!!
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy Chris, Customer Service, October 21, 2019
That's not good! We're sorry to see that you've run into issues with your washing machine. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com