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Customer Reviews Collected from otterbox.com |
OtterBox - Commuter Series Case for Apple® iPhone® SE, 5s and 5 - Reflection
Average Customer Rating:
4.2
Rating breakdown 417 reviews
5 Stars
234
4 Stars
101
3 Stars
38
2 Stars
21
1 Star
23
82%of customers recommend this product.
(
344 out of
417)
Customer Reviews for OtterBox - Commuter Series Case for Apple® iPhone® SE, 5s and 5 - Reflection
Posted by: tigger9500
from maryland
Gender:Female
Verified Purchase:Yes
I don't have to worry about this case falling off my phone because the plastic outer shell holds it firmly in place. On the other hand I don't like the hard outer shell due to the fact it makes the phone hard to hold without it slipping out of my hand when I go to grab it. It also slides easy on surfaces. I wished they had made it out of rubber or put some kind of rubber surface over the plastic. Over all, it's made nice but I don't care for it
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 20, 2015
Hi Tigger,
Smooth and sleek we were going for, but downright slippery wasn't exactly in the design plans. We're sorry that you seem to be having so much of an issue with this, and we will definitely pass your feedback along to our quality team for future design consideration. In the meantime, you might be interested in our Defender Series as a possible alternative, as it comes with an outer silicone slip cover which would provide more traction in your hands. Here's a link to check it out right here on our website:
http://www.otterbox.com/en-us/iphone-5-5s/defender-series-case/apl2-iphone-5s.html?dwvar_apl2-iphone-5s_color=20#start=1
If you have any questions, feel free to give us a call at 1-855-688-7269, and we'll be happy to help!
Best,
OtterBox Customer Service Team
Smooth and sleek we were going for, but downright slippery wasn't exactly in the design plans. We're sorry that you seem to be having so much of an issue with this, and we will definitely pass your feedback along to our quality team for future design consideration. In the meantime, you might be interested in our Defender Series as a possible alternative, as it comes with an outer silicone slip cover which would provide more traction in your hands. Here's a link to check it out right here on our website:
http://www.otterbox.com/en-us/iphone-5-5s/defender-series-case/apl2-iphone-5s.html?dwvar_apl2-iphone-5s_color=20#start=1
If you have any questions, feel free to give us a call at 1-855-688-7269, and we'll be happy to help!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Critter
from Hastings, MI
Gender:Male
Verified Purchase:Yes
This case makes it easy to get the phone out of my shirt pockets. The Defender series is too large and always seems to 'stick' to whatever pocket I'm trying to take it out of. Commuter series is better suited for me. I've bent over and had it slip out of my pocket a couple of times onto the concrete floor - no damage at all. Would definitely buy again.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
I love otter box, but why change it
on May 2, 2016
Posted by: Emily S
I had an otterbox commuter case on my old phone, but I got an iPhone se and why are the commuter cases change. Why is their a charger port cover? Why would you change it if I wanted more protection I would have gotten an defender.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Not Great
on June 13, 2016
Posted by: Blan
I am on my second commuter case in 3 years and both have broken in the same place (crack at the bottom). I love the look of the case and it has protected my phone, but I expected more durability for the amount I've spent on these cases.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, June 17, 2016
Hi Blan,
We’re sorry that you have had two Commuter cases break on you over three years. Since your iPhone is unscathed we will call it a win. We sincerely hope that you took advantage of our warranty when the Commuter took one for your device and that you didn’t purchase a new case.
If you have any questions or currently have a damaged case please do not hesitate to call our awesome Otters at 1-855-419-7417. We are happy to help!
Cheers,
OtterBox Customer Service Team
We’re sorry that you have had two Commuter cases break on you over three years. Since your iPhone is unscathed we will call it a win. We sincerely hope that you took advantage of our warranty when the Commuter took one for your device and that you didn’t purchase a new case.
If you have any questions or currently have a damaged case please do not hesitate to call our awesome Otters at 1-855-419-7417. We are happy to help!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Catherine77
from Cincinnati, OH
Gender:Female
Verified Purchase:Yes
I love my Otterbox case! I purchased the Commuter series case for my new iPhone 5s a couple of weeks before the iPhone 5s was available to order. I love the option of choosing the colors for the inner silicone layer of the case and the outer hard protective case. I chose pink for the outer hard case and white for the inner silicone layer. The case is very stylish and looks awesome on my beautiful silver iPhone 5s. My boyfriend had the Commuter series Otterbox case for his iPhone 5, and he's dropped his phone a few times, and the phone is still intact. Excellent job, Otterbox, for offering a wonderful product that is very durable and so nice looking. Great job, too, on the follow-up emails after my purchase to make me feel appreciated and get my feedback. After ordering and using your product, I have a lot of confidence in your company. Keep up the good work! :)
Pros: High quality, Durable, stylish
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: HandGuy
Gender:Male
Verified Purchase:Yes
This is the third Otter box phone case I have purchased.
All of them have broken and had to be replaced under warranty. I hate the idea that I have to be a photographer and email wizard to do the warranty claim.
All of them have broken and had to be replaced under warranty. I hate the idea that I have to be a photographer and email wizard to do the warranty claim.
My screen protector lasted 3 months, they did not replace it!
Cons: Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
5
World's Toughest Case and Excellent Cust. Support
on November 17, 2013
Posted by: FeedBackKing
Gender:Male
OtterBox should be awarded the title for America’s Greatest and Most Honest Company.
My family and I have been using OtterBox cases for our androids, iPhones, and iPads for many many, many years. OtterBox is the greatest case which holds up to anything . OtterBox has never ever failed me. We have dropped our phones and even my iPad multiple times with absolutely NO damage to the devices.
My family and I have been using OtterBox cases for our androids, iPhones, and iPads for many many, many years. OtterBox is the greatest case which holds up to anything . OtterBox has never ever failed me. We have dropped our phones and even my iPad multiple times with absolutely NO damage to the devices.
OtterBox is the most honest company on planet earth. I had a minor issue with my iPhone 5 case.
I called OtterBox and within minutes I was able to speak to a US-based, English-speaking customer service representative. The representative was extremely polite and professional. He solved my problems immediately. OtterBox shipped me a new iPhone 5 case right away. OtterBox staff is very well trained and gives its customers top priority.
Where in this this world would you find a company that provides such extremely high level of customer support right from their offices in Colorado, United States of America?
If you buy any other case, you will never be able to call the manufacturer. Even if you do get lucky enough to get in touch with the manufacturer, you will never be able to speak to a live person. Even if you are able to speak to a live person, he/she will NEVER help you.
I called OtterBox and within minutes I was able to speak to a US-based, English-speaking customer service representative. The representative was extremely polite and professional. He solved my problems immediately. OtterBox shipped me a new iPhone 5 case right away. OtterBox staff is very well trained and gives its customers top priority.
Where in this this world would you find a company that provides such extremely high level of customer support right from their offices in Colorado, United States of America?
If you buy any other case, you will never be able to call the manufacturer. Even if you do get lucky enough to get in touch with the manufacturer, you will never be able to speak to a live person. Even if you are able to speak to a live person, he/she will NEVER help you.
I love OtterBox. Keep up the great work OtterBox.
Long live OtterBox. God Bless OtterBox and its staff.
What a great company!
Long live OtterBox. God Bless OtterBox and its staff.
What a great company!
Pros: High quality, Durable
Cons: none
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Elvis
Verified Purchase:Yes
Overall a very good product. Only downside I have seen so far: The thin run of plastic along the bottom front of the phone ripped fairly easily. This also happened to a friend's case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com