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Customer Reviews Collected from lg.com |
LG - 4.1 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Average Customer Rating:
4.2
Rating breakdown 1,862 reviews
5 Stars
1,296
4 Stars
192
3 Stars
55
2 Stars
55
1 Star
264
81%of customers recommend this product.
(
1,457 out of
1,789)
Customer Reviews for LG - 4.1 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Customer Rating
1
Awful
on August 13, 2019
Posted by: needanewwashingmachine
We bought this washing machine about 5 years ago. It had been working okay. Now when i wash my clothes they come out dirtier than when they go in. They come out with black/brown flakes of something all over. I've also gotten grease like stains on my clothes. I've done everything to clean this machine that LG has recommended and nothing has helped. The LG service tech that they referred me to said its mold that gets caught under a disk and they can't do anything more to help me. So I guess this machine will now go into a landfill and I will be buying a new machine.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, August 14, 2019
First, allow me to thank you for purchasing our appliances and becoming part of our LG family. We hear your voice and appreciate that you've taken your time to share your important performance experiences. Based on the issues you are describing, it sounds like you may need a technician to check it out. This may be done through our website: http://www.lg.com/us/support/repair-service/schedule-repair-us
or for a list of service centers in your area: https://www.lg.com/us/support/repair-service/find-repair-provider
or for a list of service centers in your area: https://www.lg.com/us/support/repair-service/find-repair-provider
Written by a customer while visiting lg.com
Customer Rating
2
Difficulty balancing loads, died after 6 years
on October 21, 2019
Posted by: DavSch
from New Jersey
[This review was collected as part of a promotion.] We were constantly having to rebalance even mid sized loads. The timer was never accurate. After six years the pump and control board died.
Pros: ease of use
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
2
Response from lg.comBy Chris, Customer Service, October 22, 2019
Based on the issues you are describing, it sounds like you may need a technician to check it out. This may be done through our website: http://www.lg.com/us/support/repair-service/schedule-repair-us
or for a list of service centers in your area: https://www.lg.com/us/support/repair-service/find-repair-provider
or for a list of service centers in your area: https://www.lg.com/us/support/repair-service/find-repair-provider
Written by a customer while visiting lg.com
Customer Rating
1
Hated this machine from wash #1
on November 2, 2019
Posted by: Nshakes
from San Diego California
I was wondering why this machine had so many 5 star reviews and then I started reading them and found out some of them are reviews for TVs and microwaves! Most of the 5 star reviews for the washer are suspiciously vague.
We’ve had this washer dryer combo for a number of years now. I’ve experienced all the issues that the other negative reviews mention. LONG wash times as machine drains and refills to rebalance itself. Wasted water (not so great for living in drought-ridden California) for the same reason. While others have experienced unbalanced errors with large loads, I actually have experienced these errors mostly with small loads. Now, if I don’t throw a towel in with my load, I can expect to get an UE error. Right away I noticed clothes not getting clean from normal wear. I have to pretreat EVERYTHING, panties, deodorant stains, any kind of spill! We have two cats and this machine just seems to move the hair around not really get rid of it. So now I separate my clothes into two loads—those that are more cat hair covered and those that are not—to try to reduce the amount of cat hair removal that needs to be done for my work clothes as an example. Because I have to give one star at least, I will say that the spin cycle gets most of the water/wetness out of the clothes. Im glad to see this thing discontinued. Wish we wouldn’t have bought it. Sucks that it costs so much money and is such a pain and expense to get rid of and replace!
