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Customer Reviews Collected from lg.com |
LG - 4.1 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Average Customer Rating:
4.2
Rating breakdown 1,875 reviews
5 Stars
1,299
4 Stars
194
3 Stars
56
2 Stars
56
1 Star
270
81%of customers recommend this product.
(
1,457 out of
1,789)
Customer Reviews for LG - 4.1 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Posted by: MikeR53
from Cleveland,OH
Verified Purchase:Yes
Bought the washer 6 years ago after extensive research. Loved it until it needed repairs after only 6 years of normal use!!! And, while parts were covered, warranty does not cover service! It seems to me that if you advertise a quality product, stand behind it with your service! Will think long and hard before I buy LG again.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 26, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Twisted
on January 5, 2021
Posted by: Anonymous
from Newport, NC
This thing is not impressive, everything ends upin knots
Pros: ease of use
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
2
Response from lg.comBy ^DLI, LGE Social Media, January 26, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
So many issues!
on February 15, 2021
Posted by: ASGss
1. For some strange reason my clothes do not smell clean. I can't even smell a hint of the detergent. I use same detergent in my other washer and I can smell it on clothes which smell clean.
2. It does not clean.
2. It does not clean.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, February 16, 2021
I am sorry for the issues you are having with your unit. Thank you for providing the feedback as we work to improve our products and learn consumers wants and needs that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. Again, we apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Always off balance
on February 28, 2021
Posted by: Nick1978
from Tennessee
Always off balance and constantly fills and refills if you want to babysit your washing machine this is the one to get because if you leave and come home it has filled and refilled at least 3 times which makes for high water consumption and higher water bills
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
4
Response from lg.comBy ^DLI, LGE Social Media, March 1, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Getridofit
from Boston
Verified Purchase:Yes
Had to replace after 5 years. Will never buy an LG appliances again
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, June 14, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Will265
from texas
Verified Purchase:Yes
I have had this machine for some time and it seems to have a mind of its own. The cycles get confused and the machine will fill and refill indefinitely
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, July 20, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: HartmanMom
from Newark, DE
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this in 2014. The motor failed this year (2021), and it was still under warrantee. So, an LG mechanic came and replaced the motor. He was professional. It now works like new again. I think I'm going to have this washer for years to come.
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Currently shopping for a different washing machine
on March 6, 2022
Posted by: Steamy
from New Hampshire
Verified Purchase:Yes
[This review was collected as part of a promotion.] This washing machine is awful and I’m finally going to just buy a different brand one. It worked for a few years but then I consistently got UE errors the loads are never balanced right I’ve called numerous times and tried all the tips. I was told I use too much soap but that didn’t fix the issue after three suggested tub cleans. Sometimes it will rinse and spin my babies clothes for hours all day long it’s a huge inconvenience! I want a basic washing machine with an agitator sometimes all the bells and whistles don’t work out!!!
No, I would not recommend this to a friend.
Quality
2
Features
1
Value
2
Response from lg.comBy Sandy, Social Media, March 9, 2022
Let us help you with that! Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC.^Sandy
Written by a customer while visiting lg.com