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Customer Reviews Collected from lg.com |
LG - 4.1 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Average Customer Rating:
4.2
Rating breakdown 1,875 reviews
5 Stars
1,299
4 Stars
194
3 Stars
56
2 Stars
56
1 Star
270
81%of customers recommend this product.
(
1,457 out of
1,789)
Customer Reviews for LG - 4.1 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Customer Rating
5
Excellent washing machine
on July 4, 2017
Posted by: Joe from Upstate NY
from Upstate NY
[This review was collected as part of a promotion.] Very happy with top loader. Several friends have had front loaders that burn out. This was recommended by sales person. He said front loaders hang on a bearing and they burn out. This machine cleans as well or better than any machine I had in the past
Pros: Quality, easy to use
No, I would not recommend this to a friend.
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Don't waste your money!!
on April 6, 2020
Posted by: Stacy1970
from WI
[This review was collected as part of a promotion.] Worst wash machine I've ever purchased! I have owed this washer for 4 years and spent countless hours rearranging unbalanced loads, wringing clothes out by hand, or re washing them because the clothes were still dirty after washing them. The clothes aren't even submerged in water..How can your clothes come out clean !!? Now my clothes won't even rinse!! I haven't been able to wash clothes for two weeks!! I've tried everything and called LG they just brush me off and say that it's not under warranty anymore! I will NEVER buy anything from them again!!! Do not buy this washing machine!! Nothing but a piece of JUNK!!! No wonder it's discontinued!!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 14, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Do not buy
on February 18, 2021
Posted by: Brownqtpeye
from Chicago
This washer constantly gives me a code of UE in EVERY wash no matter how large or small the load is. It has caused my water bill to sky rocket because it goes through at least 3 wash cycles before it is complete.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, February 18, 2021
I am sorry for the issues you are having with your unit. Thank you for providing the feedback as we work to improve our products and learn consumers wants and needs that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. Again, we apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Scott7654
Verified Purchase:Yes
It’s well known that this unit will fail and the front main board is the issue. The drain pump will eventually start running continuously and not shut off unless you unplug the machine. The only fix is to replace the whole board. This issue is all over the internet and well know. This unit will fail within 7 years.
Quality
1
Features
4
Value
3
Response from lg.comBy Tanisha, social/LG, May 29, 2023
We want to thank you for you detailed review. We value our customers' especially when they bring to our attention the areas where we can improve. We are working diligently to correct the issues that you may be experiencing . Please reach out to us through our social media channels Facebook or Twitter or we can be reached at 800-243-0000. We would love the opportunity to rectify the issues that you may be experiencing at this time.~ Tanisha
Written by a customer while visiting lg.com
Customer Rating
2
Wouldn't buy again
on June 3, 2014
Posted by: Bobby
from San Antonio, TX, USA
I don't like that a load takes so long, usually an hour or more and all it seems to do is twist and turn with numerous pauses. I also want an option to add more water. We've always been told not to overload a washer because the clothes need room to move around freely. This washer barely covers the clothes and they mostly just rub together. I now just wash everything in the "bulky" mode so I can have more water. It is definitely not energy efficient when I have to use a high water cycle and run an hour of electricity.
No, I would not recommend this to a friend.
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Piece of Junk
on September 13, 2015
Posted by: Liz2721
from Fort Worth, TX, United States
I can not get my clothes clean. If I add more detergent, does not rinse out. So I add more water, load becomes unbalanced (no signal that the load is unbalanced).
So I back up and add two rinse cycles, takes 1:47 to wash a load. It is a good thing all my kids are grown or I would never get my laundry done.
So I back up and add two rinse cycles, takes 1:47 to wash a load. It is a good thing all my kids are grown or I would never get my laundry done.
Pros: easy to use
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Written by a customer while visiting lg.com
Customer Rating
1
Bad engineering operation design.
on April 30, 2019
Posted by: LG tumbs down
from Milwaukee WI
LG please send my regards to the people involved on designing this machine. High efficiency!!!! That is more like very poor efficiency. First of all worst buy I’ve ever done Waste of my hard earned money waste of my time having to babysit the dang machine waste of water when it goes off balance this is a very non reliable machine that all it does is agitate for a bit then spin clockwise then counterclockwise is just very frustrating and disappointing. I know this is a discontinued Model but, I hope you’ve learn from all the bad reviews and have done something about it. One thing for sure is that this is the first time I bought an LG product and the last I’m so mad that I’m not interested in giving you another try.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, May 1, 2019
To troubleshoot the UE error code you are receiving we have created a help library article. You can find that article here: http://www.lg.com/us/support/product-help/CT00000305-1394563702295-ue If you're still experiencing issues, head to our support page on Twitter, @LGUSSupport or on facebook at www.facebook.com/LGUSA and our specialists will be happy to look into it. ^CP
Written by a customer while visiting lg.com
Customer Rating
4
Large capacity/new design
on January 19, 2013
Posted by: jojo44312
from Akron, OH, USA
I've been using this machine for about a month now. I read some reviews before I bought this machine concerning top loaders and was hesitant because so many said they don't clean as well. I haven't noticed that but in fairness we don't have really soiled clothing. I do have a dog that sheds alot and when I clean the dryer vent there is a lot more dog hair so that makes me wonder. Overall I love the efficiency of the machine, the sleek design and as others have mentioned when the spin cycle is on high you can cut your dryer time. To those short people like me...I'm 5'2" and have to get on my tiptoes to get the wet clothes out of the bottom of the machine but because the tubs so big - I do less loads :)
Pros: easy to use
I would recommend this to a friend!
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com