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Customer Reviews Collected from lg.com |
LG - 4.1 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Average Customer Rating:
4.2
Rating breakdown 1,872 reviews
5 Stars
1,299
4 Stars
194
3 Stars
56
2 Stars
56
1 Star
267
81%of customers recommend this product.
(
1,457 out of
1,789)
Customer Reviews for LG - 4.1 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Posted by: Getridofit
from Boston
Verified Purchase:Yes
Had to replace after 5 years. Will never buy an LG appliances again
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, June 14, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Will265
from texas
Verified Purchase:Yes
I have had this machine for some time and it seems to have a mind of its own. The cycles get confused and the machine will fill and refill indefinitely
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, July 20, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: HartmanMom
from Newark, DE
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this in 2014. The motor failed this year (2021), and it was still under warrantee. So, an LG mechanic came and replaced the motor. He was professional. It now works like new again. I think I'm going to have this washer for years to come.
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Currently shopping for a different washing machine
on March 6, 2022
Posted by: Steamy
from New Hampshire
Verified Purchase:Yes
[This review was collected as part of a promotion.] This washing machine is awful and I’m finally going to just buy a different brand one. It worked for a few years but then I consistently got UE errors the loads are never balanced right I’ve called numerous times and tried all the tips. I was told I use too much soap but that didn’t fix the issue after three suggested tub cleans. Sometimes it will rinse and spin my babies clothes for hours all day long it’s a huge inconvenience! I want a basic washing machine with an agitator sometimes all the bells and whistles don’t work out!!!
No, I would not recommend this to a friend.
Quality
2
Features
1
Value
2
Response from lg.comBy Sandy, Social Media, March 9, 2022
Let us help you with that! Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC.^Sandy
Written by a customer while visiting lg.com
Customer Rating
4
Overall great until the motor stopped spinning
on April 18, 2022
Posted by: Mickeyluv
from Central Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought my machine in 2014. No problems whatsoever and suddenly in April 2022, it starts making a grinding sound, and the LE code shows on the panel. Followed all the steps suggested and nothing changed so I called an LG certified repair service locally. The reason I gave 4 stars is because LG covered the motor under their 10-year warranty. I only pay labor cost. Repairs expected today and hopefully it will continue to run well.
Pros: Quality
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
on July 5, 2022
Posted by: Not a good washer
Always stops because it senses the load isn’t even. Too little or too much of a load signals it to stop refills the washer and attempts to re align the load! This will go on all day if you aren’t home to stop it. The worst washer I e ever owned.
Quality
1
Features
1
Value
1
Response from lg.comBy Sandy, Social Media, July 6, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model #.^Sandy
Written by a customer while visiting lg.com
Customer Rating
1
If I could give this zero stars I would!!!!!
on August 21, 2022
Posted by: BrandonA13
from NC
[This review was collected as part of a promotion.] I bought this washer, along with all my other appliances, under the impression LG was a solid name in the industry. Boy was I wrong, I will never ever buy another LG product in my life. It’s been a nightmare from about a month of use. It constantly displays UE and tries to “rebalance” the load, even if there is no load (I’ve tested this). I called several times to get the issue resolved only to be run through the troubleshooting list for a “quick fix.” The issue was never and has never been resolved. I literally stand in front of the washer pause it and manually restart it to get it through most loads. Again, I would avoid LG at all costs when purchasing any appliance. I am terribly unhappy with all of mine, but especially the washer.
No, I would not recommend this to a friend.
Quality
2
Features
1
Value
1
Response from lg.comBy Sandy, Social Media, August 22, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model #.^Sandy
Written by a customer while visiting lg.com
Customer Rating
5
I loved the feature that skips wash and goes to sp
on September 10, 2022
Posted by: Kalanidhi Subbarao
from Santa Clara CA
Verified Purchase:Yes
This is an amazing washing machine. I am glad I bought this. Running without a problem since four years
Pros: Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com