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Customer Reviews Collected from lg.com |
LG - 4.1 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Average Customer Rating:
4.2
Rating breakdown 1,876 reviews
5 Stars
1,300
4 Stars
194
3 Stars
56
2 Stars
56
1 Star
270
81%of customers recommend this product.
(
1,457 out of
1,789)
Customer Reviews for LG - 4.1 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Customer Rating
4
Great machine BUT ...
on August 8, 2019
Posted by: SilviB
from Avon Park, FL
[This review was collected as part of a promotion.] I purchased the washer and dryer, am delighted with the look and overall performance but have the following issue which I complained to LG about over 2 years ago and again recently, namely my clothes get marked - maybe 1 item in the load and not every wash cycle, and the marks looks as if you've splashed yourself with cooking oil. LG initially told
me to use Affresh or Tide tub cleaner which I have been doing for over 2 years but the problem persists. I have had to throw out a lot of items of clothing because these marks do not disappear.
Last week, an LG approved technician came out, it cost me $90 because he said there was nothing actually wrong with the machine and suggested I do a bleach wash, which I did and also switch to Tide and only Tide. I have since done 2 small loads, 1 with light colors and both pairs of white pants came out with orange marks - I had nothing even resembling that color in the load and the other load with darker colors, produced the usual oily looking streaks on a pair of leggings that I will need to throw out. The orange looking marks have diminished by scrubbing after the application of a stain remover, but one pair of pants was a brand new pair of MK jeans, so I am not a happy camper!
Today I have done another bleach wash followed up by a plain rinse and spin, so hopefully everything "tainted" in the residue beneath the drum which I believe a liquid reserve is always there.
I have looked at other reviews and don't see other people having this issue - they have others that I don't, but this is costing me money in garments/sheets that I have to discard, additional electric/water in running additional tub cleans, not to mention the products.
me to use Affresh or Tide tub cleaner which I have been doing for over 2 years but the problem persists. I have had to throw out a lot of items of clothing because these marks do not disappear.
Last week, an LG approved technician came out, it cost me $90 because he said there was nothing actually wrong with the machine and suggested I do a bleach wash, which I did and also switch to Tide and only Tide. I have since done 2 small loads, 1 with light colors and both pairs of white pants came out with orange marks - I had nothing even resembling that color in the load and the other load with darker colors, produced the usual oily looking streaks on a pair of leggings that I will need to throw out. The orange looking marks have diminished by scrubbing after the application of a stain remover, but one pair of pants was a brand new pair of MK jeans, so I am not a happy camper!
Today I have done another bleach wash followed up by a plain rinse and spin, so hopefully everything "tainted" in the residue beneath the drum which I believe a liquid reserve is always there.
I have looked at other reviews and don't see other people having this issue - they have others that I don't, but this is costing me money in garments/sheets that I have to discard, additional electric/water in running additional tub cleans, not to mention the products.
Pros: Style/Design, Features/Settings, easy to use
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
WORST CHOICE I EVERRRRRRR MADE!
on July 31, 2019
Posted by: Debjam
from Houston, TX
[This review was collected as part of a promotion.] I purchased this washer 4 years ago and it has been down more than I've been able to use it. I purchased a warranty on it, but of course it expired when the problems started. I purchased an extended warranty with Total Home Protection (VERY BAD CHOICE). April 2018, it would not drain (UE error) the technician came out and supposedly fixed it. A month later it went out again, same problem (UE error). I had to pay another $60 for the repairman to come out again. On the 3rd try, I was told the mother board needs replacing. The warranty company told me the part is on back order (3 months now, FORREAL). Now they told me they will send me $100 to replace the part myself. I said all of this to say, DO NOT PURCHASE THIS PRODUCT. Now I'm sitting her with a washer not working and I have only had it 4 yrs.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
4
Response from lg.comBy Chris, Customer Service, July 31, 2019
We hate to see that you've had multiple issues with your washing machine and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Horrible washer!
