 |
Customer Reviews Collected from sony.com |
Sony - Wireless FM Over-the-Ear Headphones - Black
Average Customer Rating:
3.5
Rating breakdown 85 reviews
5 Stars
40
4 Stars
9
3 Stars
8
2 Stars
7
1 Star
21
57%of customers recommend this product.
(
35 out of
61)
Customer Reviews for Sony - Wireless FM Over-the-Ear Headphones - Black
Customer Rating
1
Effectively Unusable
on June 24, 2018
Posted by: Aveleir
Gender:Male
Given this as a gift from work and feel I still overpaid. Audio cuts out, fades to nothing or fills full of static even in arm's reach of the transmitter. Perfect line of sight to transmitter still fills with static less than 3 feet away. Would certainly not recommend.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, June 24, 2018
Hi Aveleir, We apologize for the inconvenience. Please refer to this link to help you with the audio issue on your device. https://www.sony.com/electronics/support/articles/00032573. Regards, Jen
Written by a customer while visiting sony.com
Customer Rating
1
Very disappointed!
on April 6, 2018
Posted by: fricksto
Gender:Male
I received the first pair for Christmas 2017. After 2 weeks the transmitter stopped transmitting to the earphones. No amount of troubleshooting helped. Returned them to the store for a different pair. The 2nd pair lasted 3 weeks before the transmitter stopped transmitting to the earphones. Returned the 2nd pair to the store. Very disappointed. Probably will stay away from purchasing Sony products in the future. Too bad. At one time Sony products were high quality, but not anymore apparently.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, April 8, 2018
Hi fricksto, Thank you for your feedback on your experience with your headphones. We are sorry for any inconvenience you had experienced. Please reach us at socialsupport@am.sony.com to further assist you.
Regards,
-Erin
Regards,
-Erin
Written by a customer while visiting sony.com
Posted by: Arturo Jose
Gender:Male
Verified Purchase:Yes
I just purchased it and it is confortable to wear and use
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
2
Battery Life
on October 14, 2018
Posted by: Kosi
Gender:Male
I purchased these headphones online a little over 6 months ago. At first they seemed fantastic, but soon the battery life started to get shorter and shorter. Six months later and the batteries last less than 20 minutes when full charged. Apparwently the batteries cannot be changed by the user either.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, October 15, 2018
Hi Kosi, we regret that the battery did not live up to your expectation. You may send us an email at socialsupport@am.sony.com including my name and this feedback post in the email to further assist you. Regards, Erin
Written by a customer while visiting sony.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
I bought two, and they worked for ten months, and faded away, and since the batteries are not user replaceable, and there is no way to rec-charge them, there is nothing left excep t to buy another new design which is higher in price. Harumph.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Customer Rating
1
Deteriorating headband and ear piece
on July 8, 2019
Posted by: kidcosmic
Gender:Male
I've had this headset for a couple of years and similar to many reviewers, ALL the foam is deteriorating and leaves debris all over my ears and head. I've only used it about once a month max and is kept out of direct sunlight. Sound quality if irrelevant if you have to take a shower every time you wear this.
No, I would not recommend this to a friend.
Response from sony.comBy Sony Social Support, August 6, 2019
Hi, kidcosmic!
We appreciate taking the time to share your feedback about the headphones. We are sorry for the inconvenience these issues have caused you. Regarding this matter, please visit our service website to check for your repair options.
https://us.esupport.sony.com/support/s/service?language=en_US
Regards,
Erin
We appreciate taking the time to share your feedback about the headphones. We are sorry for the inconvenience these issues have caused you. Regarding this matter, please visit our service website to check for your repair options.
https://us.esupport.sony.com/support/s/service?language=en_US
Regards,
Erin
Written by a customer while visiting sony.com
Posted by: dee55
Gender:Male
Verified Purchase:Yes
After about 5 months it will intermittently work. If I unplug the unit wait 5 minutes and plug it back in it works again for a few hours then stops again.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Posted by: wampus60
Gender:Male
Verified Purchase:Yes
Just purchased these headphones and am very pleased with them. They have a clear sound & are easy to use. I have loss of hearing & they make watching TV more enjoyable.
I would recommend this to a friend!
Written by a customer while visiting sony.com