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Customer Reviews Collected from lg.com |
LG - 4.1 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Average Customer Rating:
4.2
Rating breakdown 1,875 reviews
5 Stars
1,299
4 Stars
194
3 Stars
56
2 Stars
56
1 Star
270
81%of customers recommend this product.
(
1,457 out of
1,789)
Customer Reviews for LG - 4.1 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Customer Rating
1
Didn't last
on February 4, 2019
Posted by: cwcdenver
from Denver, CO
[This review was collected as part of a promotion.] Terrible washer, already having to replace and only a few years old. Have had several repairs on it (starting within the first 2 months we had it) and now to have replace after 3 years. Worst washer I have ever owned and not covered under warranty. It is so bad, that I can't even run a entire cycle, it shakes, moves and is out of control. I have to stop it the last 10-15 minutes of any cycle I run, even the delicate cycle.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy BH, Social Media , February 5, 2019
I hate to hear that you are having so many issues with your washer! Here is link I believe will be helpful. https://lgcommunity.us.com/discussion/28/lg-top-loaders-everything-you-need-to-know#latest I appreciate your feedback. I would love to take a look into your case to see if we can help you find a solution. If we can assist you, please feel free to reach out to us via phone at 1-800-243-0000 or online with our Facebook page https://www.facebook.com/LGUSSupport or Twitter feed @LGUSSupport. I look forward to hearing from you. Thank you! ^BH
Written by a customer while visiting lg.com
Customer Rating
1
a piece of junk
on February 19, 2019
Posted by: Jkb11
from fort wayne,in
[This review was collected as part of a promotion.] This washer is a piece of junk. Do not buy. Can't run a load with error code UE, unbalanced load.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, February 21, 2019
To troubleshoot the UE error code you are receiving we have created a help library article. You can find that article here: http://www.lg.com/us/support/product-help/CT00000305-1394563702295-ue ^CP
Written by a customer while visiting lg.com
Customer Rating
2
keep getting the UE signal with every wash
on March 10, 2019
Posted by: earl22
from parma, oh
We bought the washer and matching dryer in August of 2014. The Dryer is fine the washer is terrible. It started getting the UE message about 2 years ago occasionally but now it is with every wash load. I spend an entire day doing three loads of laundry. I'm talking seven to eight hours because you have to constantly monitor it and straighten it out. We made sure it was level, couldn't be more level and it still gives us the UE message. We do the laundry the same as we always did. Defective maybe?
No, I would not recommend this to a friend.
Quality
2
Features
2
Value
2
Response from lg.comBy EJ, Social Media, March 12, 2019
Hi and thank you for reaching out! I hate to hear you are having this issue with your washing machine! Please check out this link for possible solutions: https://lgcommunity.us.com/discussion/28/lg-top-loaders-everything-you-need-to-know#latest. If there is anything we can assist you with please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^EJ
Written by a customer while visiting lg.com
Customer Rating
3
Washer worked great, until it didn't
on March 12, 2019
Posted by: LizGar
from Ogden, UT
I bought this washer in 2014, it was amazing at first. About a year ago I had to switch all loads to heavy duty to avoid the UE error. That error would ensure a full day just to do a couple loads. Then a couple weeks ago I got the E6 error. I spent the money on a new clutch, took it to a repair shop and still no luck. What's the point of an error message if you still have to guess what's wrong? A little help here LG? I still need a washer and can't figure out this code. Or why I could only use heavy duty to avoid UE errors.
Pros: ease of use, Features/Settings, Performance
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
3
Written by a customer while visiting lg.com
Customer Rating
1
Bad washer
on June 3, 2019
Posted by: mywasher
from Kalispell, Mt
We have owned this washer since August of 2015 and it has been the worst ever washer. It constantly wants to refill when rinsing even after we have done everything suggested to remedy it. It's level and on a solid floor. It just doesn't work right. It takes forever to do a load of wash. I wish we would have returned it right after we bought it, but we thought there was probably a learning curve and that was our mistake. Just don't buy one.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
2
Response from lg.comBy Chris, Customer Service, June 4, 2019
That's not good! We're sorry to see that you've run into these issues with your washing machine. We'll need to gather some additional details from you. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
WORST CHOICE I EVERRRRRRR MADE!
on July 31, 2019
Posted by: Debjam
from Houston, TX
[This review was collected as part of a promotion.] I purchased this washer 4 years ago and it has been down more than I've been able to use it. I purchased a warranty on it, but of course it expired when the problems started. I purchased an extended warranty with Total Home Protection (VERY BAD CHOICE). April 2018, it would not drain (UE error) the technician came out and supposedly fixed it. A month later it went out again, same problem (UE error). I had to pay another $60 for the repairman to come out again. On the 3rd try, I was told the mother board needs replacing. The warranty company told me the part is on back order (3 months now, FORREAL). Now they told me they will send me $100 to replace the part myself. I said all of this to say, DO NOT PURCHASE THIS PRODUCT. Now I'm sitting her with a washer not working and I have only had it 4 yrs.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
4
Response from lg.comBy Chris, Customer Service, July 31, 2019
We hate to see that you've had multiple issues with your washing machine and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
2
WAS GREAT UNTIL....
on August 8, 2019
Posted by: dangwasher
from Massachusetts
Started to get brown scrud on clothes and cannot get it cleaned. Tried cleaning tablets, bleach, baking soda, CLR, degreaser over a dozen times - still appears. Tried removing washer plate stuck solid. Buying a new washer --different brand.
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
3
Response from lg.comBy Chris, Customer Service, August 9, 2019
That's not good! We're sorry to see that you've run into these issues with your washing machine putting a brown substance on your clothes. We'll need to gather some additional details from you in order to see how we can best assist. Please contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Written by a customer while visiting lg.com
Customer Rating
2
Difficulty balancing loads, died after 6 years
on October 21, 2019
Posted by: DavSch
from New Jersey
[This review was collected as part of a promotion.] We were constantly having to rebalance even mid sized loads. The timer was never accurate. After six years the pump and control board died.
Pros: ease of use
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
2
Response from lg.comBy Chris, Customer Service, October 22, 2019
Based on the issues you are describing, it sounds like you may need a technician to check it out. This may be done through our website: http://www.lg.com/us/support/repair-service/schedule-repair-us
or for a list of service centers in your area: https://www.lg.com/us/support/repair-service/find-repair-provider
or for a list of service centers in your area: https://www.lg.com/us/support/repair-service/find-repair-provider
Written by a customer while visiting lg.com