| Customer Reviews Collected from Kitchen Aid |
KitchenAid - Artisan Series 5-Quart Tilt-Head Stand Mixer - Contour Silver
Average Customer Rating:
4.8
Rating breakdown 2,222 reviews
5 Stars
1,983
4 Stars
175
3 Stars
34
2 Stars
15
1 Star
15
98%of customers recommend this product.
(
2,073 out of
2,112)
Customer Reviews for KitchenAid - Artisan Series 5-Quart Tilt-Head Stand Mixer - Contour Silver
Customer Rating
3
Disappointed
on December 13, 2017
Posted by: BirdMom`
from Arkansas
Gender:Female
[This review was collected as part of a promotion.] I used a Kitchen Aid Mixer for 33 years & was very happy with it, but it is about worn out - most speeds don't work anymore. I was excited to buy this new one, since the bowl is bigger & it is supposed to have more power. The first thing I noticed when I took it out of the box is that the silver band on the motor head is installed crooked. (It could be a problem keeping clean.) I DO NOT like the fact that Kitchen Aid no longer puts the spring on the post. When running the mixer, it sounds clunky & I'm concerned about the motor wearing out soon because of so much play in the post & the part that goes up into the mixer head. When kneading dough, it sounds like the mixer is working harder than my old one that I made dough with for 33 years! My grandmother loved her kitchen aid, my mother loves hers & I loved my old one. But, I am disappointed with the new one.
No, I would not recommend this to a friend.
Written by a customer while visiting Kitchen Aid
Customer Rating
5
Amazing!
on June 21, 2021
Posted by: Katmandu
from Midland Texas
I borrowed my friend’s Artisan series 5quart tilt-head Stand mixer, and I had to give it back and I was devistated, so I bought myself 2, one for my house and one for my RV. A red one and a black one.
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Customer Rating
1
Leaking Oil Out of Shaft
on March 6, 2021
Posted by: Retcol
from Boerne, TX
[This review was collected as part of a promotion.] I bought my mixer and in less than I month while using it, oil leaked out of the head and ran down the shaft into my dough.
No, I would not recommend this to a friend.
Response from Kitchen AidBy saurbcl, KASA, April 16, 2021
Dear Retcol,
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Artisan Stand Mixer. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#243128014 used for the review, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. We look forward to your reply. Thank you.
Review Team
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Artisan Stand Mixer. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#243128014 used for the review, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
1
bowl wedged into basin
on April 9, 2021
Posted by: juliegat
from pennsylvania
[This review was collected as part of a promotion.] unfortunately i have been unable to use the kitchenaid stand mixer i received as a gift because the bowl sticks fast to the basin. the first time i used it it wedged to the basin I was able to dislodge it after about 20 minutes of struggling with it. I tried it a second time and it again stuck like cement to the basin again after a 2 minute mixing. The design simply does not work. I would not recommend this product.
No, I would not recommend this to a friend.
Written by a customer while visiting Kitchen Aid
Customer Rating
1
Kitchen Aid had the Best Mixer. Not any more!
on February 5, 2024
Posted by: TOMO65
from New York
[This review was collected as part of a promotion.] I have a 5 Quart Tilt Head that is now 35 years old. My older mixer is "OUTSTANDING"! I use it for everything, especially mixing doughs.
I bought my Son the new 5 quart Artisan for Christmas and was shocked on it's lack of performance. Your new version could not make it through a Pizza Dough without struggling, overheating etc. I returned it for the Pro-600 model which performs better but still "no comparison" to Kitchen Aid's older models. Need to focus more on the Motor and less on the 100 colors!! Sad
I bought my Son the new 5 quart Artisan for Christmas and was shocked on it's lack of performance. Your new version could not make it through a Pizza Dough without struggling, overheating etc. I returned it for the Pro-600 model which performs better but still "no comparison" to Kitchen Aid's older models. Need to focus more on the Motor and less on the 100 colors!! Sad
No, I would not recommend this to a friend.
Written by a customer while visiting Kitchen Aid
Customer Rating
5
Best mixer ever!
on July 9, 2025
Posted by: Yoyo73
from North Carolina
I bought this last year after hearing heat reviews about your product. So glad I did. I have not been disappointed. I love my mixer!
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Customer Rating
1
Garbage Customer Service
on December 23, 2020
Posted by: soyahom
from Sugar Land, TX
The mixer we bought got jerky even after we micro adjusted the bolt. We intended to call the customer service to get support or replacement. But they put you on hold for over 1 hour and simply hang up the phone - multiple times. It is virtually impossible to get through a human being on the customer service.
No, I would not recommend this to a friend.
Response from Kitchen AidBy Consumer Affairs, December 24, 2020
Hi soyahom,
Thank you for providing feedback on your Stand Mixer. We are sorry to learn of your experience with the unit. Please contact KitchenAid directly at 1-800-541-6390 or kitchenaid_receipts_usa(at)kitchenaid(dot)com so we can try to further assist with your current issue.
Thank you for providing feedback on your Stand Mixer. We are sorry to learn of your experience with the unit. Please contact KitchenAid directly at 1-800-541-6390 or kitchenaid_receipts_usa(at)kitchenaid(dot)com so we can try to further assist with your current issue.
Written by a customer while visiting Kitchen Aid
Customer Rating
1
We are a little disappointed.
on May 31, 2025
Posted by: Tony76
[This review was collected as part of a promotion.] The. mixer is fine.The stainless bowl is rusting.Stainless steel isn't supposed to rust.I was a dairy farmer for 40 years and none of my milk equipment ever rusted.It was stainless also.
Response from Kitchen AidBy KA Review Team, June 2, 2025
Dear Tony76 ,
Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid KitchenAid Stand Mixer. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 291336829 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid KitchenAid Stand Mixer. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 291336829 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting Kitchen Aid