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Customer Reviews Collected from otterbox.com |
OtterBox - Commuter Series Case for Apple® iPhone® 5, 5s and SE (1st generation) - Black
Average Customer Rating:
4.1
Rating breakdown 822 reviews
5 Stars
448
4 Stars
188
3 Stars
90
2 Stars
50
1 Star
46
81%of customers recommend this product.
(
656 out of
812)
Customer Reviews for OtterBox - Commuter Series Case for Apple® iPhone® 5, 5s and SE (1st generation) - Black
Customer Rating
4
Durable, but quality doesn't last
on July 1, 2014
Posted by: DarlaMae
from Erlanger, KY
Gender:Female
I purchased my otterbox a little over a month ago and within a few hours of using it the white part of my case started to stain. It picked up my makeup from my face and the blue from my jeans. I'm starting to notice that it's wearing down too. I love the look of my otterbox, as well as the fact that it does an amazing job of protecting my phone, but i don't like that the quality of the outside part is so poorly made.
Pros: Durable, slim
Cons: Low quality, clothes and makeup stain white cases
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Love Otterbox, But Not This Case
on August 11, 2015
Posted by: ShannonC
I recently decided to upgrade my Defender case which I've had since October 2014 because the parts of the silicone case started shedding off and falling apart. However, that case has saved my phone from so many near disasters, such as bumps, drops, and teething babies, that I was set on getting another Otterbox. A sales associate sold me on the Commuter case so I bought it in grey with pink silicone. As soon as I got home and opened the case, I had a feeling that the case wasn't going to fit properly because the silicone didn't look like it fit right in the hard case. It buckled in in places. When I tried putting it on my phone, the silicone didn't line up properly with the hard outer shell and there were gaps between the two. It didn't have the sleek look I was hoping for nor the quality that one would expect from Otterbox. I was excited to try another style case but this made me very disappointed, especially because these cases aren't cheap.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, August 15, 2015
Hi Shannon,
Talk about buyer’s remorse – you get home and straight out of the box it doesn’t even fit right! Grrr. We expect far more than that from ourselves and are truly sorry to see that this was your experience with your most recent OtterBox. Let’s get this snugged up for you with a brand-new warranty replacement. Just give our friendly Otters tailors at call at 1-855-688-7269, and we’ll get you outfitted on the double!
Cheers,
OtterBox Customer Service Team
Talk about buyer’s remorse – you get home and straight out of the box it doesn’t even fit right! Grrr. We expect far more than that from ourselves and are truly sorry to see that this was your experience with your most recent OtterBox. Let’s get this snugged up for you with a brand-new warranty replacement. Just give our friendly Otters tailors at call at 1-855-688-7269, and we’ll get you outfitted on the double!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: DrNick
Verified Purchase:Yes
My 13 year old daughter selected this to protect her first phone and she loved the color selection when creating her slip cover/case combination. I like the protection it offers. combined with a Zagg glass screen cover, she can throw her phone in her backpack and I don't have to worry about damaging the phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Perfect case
on November 7, 2015
Posted by: DenisLeblanc
After a long shoping process I bought this commuter case. This case is just perfect. I also added a real glass instead of the thin screen protection included with the commuter.
The result is a rugged case with great look but not too big.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Very Impressed & Pleased!
on April 27, 2016
Posted by: BeagleFriend
I dropped my phone one too many times the other day and ended up breaking my Otterbox. Not only did the Otterbox do exactly what it was supposed to do, and protect my phone from the impact, but Otterbox sent me a new case for a minimal shipping charge!! I have had the phone and the case both for less than 6 months. I am very impressed with Otterbox, and would recommend them to anyone! The case did exactly what it was supposed to do to protect my phone, and Otterbox truly stands behind their products! Not only that, but I received my new case in 3 business days!!! Kudos Otterbox!!!! You rock!!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Rj2305
Verified Purchase:Yes
the commuter case is thin and attractive, it protects excellently without adding bulk to my phone. I have gotten multiple compliments on this case as well, more so than fancy decorative designer styled cases. I really love my otter box commuter.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Excellent!
on September 27, 2012
Posted by: Scoob
from Jackson, MS
Gender:Female
I received my Otterbox commuter series mineral blue case this afternoon. It is very easy to install and you can tell by the quality of the materials that they are durable. The case fits the phone very well. All buttons work well with the case on and this includes the power button. The signal strength is the same as when the case is off. The case does add a little bulk to the phone BUT I've been carrying mine around "caseless" waiting for the Otterbox to arrive. I really do not mind since I've been afraid that the phone is so thin it would drop out of my hand and get damaged. I will certainly take the Otterbox protection. With the case on, it is about the size of the IPhone 4 and it feels good in your hand.
Pros: High quality, Durable
Cons: none
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4
on October 5, 2012
Posted by: Manka07
from Atlanta, GA
Gender:Female
Overall very stylish and easy to use. I chose the Commuter case over the defender for the ease of getting it in and out of my pocket. It had a smooth and durable outer shell that makes it really easy to do that. Overall I am satisfied with my purchase.
The only cons, which aren't very significant are the top lock button is more difficult to push. It's not bad it's just harder than previous otterbox cases. Also the screen protector that came with the case I'm not particularly thrilled with. I will most likely be upgrading that.
Otherwise this is a beautiful and fantastic case. I ordered the Aqua blue color and it is great. The charger and headphone cover fits perfectly with no issues. I'm very pleased with this product.
Pros: High quality, Durable, aqua blue beautiful, fits great, great price
Cons: lock button hard to press, screen protector
I would recommend this to a friend!
Written by a customer while visiting otterbox.com