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Customer Reviews Collected from otterbox.com |
OtterBox - Commuter Series Case for Apple® iPhone® 5, 5s and SE (1st generation) - Black
Average Customer Rating:
4.1
Rating breakdown 822 reviews
5 Stars
448
4 Stars
188
3 Stars
90
2 Stars
50
1 Star
46
81%of customers recommend this product.
(
656 out of
812)
Customer Reviews for OtterBox - Commuter Series Case for Apple® iPhone® 5, 5s and SE (1st generation) - Black
Posted by: DesertRose
Verified Purchase:Yes
I bought this thinking I was purchasing a protective set, the slip cover is a pretty pink and has a great feel. Definitely not worth the money I spent on it. Now if a matching hard shell was included it would have been a fantastic buy; which is exactly what I thought I was going to receive. I was wrong. This slipcover would be excellent and beautiful with a hard shell to protect the phone; without the hard shell it is useless to me.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , April 1, 2020
Hi there!
We're sorry to hear about any frustration with your recent Commuter Series purchase. While we still have some inventory of those slipcovers for this device available, we no longer have those hard shells in stock. These slipcovers are intended to be purchased by those who already have a Commuter Series case and want to have an additional piece. We'll be sure to get your feedback passed up the ladder. Feel free to reach out to our Customer Service Team through the link below to get help with a return.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about any frustration with your recent Commuter Series purchase. While we still have some inventory of those slipcovers for this device available, we no longer have those hard shells in stock. These slipcovers are intended to be purchased by those who already have a Commuter Series case and want to have an additional piece. We'll be sure to get your feedback passed up the ladder. Feel free to reach out to our Customer Service Team through the link below to get help with a return.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
white and pink communter case
on January 24, 2013
Posted by: kbj26
Gender:Female
I recently bought this case because I really liked my defender case for my IPhone 4. After I bought my IPhone 5 there was no other case besides and Otter Box that I wanted to protect my new phone. I bought the pink and white case because I purchased the white phone and thought this case would look nice. The case does look nice however the white part of the case has gotten dirty within 2 weeks of purchase the case. Nothing is getting the case clean. I am really disappointed with the case because you are unable to keep it clean. For $35 you would like the material of the case would not turn colors or at lease you would be able to clean it. I would not recommend this color of case to anyone. My cousin has the same case and is having the same problem. I wish I could return this case but I don't think i dirty case is returnable.
Pros: High quality, Durable
Cons: unable to clean the white case
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
5
Commuter Series iPhone 5
on September 24, 2012
Posted by: Chagito
from San Francisco, CA
Gender:Male
Wow! was my first reaction to this case, I have been a proud owner of iPhones since the 1st generation, I started buying OtterBox products from the 3G version forward and have been INSANELY satisfied since then. This case is NO exception it is made WELL but not only that it is Made in the USA!(I love supporting USA made products) it is build to fit like a glove.
JUST BUY IT! AND YOU'LL SEE!!!
I'm sooo happy I pre-ordered back on 9/11/12 ;)
Pros: High quality, made in the usa
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Ugh
on November 21, 2012
Posted by: chiguy
from CT
Gender:Male
I love otterbox and have used one of their products on several of my phones. I have recommended them to many friends, and we even have a small army of otterbox protected phones in my office. So of course I could not wait to get an otterbox for my iPhone 5. I wanted the reflex case but could not wait so I purchased the commuter series.
The moment I opened the package I senses all was not right. The fit was off.... I have had a commuter case before so I know how they fit before and this wasn't even close. Lose rubber, tough on/off button on top. I figured ok its Otterbox and I had super high expectations, but I'll use it for a while.
After a month I can say that it is still a sloppy mess. Its not the tight package I have been used to. Alot of dirt and dust gets into the case and ports. I have taken the case off an reapplied just to make sure that I wasn't just botching the job.
Knowing this now and reading other reviews I feel like I am not harshly complaining. Hopefully Otterbox is reading these and correcting the issues and the new iPhone 5 cases going forward are much improved. I will buy from them again, but I may wait until the product is out for a bit.
Pros: good protection
Cons: Low quality
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
4
iPhone 5 Case Review
on September 24, 2012
Posted by: AliZ
Otterbox makes excellent cases. I have had one on my iPad and my iPhone 4. I preordered this one for my iPhone 5 and just put it on my phone. It is exactly as described. I read another review that said it does not fit, really??? I can say for a FACT that the case fits and goes on exactly like my iPhone 4 did. The only difference is the port covers on the bottom and thats because the iPhone 5 is obviously a redesigned phone. And that is really my only complaint, which is the port covers are not exactly flush with the case, they stick out a bit. Overall, its a great looking case, offers excellent protection, and is not too bulky.
Pros: High quality, Durable
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Uncharacteristic of Otterbox
on October 1, 2012
Posted by: cardinalryan
I'll start by saying that I'm a huge Otterbox fan, but the commuter for iPhone 5 is simply a poor product.
The Silicone piece that goes around the phone is not a good fit, it bunches up at the bottom of the phone and the case itself is way too thick.
I've had otterboxes for all of my iPhones and this is, easily, the worst one ever made.
I can't recommend this at all...steer clear of this case or you will be disappointed.
Cons: Low quality, doesn't fit well, rushed product, unnecessary bulk
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
2
Protective but Dirty
on April 25, 2013
Posted by: Elise24
I bought this case in Pink and White, loving the look as well as the protection. However, only a few weeks in I noticed the white layer beginning to look dirty. No amount of cleaning could remove the stains, and they've just gotten worse to the point where it's embarrassing. The white layer is also frayed and torn where it is exposed, especially over the power button.
I have also noticed several marks on my screen, but I am hoping they are only on the screen protector and not the screen itself. Overall the case has done its job protecting my phone.
I have not even had this case for six months and I am looking for a new one that will be of higher quality. I am not hard on my phone; I would like to think I take good care of it, though it does get a lot of use. I would think that for this price, Otterbox would have made a more durable phone case - and one that is able to be cleaned!
I paid a lot for this case but it is so dirty and worn that I will gladly get rid of it.
I have also noticed several marks on my screen, but I am hoping they are only on the screen protector and not the screen itself. Overall the case has done its job protecting my phone.
I have not even had this case for six months and I am looking for a new one that will be of higher quality. I am not hard on my phone; I would like to think I take good care of it, though it does get a lot of use. I would think that for this price, Otterbox would have made a more durable phone case - and one that is able to be cleaned!
I paid a lot for this case but it is so dirty and worn that I will gladly get rid of it.
Pros: protective
Cons: Low quality, Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
1
not the usual quality of an Otterbox
on August 1, 2013
Posted by: KMarO
Our family has always used Otterbox over the years for all of our iPads and iPhones. Currently, we have 2 Otterbox Defenders (iphone 5) and an Otterbox Commuter (different iphone 5) that are wonderful. We ordered a "Build Your Own" expecting the quality to be similar to that of the regular Commuter. It is not. I ordered the white silicone with an aqua plastic cover.
Plastic Outer Cover - Although the phone was not dropped, the outer shell cracked within a few days. In comparing it to my other Otterbox Commuter, the plastic does not seem to be as thick and feels more brittle.
Silicone Sleeve - Although it still works as designed, the silicone sleeve has turned from white to gray over the course of 30 days. I have tried taking the sleeve off and cleaning it, but the color will not go back to white. The colors on the website are beautiful, but I do not recommend buying this item.
Cons: Low quality, Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com