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Customer Reviews Collected from lg.com |
LG - 4.1 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Average Customer Rating:
4.2
Rating breakdown 1,875 reviews
5 Stars
1,299
4 Stars
194
3 Stars
56
2 Stars
56
1 Star
270
81%of customers recommend this product.
(
1,457 out of
1,789)
Customer Reviews for LG - 4.1 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Customer Rating
1
My “clean” clothes have never been dirtier
on September 22, 2019
Posted by: Ajford
from Indiana
[This review was collected as part of a promotion.] We’ve had this washer for a few years and absolutely hate it. It doesn’t even clean our clothes, etc. properly. This machine has been such a waste of money considering how much we spent on it and how much laundry detergent is wasted using it. I would give it 0 stars if I could.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, September 24, 2019
We hate to see you are having trouble with the washing machine not cleaning your clothes. You can troubleshoot issues with cleaning using the following help article: https://www.lg.com/us/support/help-library/clothing-not-clean-front-load-washer-CT00000305-1337626293790
Written by a customer while visiting lg.com
Customer Rating
1
do not waste your money...does not clean clothes
on September 22, 2019
Posted by: extremely diappointed
from la ca
I was given this machine by a friend and am extremely disappointed by its performance.
No, I would not recommend this to a friend.
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, September 24, 2019
We hate to see you are having trouble with the washing machine not cleaning your clothes. You can troubleshoot issues with cleaning using the following help article: https://www.lg.com/us/support/help-library/clothing-not-clean-front-load-washer-CT00000305-1337626293790
Written by a customer while visiting lg.com
Customer Rating
1
Terrible
on September 14, 2019
Posted by: dougie33
One of the worst appliance purchases. UE and doesn't really get the clothes clean. No more LG for me
Quality
1
Response from lg.comBy Chris, Customer Service, September 16, 2019
We are sorry to hear you are experiencing an issue with a UE error code on your top load washing machine. You can troubleshoot this issue from the following article: https://www.lg.com/us/support/product-help/CT00000305-1394563702295-ue If you need assistance, do not hesitate to connect with us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000.
Written by a customer while visiting lg.com
Customer Rating
1
Brown/black "flakes" on clothes every wash!
on September 5, 2019
Posted by: RobinW
from Mississippi
We purchased this washer 5 years ago. The washer is getting brown/black flakes on our clothes after almost every wash. We've done everything we can do (and that has been recommended) with no resolution. These flakes are almost impossible to get off and if we can get them off without ruining the clothes it takes another washing--which may end up with more flakes on it! Besides this issue we've been happy with the washer but this issue makes it worthless really. Getting ready to by a new washer...and it won't be a LG unfortunately. We have not been happy with the response from LG or Sears (where we purchased the washer) on the issue.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from lg.comBy Chris, Customer Service, September 5, 2019
We hate to see you are having this issue with your washing machine. We would recommend running a tub clean cycle to remove any buildup in the unit. You can find information on this here: http://www.lg.com/us/support/product-help/CT10000010-20150635948425-maintenance
Written by a customer while visiting lg.com
Customer Rating
3
6 years only
on August 24, 2019
Posted by: French
from Portland OR
My washer was functioning ok sometimes error because was not balance. Now I can ear the pump running all the time even if I turn the power off. I have to disconnect the washer for the pump to stop running. I am disappointed for the short life of the “Great washer”. In top of that customer service was very rude and definitely I will not pay 125 dlls just to check what is wrong with the washer because I probably will have to pay for parts and service to be a total of approximately 300 dlls and they guarantee only for 90 days I better get a new one (other brand) for 600.
