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Customer Reviews Collected from lg.com |
LG - 4.1 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Average Customer Rating:
4.2
Rating breakdown 1,862 reviews
5 Stars
1,296
4 Stars
192
3 Stars
55
2 Stars
55
1 Star
264
81%of customers recommend this product.
(
1,457 out of
1,789)
Customer Reviews for LG - 4.1 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Customer Rating
1
Junk
on December 4, 2017
Posted by: Awilliams
from Nanticoke pa
This washing machine is the biggest piece of junk I ever owned. Almost every load is off balance there for it just keeps running!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, December 15, 2017
If you're still experiencing issues, head to our support page on Twitter, @LGUSSupport or on facebook at www.facebook.com/LGUSA and our specialists will be happy to look into it. ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Started malfunctioning less than a year
on December 16, 2017
Posted by: Segzy
from Villa Rica, GA
[This review was collected as part of a promotion.] The product does not last as it will start giving error message whenever it gets to spinning
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, December 18, 2017
This is far from what we expect in regards to the performance of our washing machine. We would be more than happy to look into this issue for you. Our support team is available via Twitter @LGUSSupport or Facebook www.Facebook.com/LGUSA ^CP
Written by a customer while visiting lg.com
Customer Rating
1
What a JOKE!!!!!
on December 20, 2017
Posted by: plhaley01
from Xenia OH
Lasted 2 years before the deadly UE code never goes away. Called in to support and they continue to say nothing they can do out of warranty. So I get transferred to service they are willing to wave parts cost but then want to charge $125.00 service fee plus labor. Would not tell me labor rates because they do not know them. Why would I ever agree to let you come do work at an undisclosed labor rate. And charge me just to come to my house. This company does not stand behind its product or want to retain customers. So it would cost me more to fix a 2 year old machine than to buy a new one. You can bet the new one will not be LG. Will never purchase anything from this company again.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, December 20, 2017
Thank you so much for the feedback. We appreciate you taking the time to let us know what is going on so we can improve. ^CP
Written by a customer while visiting lg.com
Posted by: Baileyamandam
Verified Purchase:Yes
[This review was collected as part of a promotion.] It is ok not sure I like it cause keeps saying ue error on larger loads
I would recommend this to a friend!
Quality
3
Features
3
Value
3
Written by a customer while visiting lg.com
Posted by: mimiglo
from Central, New Jersey
Verified Purchase:Yes
[This review was collected as part of a promotion.] I had very high hopes for this after researching on various sites and reading good reviews. Unfortunately, my experience has been less than positive. First, it does a poor job of washing clothes. It is okay with things that are lightly soiled, however my work clothes, which are normally covered with bits of dried joint compound seem to be too much of a challenge. Joint compound is water soluble and has never been an issue with any other washer I have used, regardless of the water temperature. Even after knocking any of the bigger bits off before washing using the heavy duty setting, with an extra rinse, they still do not come clean. My other complaint is the residue left on any wash load, unless using the extra rinse option. Finally, the problem I am having now is the washer won't finish the spin cycle no matter how the clothes are positioned. It keeps resetting back to rinse, unless I monitor it and turn it off, with very wet clothes to deal with. This is after just over 3 years of use at 3-4 small to medium sized loads of wash per week. The one thing I did like about it when working was the high speed spin. Clothes came out very dry, requiring very little time in the dryer to finish them off. The bottom line...I would not recommend this unless your clothes don't get too soiled and you have a lot of patience and time.
Pros: ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy Amber, Customer Service, April 16, 2018
Hello mimiglo, this model does not have an option to add water, however, the Add Garment feature automatically adds water, so if you open and close the lid while that indicator is on, it will assume garments have been added and increase the water supply. This may help with your compound issue. Also , we do recommend you pretreat your clothing since this is an HE unit and does use a lot less water. If you use the Bedding/Bulky cycle, it uses the most water of any cycle. ^AC
Written by a customer while visiting lg.com
Customer Rating
1
always uneven
on November 4, 2018
Posted by: smaedge
from Edwardsville, IL
I love LG products but I would not recommend this washer at all. It registers uneven ALL OF THE TIME, no matter what size load you have. If it is a small load, it bunches over on one side and ...uneven. If it is a large load, the heavier things are spun together and ...uneven. The water runs constantly, trying to balance the load again, so my water bill has literally gone up $30.00 a month since I've purchased this machine. Pass this one by, without a doubt!!!!
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy CS , Social Media , November 6, 2018
Yikes! to hear you're experiencing difficulties with your washer is unsettling to hear. To add an extra 30.00 bucks to this complication, I too would be at my wits end. Appreciate the detailed feedback given, if will take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSSupport/ or at 1-800-793-8896. ^ CS
Written by a customer while visiting lg.com
Customer Rating
1
Never Buy an LG washer again
on December 17, 2018
Posted by: LoriD99
from Columbia, MD
Never worked correctly. Can maybe place 15 items of kids clothing in at once. If all clothing is not the same type as in all shirts, all pants, all sleepers. Will read unbalanced and never finish. If any item of clothing is a heavier weight has to be washed alone. Even a heavy sweater. Not functional for our family at all. After struggling with it for 2 years buying a new washer of a different brand. Not worth paying repair fees in hopes it might work.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy BH, Social Media , December 18, 2018
I can definitely understand how tedious and frustrating your situation is. Family life is busy enough without having to worry about an unbalanced load. If we can assist you further please reach out to us to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so additional information can be gathered to help you and your family. ^BH
Written by a customer while visiting lg.com
Customer Rating
1
2 Hours to do a load of laundry
on January 24, 2019
Posted by: Richard6086
from Indiana
I'm really glad I don't own one of these. I lease a home that has one and it's 2 hours to complete one load of laundry. That is my review.
No, I would not recommend this to a friend.
Response from lg.comBy BH, Social Media , January 25, 2019
I hate to hear about the long wash times! If we can do anything to assist, please contact us on the phone at 1-800-243-0000, online on Facebook https://www.facebook.com/LGUSSupport , or Twitter @LGUSSupport. We look forward to hearing from you. ^BH
Written by a customer while visiting lg.com