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Customer Reviews Collected from otterbox.com |
OtterBox - Commuter Series Case for Apple® iPhone® SE, 5s and 5 - Reflection
Average Customer Rating:
4.2
Rating breakdown 417 reviews
5 Stars
234
4 Stars
101
3 Stars
38
2 Stars
21
1 Star
23
82%of customers recommend this product.
(
344 out of
417)
Customer Reviews for OtterBox - Commuter Series Case for Apple® iPhone® SE, 5s and 5 - Reflection
Customer Rating
3
Disappointed.
on December 27, 2013
Posted by: csnboh
from Ohio
Gender:Female
I am a frequent Otterbox user and when i got this case I was disappointed with it. First of all it gets really dirty very quickly. I have the white silicon piece and it is already very dirty but has not been exposed to much dirt. So if you are going to get this case you might as well go for darker colors. Another complaint would be that when you have the screen protector on it the case makes it peel up, so i just had to take mine off. Another problem with this case is that after i took it off a couple of times i noticed that my lock button is getting loose on my phone and I'm worried that soon it is not going to work. Also, there is no clear cover on the back of this case in the circle to cover the apple which leaves the case feeling incomplete.
Cons: not clean, not complete
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
4
Durable, but quality doesn't last
on July 1, 2014
Posted by: DarlaMae
from Erlanger, KY
Gender:Female
I purchased my otterbox a little over a month ago and within a few hours of using it the white part of my case started to stain. It picked up my makeup from my face and the blue from my jeans. I'm starting to notice that it's wearing down too. I love the look of my otterbox, as well as the fact that it does an amazing job of protecting my phone, but i don't like that the quality of the outside part is so poorly made.
Pros: Durable, slim
Cons: Low quality, clothes and makeup stain white cases
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Love Otterbox, But Not This Case
on August 11, 2015
Posted by: ShannonC
I recently decided to upgrade my Defender case which I've had since October 2014 because the parts of the silicone case started shedding off and falling apart. However, that case has saved my phone from so many near disasters, such as bumps, drops, and teething babies, that I was set on getting another Otterbox. A sales associate sold me on the Commuter case so I bought it in grey with pink silicone. As soon as I got home and opened the case, I had a feeling that the case wasn't going to fit properly because the silicone didn't look like it fit right in the hard case. It buckled in in places. When I tried putting it on my phone, the silicone didn't line up properly with the hard outer shell and there were gaps between the two. It didn't have the sleek look I was hoping for nor the quality that one would expect from Otterbox. I was excited to try another style case but this made me very disappointed, especially because these cases aren't cheap.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, August 15, 2015
Hi Shannon,
Talk about buyer’s remorse – you get home and straight out of the box it doesn’t even fit right! Grrr. We expect far more than that from ourselves and are truly sorry to see that this was your experience with your most recent OtterBox. Let’s get this snugged up for you with a brand-new warranty replacement. Just give our friendly Otters tailors at call at 1-855-688-7269, and we’ll get you outfitted on the double!
Cheers,
OtterBox Customer Service Team
Talk about buyer’s remorse – you get home and straight out of the box it doesn’t even fit right! Grrr. We expect far more than that from ourselves and are truly sorry to see that this was your experience with your most recent OtterBox. Let’s get this snugged up for you with a brand-new warranty replacement. Just give our friendly Otters tailors at call at 1-855-688-7269, and we’ll get you outfitted on the double!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: DrNick
Verified Purchase:Yes
My 13 year old daughter selected this to protect her first phone and she loved the color selection when creating her slip cover/case combination. I like the protection it offers. combined with a Zagg glass screen cover, she can throw her phone in her backpack and I don't have to worry about damaging the phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Perfect case
on November 7, 2015
Posted by: DenisLeblanc
After a long shoping process I bought this commuter case. This case is just perfect. I also added a real glass instead of the thin screen protection included with the commuter.
The result is a rugged case with great look but not too big.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Very Impressed & Pleased!
on April 27, 2016
Posted by: BeagleFriend
I dropped my phone one too many times the other day and ended up breaking my Otterbox. Not only did the Otterbox do exactly what it was supposed to do, and protect my phone from the impact, but Otterbox sent me a new case for a minimal shipping charge!! I have had the phone and the case both for less than 6 months. I am very impressed with Otterbox, and would recommend them to anyone! The case did exactly what it was supposed to do to protect my phone, and Otterbox truly stands behind their products! Not only that, but I received my new case in 3 business days!!! Kudos Otterbox!!!! You rock!!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Very Good Case
on December 17, 2013
Posted by: SandyKinns
from Ohio
Gender:Female
Overall I really like this case and I have been using it about 6 months. It looks good and is comfortable to hold. It's easy to remove which cannot be said for the defenders. Know that you are getting a case designed less protective than the defender and you will be happy with what you are getting. It's not bulky and that is kind of the point.
The material is somewhat cheap (it's plastic and silicone, what do you expect), but the case does what it is expected to. It looks nice and it seems to hold up well. The fit is good. It protects the phone well while not being as big as the defender. I don't trust it like I trusted my old defender, but as long as you are reasonably conscious about what you're doing with your phone I think it is protective enough. Grit and grime could affect your speakers or silence switch if you are not careful about where you carry your phone. The charging port and the headphone jack are covered and that seems to be good enough.
Pros: Durable, looks good, feels good, size & fit
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Not as good as the iphone 4S case
on January 30, 2014
Posted by: vze22jjw
from Philadelphia
Gender:Male
This case builds on the great case I had with iPhone 4S, so I expected a lot. I was disappointed. The case port covers do not stayed closed. The iPhone 5 being much thinner than the iphone 4S this case makes the iphone 4S and iphone 5 the same thickness. You would think that the case would be thinner in this particular comparison. The case back is also an issue where the sides of case near the top in old iPhone 4S case were recessed a bit to allow rubber to cover edge to make the phone more comfortable to hold. This case has thin plastic up to the edge which makes the case seem sharp while holding at times. I requested warranty service for the port covers not closing as this is an essential function to keep dust out as they advertise.
Pros: great color options
Cons: port covers do not stay closed, not comfortable to hold
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com