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Customer Reviews Collected from otterbox.com |
OtterBox - Commuter Series Case for Apple® iPhone® 5, 5s and SE (1st generation) - Black
Average Customer Rating:
4.1
Rating breakdown 822 reviews
5 Stars
448
4 Stars
188
3 Stars
90
2 Stars
50
1 Star
46
81%of customers recommend this product.
(
656 out of
812)
Customer Reviews for OtterBox - Commuter Series Case for Apple® iPhone® 5, 5s and SE (1st generation) - Black
Posted by: Rachel
Verified Purchase:Yes
I just received this and it is too big for my phone.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, April 20, 2017
Hi Rachel,
We are sorry for any confusion with your OtterBox purchase. It looks like only the outer plastic shell part of the Commuter case was ordered. This would explain the poor fit, it also requires the inner silicone slipcover to complete the case.
Below is a link that will take you to the Commuter slipcovers we have available that will make your Commuter whole and provide the protection your iPhone deserves.
http://www.otterbox.com/en-us/iphone-5-5s-se/commuter-series-slipcover/apl4-iphone-5-silicone.html#start=4
Of course, if you have any questions, please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
We are sorry for any confusion with your OtterBox purchase. It looks like only the outer plastic shell part of the Commuter case was ordered. This would explain the poor fit, it also requires the inner silicone slipcover to complete the case.
Below is a link that will take you to the Commuter slipcovers we have available that will make your Commuter whole and provide the protection your iPhone deserves.
http://www.otterbox.com/en-us/iphone-5-5s-se/commuter-series-slipcover/apl4-iphone-5-silicone.html#start=4
Of course, if you have any questions, please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4
Good case, but doesn't offer as much as LifeProof
on October 12, 2012
Posted by: Illini2
I received my OtterBox case today and it seems to be a good case, the quality is very good and fit as well. The power button cover makes it very difficult to push down on it, which is not good at all. The bulkness of the case somewhat bothers me, but that comes with any good case you would buy. I'm not sure if this case is going to stand a chance against the new IPhone 5 LifeProof case coming out.
Pros: High quality, Durable
Cons: button use, charger cover
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
5s Cover
on March 4, 2017
Posted by: Brenda
I bought this cover a couple of years ago and it has broken across the top.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, March 6, 2017
Hi Brenda,
We are sorry to see that this Commuter case cracked. We understand why this is disappointing but all is not lost. Thankfully we can easily replace your damaged case through our warranty.
Simply give our friendly Otters a call at 1-855-688-7269, and we will gladly get a warranty replacement lined up in practically no time at all!
Sincerely,
OtterBox Customer Service Team
We are sorry to see that this Commuter case cracked. We understand why this is disappointing but all is not lost. Thankfully we can easily replace your damaged case through our warranty.
Simply give our friendly Otters a call at 1-855-688-7269, and we will gladly get a warranty replacement lined up in practically no time at all!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5
GREAT CASE! Just don't choose white...
on November 28, 2014
Posted by: Cat11
I've had this case on my phone for about a year now and it has saved me from several drops (pavement, tile floor, down the stairs, you name it). The case barely shows any damage and my phone looks new still, however, DO NOT get the white rubber! Dirt attaches to it like crazy and if you try to wash it, the rubber just peels away. Also, you should take the case off every few weeks and fully clean it out- some dirt does get in between the cracks, but that's hard to prevent. Overall it's been an awesome purchase and worth the money!
Pros: High quality, Durable
Cons: white rubber looks dirty
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Frankie1995
from New Jersey
Gender:Female
Verified Purchase:Yes
My daughter had an otter box for her phone but the outer cover broke after a couple of months (and falls). So I bought this as a replacement for the broken one and was happy that I could save money by only buying the outer part. The inner shell was still in good condition and I did not want to waste it.
Outer shell fits perfectly, and has already survived a couple of drops. Glad, that my daughters phone is well protected.
Outer shell fits perfectly, and has already survived a couple of drops. Glad, that my daughters phone is well protected.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anne
Verified Purchase:Yes
I have used it yet because in bought the wrong otter box without the plastic screen covered .
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: Beach Girl
Verified Purchase:Yes
I have purchased a couple of these phone coves and Otterbox should make couple of design changes. I love the soft silicone but around the bottom where all the ports are should be some type of hard material because the cover doesn't want to stay snapped in place. Otherwise I could have given 5 stars.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, May 8, 2017
Hi Beach Girl,
Thanks for your feedback! We’re sorry that the slipcover on your Commuter case is not always staying in place near the bottom. This is understandably disappointing and we certainly want to help.
Please keep in mind that we can easily replace a damaged case through our warranty. If you ever need any assistance with an OtterBox product please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to assist!
Best,
OtterBox Customer Service Team
Thanks for your feedback! We’re sorry that the slipcover on your Commuter case is not always staying in place near the bottom. This is understandably disappointing and we certainly want to help.
Please keep in mind that we can easily replace a damaged case through our warranty. If you ever need any assistance with an OtterBox product please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to assist!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
I would go with the Defender Series case
on October 6, 2012
Posted by: iPhone5FAN
from Charlotte, NC
Gender:Female
I purchased this case thinking it would give my phone proper protection. I ended up getting the Defender series case to replace this one. There is no screen protector and the case itself does not feel very durable should you drop your phone. Don't waist your money.
Cons: Low quality, Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com