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Written by a customer while visiting lg.com
Customer Rating
1
Awful
on August 13, 2019
Posted by: needanewwashingmachine
We bought this washing machine about 5 years ago. It had been working okay. Now when i wash my clothes they come out dirtier than when they go in. They come out with black/brown flakes of something all over. I've also gotten grease like stains on my clothes. I've done everything to clean this machine that LG has recommended and nothing has helped. The LG service tech that they referred me to said its mold that gets caught under a disk and they can't do anything more to help me. So I guess this machine will now go into a landfill and I will be buying a new machine.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, August 14, 2019
First, allow me to thank you for purchasing our appliances and becoming part of our LG family. We hear your voice and appreciate that you've taken your time to share your important performance experiences. Based on the issues you are describing, it sounds like you may need a technician to check it out. This may be done through our website: http://www.lg.com/us/support/repair-service/schedule-repair-us
or for a list of service centers in your area: https://www.lg.com/us/support/repair-service/find-repair-provider
or for a list of service centers in your area: https://www.lg.com/us/support/repair-service/find-repair-provider
Written by a customer while visiting lg.com
Customer Rating
2
WAS GREAT UNTIL....
on August 8, 2019
Posted by: dangwasher
from Massachusetts
Started to get brown scrud on clothes and cannot get it cleaned. Tried cleaning tablets, bleach, baking soda, CLR, degreaser over a dozen times - still appears. Tried removing washer plate stuck solid. Buying a new washer --different brand.
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
3
Response from lg.comBy Chris, Customer Service, August 9, 2019
That's not good! We're sorry to see that you've run into these issues with your washing machine putting a brown substance on your clothes. We'll need to gather some additional details from you in order to see how we can best assist. Please contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Written by a customer while visiting lg.com
Customer Rating
4
Great machine BUT ...
on August 8, 2019
Posted by: SilviB
from Avon Park, FL
[This review was collected as part of a promotion.] I purchased the washer and dryer, am delighted with the look and overall performance but have the following issue which I complained to LG about over 2 years ago and again recently, namely my clothes get marked - maybe 1 item in the load and not every wash cycle, and the marks looks as if you've splashed yourself with cooking oil. LG initially told
me to use Affresh or Tide tub cleaner which I have been doing for over 2 years but the problem persists. I have had to throw out a lot of items of clothing because these marks do not disappear.
Last week, an LG approved technician came out, it cost me $90 because he said there was nothing actually wrong with the machine and suggested I do a bleach wash, which I did and also switch to Tide and only Tide. I have since done 2 small loads, 1 with light colors and both pairs of white pants came out with orange marks - I had nothing even resembling that color in the load and the other load with darker colors, produced the usual oily looking streaks on a pair of leggings that I will need to throw out. The orange looking marks have diminished by scrubbing after the application of a stain remover, but one pair of pants was a brand new pair of MK jeans, so I am not a happy camper!
Today I have done another bleach wash followed up by a plain rinse and spin, so hopefully everything "tainted" in the residue beneath the drum which I believe a liquid reserve is always there.
I have looked at other reviews and don't see other people having this issue - they have others that I don't, but this is costing me money in garments/sheets that I have to discard, additional electric/water in running additional tub cleans, not to mention the products.
me to use Affresh or Tide tub cleaner which I have been doing for over 2 years but the problem persists. I have had to throw out a lot of items of clothing because these marks do not disappear.
Last week, an LG approved technician came out, it cost me $90 because he said there was nothing actually wrong with the machine and suggested I do a bleach wash, which I did and also switch to Tide and only Tide. I have since done 2 small loads, 1 with light colors and both pairs of white pants came out with orange marks - I had nothing even resembling that color in the load and the other load with darker colors, produced the usual oily looking streaks on a pair of leggings that I will need to throw out. The orange looking marks have diminished by scrubbing after the application of a stain remover, but one pair of pants was a brand new pair of MK jeans, so I am not a happy camper!
Today I have done another bleach wash followed up by a plain rinse and spin, so hopefully everything "tainted" in the residue beneath the drum which I believe a liquid reserve is always there.
I have looked at other reviews and don't see other people having this issue - they have others that I don't, but this is costing me money in garments/sheets that I have to discard, additional electric/water in running additional tub cleans, not to mention the products.
Pros: Style/Design, Features/Settings, easy to use
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com