We’ve had this washer dryer combo for a number of years now. I’ve experienced all the issues that the other negative reviews mention. LONG wash times as machine drains and refills to rebalance itself. Wasted water (not so great for living in drought-ridden California) for the same reason. While others have experienced unbalanced errors with large loads, I actually have experienced these errors mostly with small loads. Now, if I don’t throw a towel in with my load, I can expect to get an UE error. Right away I noticed clothes not getting clean from normal wear. I have to pretreat EVERYTHING, panties, deodorant stains, any kind of spill! We have two cats and this machine just seems to move the hair around not really get rid of it. So now I separate my clothes into two loads—those that are more cat hair covered and those that are not—to try to reduce the amount of cat hair removal that needs to be done for my work clothes as an example. Because I have to give one star at least, I will say that the spin cycle gets most of the water/wetness out of the clothes. Im glad to see this thing discontinued. Wish we wouldn’t have bought it. Sucks that it costs so much money and is such a pain and expense to get rid of and replace!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, November 6, 2019
We apologize you are having trouble with the balancing of your washing machine. To troubleshoot the UE error code you are receiving we have created a help library article. You can find that article here: http://www.lg.com/us/support/product-help/CT00000305-1394563702295-ue
Written by a customer while visiting lg.com
Customer Rating
1
WT1101CW Glass lid just exploded
on August 28, 2020
Posted by: Nana Jkel
from Rockport, Tex
After 5 years, My mother in laws washer machine lid exploded. It wasn’t running. Had a dish towel sitting on top is all. LG will no warrant or recall these lids. Been a good machine until this mess.
Pros: Performance, easy to use
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
3
Written by a customer while visiting lg.com
Customer Rating
1
Washer builds up mold!
on November 21, 2020
Posted by: silbe061
from Minneapolis,MN
[This review was collected as part of a promotion.] I've had this washer for about 6 years now. I've noticed a horrible smell from the washer inside the tub. I've run the tub clean about 3 times. I took out the tray for where you pour in the laundry detergent and saw that the underside of the tray has tons of mold! Then I looked underneath the rim of the top of the drum and noticed mold buildup as well which I can't get to because it's hard to get anything in there to scrub it clean. And there's other places where I have mold growing as well! I tried cleaning all the areas that I could and reran the tub clean. Then reran a load of clothes but they still stink! It seems cleaning the washer is a pain in the you know what! We do follow LG's recommendation of leaving the top cover open to let it dry out after each load but it doesn't seem to help enough. If I didn't leave that cover open, I'd probably have this issue in the first year perhaps, who knows! I'd recommend not buying a high-efficiency washing machine like this one and just go with a conventional washer. The load sensing function seems like more things that can break over time. Just give me the option to select small, medium, large, and extra large load selections so you don't need design a load sensing function into your washers, which of course frustrates lots of people on this forum. We don't need high-efficiency, we just need a washer that works! And figure out a way to vent your washers better so I don't have to wash my washer because of mold growth! The concept of having to wash your washer because of mold growth seems like a design flaw of the washer from the get-go. My last washer was 20 years old and I never had to wash it because of mold! Overall, I won't buy an LG washer because of improper venting to inhibit mold growth and also the load-sensing function.
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy ^DLI, LGE Social Media, November 25, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2
Motor auto locked or somehow LE code can’t go
on November 22, 2020
Posted by: ThanhOC
from Orange County
Using for a while with 10 years warranty sticker. It still look so new but it discontinued. One day it pop LE code, I try to turn off, unplug, press and hold start button for 5 second, plug back and turn on test with rinse/spin but motor still not working. This model also don,t have filter, so that It clogged my sewing.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, November 25, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Washing nightmare
on December 11, 2020
Posted by: Sprau
from Helena MT
[This review was collected as part of a promotion.] From the first load it was a disaster, it pushes clothes into a wad. It acts like a tea bag pushing the dirt into the wad where it stays, leaving streaks in cloths. Needs two rinse cycles to get clothes remotely clean, Never buy another one again.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 7, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
I bought a lemon!
on December 15, 2020
Posted by: McGee55
from Denver, CO
[This review was collected as part of a promotion.] I purchased this machine in 2013 & I’ve had it repaired 4 times in 7 years. Two times it was repaired for the same problem, unfortunately the part broke after the warranty expired. I have other LG appliances but my washing machine has been a lemon!
Pros: ease of use
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, December 17, 2020
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com