on July 14, 2019
Posted by: BB ears
from Midwest
About 2 years ago my reliable 22-year-old Whirlpool washer finally broke. I purchased this LG washer. I didn't know it was possible to dislike an appliance this much. First, everything comes out of the washer very dry and wrinkled. Another reviewer posted a picture of wrinkled clothes that is accurate. The wrinkles are so deeply set it is almost impossible to get them out. I've tried putting soaking wet towels in the dryer before adding the clothes. I have even hung garments in the shower and fully soaked them then let them dry on hanger, but the wrinkles still show. Nothing works except strenuous ironing. Even my easy-care, no-iron items like Jersey knits have to be ironed. I almost never had to iron before I bought this washer. Second, it must have been designed by people who are over 6' tall. I am 5' 8" tall, and I can barely get the clothes out of the bottom of the machine. I have to use a step stool or stand on my tiptoes and drape myself over the front edge of the machine which actually hurts.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, July 15, 2019
If you're in need of some guidance with using your washing machine, please contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Written by a customer while visiting lg.com
Customer Rating
1
Bad washer
on June 3, 2019
Posted by: mywasher
from Kalispell, Mt
We have owned this washer since August of 2015 and it has been the worst ever washer. It constantly wants to refill when rinsing even after we have done everything suggested to remedy it. It's level and on a solid floor. It just doesn't work right. It takes forever to do a load of wash. I wish we would have returned it right after we bought it, but we thought there was probably a learning curve and that was our mistake. Just don't buy one.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
2
Response from lg.comBy Chris, Customer Service, June 4, 2019
That's not good! We're sorry to see that you've run into these issues with your washing machine. We'll need to gather some additional details from you. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Washer failed in 4 years.
on May 24, 2019
Posted by: Jordan12345
from Gilbert, AZ
There are only 2 of us using this washer and it failed before 5 years. Luckily we purchased the 5 year extended plan from Lowe's otherwise we'd be out more money. The problem is that the drain motor keeps running even after the unit is powered off. We had to physically unplug the unit from the wall to get the motor to stop running. Repair guy who's coming out called and after we described the symptom to him said the control board is bad and new one needs to be ordered. Now probably looking at a week without a washer.
4 years? Really... They don't make them like they used to.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
3
Response from lg.comBy Chris, Customer Service, May 24, 2019
We definitely understand that it can be frustrating to spend money on a washing machine and experience these issues within a few years. If this repair doesn't resolve the issue you are experiencing, our support team would be happy to help. Our support team is available via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Bad engineering operation design.
on April 30, 2019
Posted by: LG tumbs down
from Milwaukee WI
LG please send my regards to the people involved on designing this machine. High efficiency!!!! That is more like very poor efficiency. First of all worst buy I’ve ever done Waste of my hard earned money waste of my time having to babysit the dang machine waste of water when it goes off balance this is a very non reliable machine that all it does is agitate for a bit then spin clockwise then counterclockwise is just very frustrating and disappointing. I know this is a discontinued Model but, I hope you’ve learn from all the bad reviews and have done something about it. One thing for sure is that this is the first time I bought an LG product and the last I’m so mad that I’m not interested in giving you another try.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, May 1, 2019
To troubleshoot the UE error code you are receiving we have created a help library article. You can find that article here: http://www.lg.com/us/support/product-help/CT00000305-1394563702295-ue If you're still experiencing issues, head to our support page on Twitter, @LGUSSupport or on facebook at www.facebook.com/LGUSA and our specialists will be happy to look into it. ^CP
Written by a customer while visiting lg.com
Customer Rating
5
Large loads
on April 20, 2019
Posted by: Nancy N
from Raleigh, NC
I love this washing machine. It takes really large loads of clothing. We have had it for 4 years and had no problems. yes - it can be hard to reach all the way down into the washer to unload it, and like my other he washer you need to put in a special detergent to tub clean it a couple times a year. And I leave the lid open when not in use. No issues with unbalanced loads - in fact it balances almost all my loads with centrifugal force. Been a great washer for us.
Pros: Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
Sleek Looking Machine
on April 6, 2019
Posted by: BigCheese4
[This review was collected as part of a promotion.] Takes a long time to wash. (1.5 hours) I work outside and end up with a lot of dirt and oil on my clothes and the machine struggles to get the clothes clean.
Pros: Style/Design, ease of use
I would recommend this to a friend!
Quality
3
Features
5
Value
2
Written by a customer while visiting lg.com