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Customer Reviews Collected from lg.com |
LG - 4.1 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Average Customer Rating:
4.2
Rating breakdown 1,872 reviews
5 Stars
1,299
4 Stars
194
3 Stars
56
2 Stars
56
1 Star
267
81%of customers recommend this product.
(
1,457 out of
1,789)
Customer Reviews for LG - 4.1 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Customer Rating
1
Never Buy an LG washer again
on December 17, 2018
Posted by: LoriD99
from Columbia, MD
Never worked correctly. Can maybe place 15 items of kids clothing in at once. If all clothing is not the same type as in all shirts, all pants, all sleepers. Will read unbalanced and never finish. If any item of clothing is a heavier weight has to be washed alone. Even a heavy sweater. Not functional for our family at all. After struggling with it for 2 years buying a new washer of a different brand. Not worth paying repair fees in hopes it might work.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy BH, Social Media , December 18, 2018
I can definitely understand how tedious and frustrating your situation is. Family life is busy enough without having to worry about an unbalanced load. If we can assist you further please reach out to us to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so additional information can be gathered to help you and your family. ^BH
Written by a customer while visiting lg.com
Customer Rating
1
2 Hours to do a load of laundry
on January 24, 2019
Posted by: Richard6086
from Indiana
I'm really glad I don't own one of these. I lease a home that has one and it's 2 hours to complete one load of laundry. That is my review.
No, I would not recommend this to a friend.
Response from lg.comBy BH, Social Media , January 25, 2019
I hate to hear about the long wash times! If we can do anything to assist, please contact us on the phone at 1-800-243-0000, online on Facebook https://www.facebook.com/LGUSSupport , or Twitter @LGUSSupport. We look forward to hearing from you. ^BH
Written by a customer while visiting lg.com
Customer Rating
3
Wonderful features
on February 2, 2019
Posted by: Marabmadmom
from Anderson, sc
[This review was collected as part of a promotion.] Have enjoyed my washer except for the constant out of balance issue. When this washer works it is a dream but I have faced the issue of it being out of balance whenever I try to wash a small load or if I have a mixed load of any kind and it will take many tries to try to get it balanced well enough to spin properly and finish the load. The usual solution is to remove some of the soppy load and spin each bunch individually.
Pros: Quality
No, I would not recommend this to a friend.
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Didn't last
on February 4, 2019
Posted by: cwcdenver
from Denver, CO
[This review was collected as part of a promotion.] Terrible washer, already having to replace and only a few years old. Have had several repairs on it (starting within the first 2 months we had it) and now to have replace after 3 years. Worst washer I have ever owned and not covered under warranty. It is so bad, that I can't even run a entire cycle, it shakes, moves and is out of control. I have to stop it the last 10-15 minutes of any cycle I run, even the delicate cycle.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy BH, Social Media , February 5, 2019
I hate to hear that you are having so many issues with your washer! Here is link I believe will be helpful. https://lgcommunity.us.com/discussion/28/lg-top-loaders-everything-you-need-to-know#latest I appreciate your feedback. I would love to take a look into your case to see if we can help you find a solution. If we can assist you, please feel free to reach out to us via phone at 1-800-243-0000 or online with our Facebook page https://www.facebook.com/LGUSSupport or Twitter feed @LGUSSupport. I look forward to hearing from you. Thank you! ^BH
Written by a customer while visiting lg.com
Customer Rating
1
a piece of junk
on February 19, 2019
Posted by: Jkb11
from fort wayne,in
[This review was collected as part of a promotion.] This washer is a piece of junk. Do not buy. Can't run a load with error code UE, unbalanced load.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, February 21, 2019
To troubleshoot the UE error code you are receiving we have created a help library article. You can find that article here: http://www.lg.com/us/support/product-help/CT00000305-1394563702295-ue ^CP
Written by a customer while visiting lg.com
Customer Rating
2
keep getting the UE signal with every wash
on March 10, 2019
Posted by: earl22
from parma, oh
We bought the washer and matching dryer in August of 2014. The Dryer is fine the washer is terrible. It started getting the UE message about 2 years ago occasionally but now it is with every wash load. I spend an entire day doing three loads of laundry. I'm talking seven to eight hours because you have to constantly monitor it and straighten it out. We made sure it was level, couldn't be more level and it still gives us the UE message. We do the laundry the same as we always did. Defective maybe?
No, I would not recommend this to a friend.
Quality
2
Features
2
Value
2
Response from lg.comBy EJ, Social Media, March 12, 2019
Hi and thank you for reaching out! I hate to hear you are having this issue with your washing machine! Please check out this link for possible solutions: https://lgcommunity.us.com/discussion/28/lg-top-loaders-everything-you-need-to-know#latest. If there is anything we can assist you with please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^EJ
Written by a customer while visiting lg.com
Customer Rating
3
Washer worked great, until it didn't
on March 12, 2019
Posted by: LizGar
from Ogden, UT
I bought this washer in 2014, it was amazing at first. About a year ago I had to switch all loads to heavy duty to avoid the UE error. That error would ensure a full day just to do a couple loads. Then a couple weeks ago I got the E6 error. I spent the money on a new clutch, took it to a repair shop and still no luck. What's the point of an error message if you still have to guess what's wrong? A little help here LG? I still need a washer and can't figure out this code. Or why I could only use heavy duty to avoid UE errors.
Pros: ease of use, Features/Settings, Performance
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
3
Written by a customer while visiting lg.com
Customer Rating
1
Bad washer
on June 3, 2019
Posted by: mywasher
from Kalispell, Mt
We have owned this washer since August of 2015 and it has been the worst ever washer. It constantly wants to refill when rinsing even after we have done everything suggested to remedy it. It's level and on a solid floor. It just doesn't work right. It takes forever to do a load of wash. I wish we would have returned it right after we bought it, but we thought there was probably a learning curve and that was our mistake. Just don't buy one.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
2
Response from lg.comBy Chris, Customer Service, June 4, 2019
That's not good! We're sorry to see that you've run into these issues with your washing machine. We'll need to gather some additional details from you. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com