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Customer Reviews Collected from lg.com |
LG - 4.1 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Average Customer Rating:
4.2
Rating breakdown 1,875 reviews
5 Stars
1,299
4 Stars
194
3 Stars
56
2 Stars
56
1 Star
270
81%of customers recommend this product.
(
1,457 out of
1,789)
Customer Reviews for LG - 4.1 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Posted by: Frank 41
from New Jersey
Verified Purchase:Yes
This was a sleek looking washer, however, turned out to be the worst piece of junk we have ever bought as an appliance. It was always out of balance and refilling the tub with water for no logical reason. My wife wasted countless hours adjusting and readjusting the loads using countless gallons of water. It would seldom finish a load of laundry by itself
Quality
1
Features
1
Value
1
Response from lg.comBy Tanisha, social/LG, June 29, 2023
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. We regret that your experience with us fell short of expectations. We would appreciate the opportunity to make things right please contact us directly in order for us to assist you further with a resolution https://www.lg.com/us/support/help-library. ~Tanisha
Written by a customer while visiting lg.com
Customer Rating
1
No good
on June 24, 2023
Posted by: L11212222
I agree with all who gave one star.
In a nutshell- it sux. No wonder it’s discontinued
In a nutshell- it sux. No wonder it’s discontinued
Quality
1
Features
1
Value
1
Response from lg.comBy Alice Feliz V. Luna, Social Media, June 25, 2023
Hi there. Thanks for reaching out. Should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Written by a customer while visiting lg.com
Posted by: Scott7654
Verified Purchase:Yes
It’s well known that this unit will fail and the front main board is the issue. The drain pump will eventually start running continuously and not shut off unless you unplug the machine. The only fix is to replace the whole board. This issue is all over the internet and well know. This unit will fail within 7 years.
Quality
1
Features
4
Value
3
Response from lg.comBy Tanisha, social/LG, May 29, 2023
We want to thank you for you detailed review. We value our customers' especially when they bring to our attention the areas where we can improve. We are working diligently to correct the issues that you may be experiencing . Please reach out to us through our social media channels Facebook or Twitter or we can be reached at 800-243-0000. We would love the opportunity to rectify the issues that you may be experiencing at this time.~ Tanisha
Written by a customer while visiting lg.com
Customer Rating
2
DO NOT buy this (thankfully discontinued)
on May 25, 2023
Posted by: Ben Someone
from Eastern Oregon (Hard water)
One of the reasons this washer was discontinued is the (cheaply made) pump will fail early due to this washer having absolutely no drain filter causing the impeller to get stuck and the pump to overheat especially with hard water calcium deposits.
Quality
3
Features
2
Value
2
Response from lg.comBy Tanisha, social/LG, June 1, 2023
Hi there, We assure you that your review is considered and does not go unnoticed. It would be our pleasure to assist you going forward in the future. ~Tanisha
Written by a customer while visiting lg.com
Posted by: Mario B
from TX
Verified Purchase:Yes
It's expensive to have someone just to look at the washer and very expensive to fix. Better just to buy a new on.
Quality
2
Features
2
Value
2
Response from lg.comBy Alice Feliz V. Luna, Social Media, May 14, 2023
We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, and we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Written by a customer while visiting lg.com
Posted by: Rnmedic12
from Otisville, Mi
Verified Purchase:Yes
I bought this two weeks ago, to replace the original LG top loader that I had. It’s a good machine.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Jai., LG Social., May 12, 2023
Hey there. Thank you for sharing your love for our LG Washer. We want to Thank You for taking the time to let us know about this. Your feedback is very valuable and it helps us keep a fresh perspective on continuous improvement and innovation of our products. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.
Written by a customer while visiting lg.com
Posted by: phbair
from Harrisburg PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] We've actually had this machine for several years, and are very satisfied with it. Handles substantial loads with ease.
Pros: ease of use, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, April 2, 2023
It makes our day to hear that we were able to provide you with a 5-star experience. We put customer experience and satisfaction as our top priorities, and your review reaffirms the hard work we put in every day. Thanks for choosing LG for your entertainment/kitchen/laundry needs.
Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to accommodate you. ^James.
Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to accommodate you. ^James.
Written by a customer while visiting lg.com
Customer Rating
1
It doesn't wash properly
on March 19, 2023
Posted by: Leta2
from Atlanta
I found this machine at home that I moved in, but it is a disaster. It doesn't clean, and even on small load I get out clothes not washed properly, and Most of the times they are not wet, but have dried patches. Disappointed
Pros: easy to use
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
3
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, March 21, 2023
We highly appreciate your honest feedback regarding your experience. We’re sorry that the product did not meet your overall needs. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. You can easily get in touch with us for your queries by sending us a private message on Facebook or Twitter using @LGUSSupport and we'll be happy to accomodate you. ^James.
Written by a customer while visiting lg.com