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Customer Reviews Collected from lg.com |
LG - 4.1 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Average Customer Rating:
4.2
Rating breakdown 1,853 reviews
5 Stars
1,293
4 Stars
192
3 Stars
51
2 Stars
55
1 Star
262
81%of customers recommend this product.
(
1,457 out of
1,789)
Customer Reviews for LG - 4.1 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Customer Rating
4
Great Washing Machine at a Reasonable Price
on July 19, 2015
Posted by: Marie2015
from Kennesaw, GA, USA
This washing machine has worked great so far. I love the features and how it has front panel buttons so that you don't have to reach to program the settings. The modern design is very much appreciated. It is very user friendly and easy to use. It is fairly quiet when it is washing and plays a cute little jingle when the cycle is complete. I thought that I would have to pay twice as much for a good HE washing machine, but it seems that I have lucked up with this one. I would recommend this washing machine to anyone who is in the market for a new washing machine.
Pros: Performance, Style/Design, easy to use, Features/Settings, Quality, user friendly
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Don't waste your money!
on August 31, 2015
Posted by: Jill64
from Waynesboro, PA, United States
I have to constantly babysit machine from getting off balance. Keeps adding water to rebalance takes Hours to do one load of small or medium size laundry. If I set it to spin only, it will add water!
Pros: Style/Design, easy to use
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Written by a customer while visiting lg.com
Customer Rating
1
Waste of Money, Time, and Energy
on January 12, 2016
Posted by: katiejoy
from Spanish Fork, UT, United States
This washing machine belongs to the owner of the house we are house-sitting for and I cannot wait until our 23 months are finally up so that we can be finally freed of this burden of a "washer."
I am fed-up with its unreliability. A normal wash load countdown display shows 57 minutes starting out, which I believe is too long to begin with. And, that number is actually inaccurate as the countdown doesn't really start until after it shimmies for a bit to decide how much water it needs to use to fill the tub, and fills it. It is then unusual that the washer will complete in the time that is displayed once it has started ticking. No matter how careful we are to place heavier garments on the bottom (no more than 1/3 of the way up, mind you) and lighter on the top and try to evenly distribute linens around the basin of the washer, it will inevitably get unbalanced at least once, but generally multiple times.
It has a "feature" that will try to unbalance the load itself before giving up and finally coming to a standstill until someone comes and addresses the issue, but this process takes far too long and there is no way to know that it is happening until after they come to check on the load. Because it stops and starts frequently as part of the "energy saving" technique, simply listening to the sounds it makes does not help to determine if this is happening. A person has to walk up to the machine to see that it is unbalanced. This is especially frustrating for us as our washer hookups are downstairs away from where we spend most of our day.
It also has a large sticker on the outside lid indicating that shoes, and waterproof clothes or linens should never be placed in the washer. This means that I have to take shower curtains and mattress pads, and the like, to the laundromat. What a waste of my time and money!
I don't appreciate that I am unable to put laundry detergent in the bottom and start the water to avoid detergent stains on my clothes. Before the water can start, the washer has to first lock itself and then, as I mentioned above, has to sense the weight of the load before it will then fill with water. I also don't like how deep the basin is. I am 5'4 and it is difficult for me to reach the last layer of clothes lying on the bottom.
Do not waste your money on this machine! I am so looking forward to having a traditional, reliable top loader with an agitator again.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Written by a customer while visiting lg.com
Customer Rating
1
To the Landfill
on April 1, 2017
Posted by: Kevin1974
from Virginia, United States
[This review was collected as part of a promotion.] The LG wt1101cw has been the absolute worst washer I have owned. The UE errors (which still happen constantly) will drive one insane. Babysitting loads of clothes for hours so the washer does not fill back up over and over is absurd. Ours will be going to the land fill at 1 1/2 years old, as we are fed up with it. We will be buying a different brand after reading and investigating an alternative.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Written by a customer while visiting lg.com
Customer Rating
1
WASHER SUCKS
on May 10, 2017
Posted by: madmomof2
from Omaha, NE, United States
[This review was collected as part of a promotion.] I bought this 3 years ago and for the last year nothing but a problem. It takes almost 4 hours to do one load of laundry because the stupid thing will not spin out which LG is aware of.
Pros: easy to use
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Written by a customer while visiting lg.com
Customer Rating
1
Waste tons of water
on December 28, 2017
Posted by: Meio
from Maryland
My fiancee brought this washer and dryer set three years ago when we moved into a new home. The washer has a horrible balancing problem. I have to sit in my laundry room to prevent this machine from filling to the top with water every time it can not balance itself during the spin cycle. This happens with 9 out 10 loads I wash. I own lg refrigerator and have always purchased lg cell phones. But washer is a bad deal which should be a recall.
No, I would not recommend this to a friend.
Response from lg.comBy Chris, Customer Service, December 28, 2017
What you have described is far from what we expect. We would be more than happy to look into this issue for you. Our support team is available via Twitter @LGUSSupport or Facebook www.Facebook.com/LGSupportUSA ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Junk -- don't waste your money.
on November 12, 2020
Posted by: LisaLisaLisaC
from Fairfax, VA
Bought this product in Sept 2014. After about 6 months, we started to get the uE code errors. Unbalanced. Right. Then the thing would eventually stop and we would get the dreaded UE error. LG gives us "consumer training" on how to use the device. Wash items that weigh the same together. Can't wash 8 washcloths together that weigh the same as that is a "too light" load. Well I only have 8 washcloths and they have to be washed together with nothing else. Can't wash a heavy blanket. That's too heavy. Put the heavier sweatpants on the bottom and the socks and undies on top. That doesn't work either. Constantly unbalanced and you have to stop what YOU are doing to rearrange the load. It is the CONSUMER's issue. Can you imagine a dishwasher that stopped working mid-cycle and required you to move around the dishes and glasses before it would continue? Or what if you don't have a balanced load in the passenger area of your car so it would stop on the highway and you had to get out and rebalance your passenger load before your car would start back up -- on the highway? Crazy. Also this washer is not an Energy Star appliance as this thing uses a ton of water. I'm on a well and we are lucky to not have a water bill but we still have to pay for electricity on these 4 hour "unfinished" loads when the washer just gives up after refilling several times. I just ran a Tub Clean and got the UE error (the capital letters this time). LG Twitter help is not helpful and gave me the same "education" about having to stop the washer and rebalance the load manually. What load? So much for a "convenience" appliance. What a joke. Stay away.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, November 13, 2020
We are sorry to hear of your experience with your unit. Please know that we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We hope that you will consider LG for your future product needs. For the latest updates on LG Washers, please visit https://www.lg.com/us/washers. You can always reach out to LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook (https://www.facebook.com/LGUSA/) with any product questions or concerns. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
4
Great Design and efficient
on March 29, 2013
Posted by: Anonymous
Bought this early this year and was impressed with how quiet the unit is! One issue I faced was the clothes would not get fully wet and had some soap residue on it. Had to call the LG reps who had advised me about the settings. Works great now!
Pros: Style/Design, easy to use, Features/Settings
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com