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Customer Reviews Collected from otterbox.com |
OtterBox - Commuter Series Case for Apple® iPhone® 5, 5s and SE (1st generation) - Black
Average Customer Rating:
4.1
Rating breakdown 822 reviews
5 Stars
448
4 Stars
188
3 Stars
90
2 Stars
50
1 Star
46
81%of customers recommend this product.
(
656 out of
812)
Customer Reviews for OtterBox - Commuter Series Case for Apple® iPhone® 5, 5s and SE (1st generation) - Black
Posted by: sonyak
Verified Purchase:Yes
my son loved it...he picked the colors...was easy to assemble as well
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: AshleyC
Verified Purchase:Yes
Great protection for your phone and unlike Lifeproof, doesn't mess with reception!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Puddie
Gender:Female
Verified Purchase:Yes
great colors and would tell a friend to buy one. my husband even love his. thank you
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
I've had to replace it twice
on June 20, 2016
Posted by: Kelly P
This particular style keeps cracking in the same place. I have had to replace the outer layer twice and the third one has now cracked. I like the style but I can't keep replacing it!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, June 23, 2016
Hi Kelly,
We’re sorry that you are having a bit of bad luck with the Commuter case. We want to assure you that this is not typical and we absolutely want to get this resolved. Please give us a call at 1-855-419-7417, and we will be more than happy to help out in any way that we can.
Sincerely,
OtterBox Customer Service Team
We’re sorry that you are having a bit of bad luck with the Commuter case. We want to assure you that this is not typical and we absolutely want to get this resolved. Please give us a call at 1-855-419-7417, and we will be more than happy to help out in any way that we can.
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: JayB
Verified Purchase:Yes
Case works as expected. Purchased for a female. Ladies like cases that provide protection without being bulky.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jane
Verified Purchase:Yes
I bought my otter box a few weeks ago. So far it's been an excellent product but I haven't dropped my phone yet.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Case: yes, Clip: NO
on January 28, 2017
Posted by: Travler69
I am very happy with my Otter Box case [I'm not sure of the model]; it gives my cell phone the protection and handleability I need and want as well as being easily accessible when I reach for it. But I had used it less than two months when the clip broke off while it was just hanging on my belt and my phone went crashing to the tile floor. The case protected my phone perfectly, but I now have to carry my phone in my pocket, which is a pain. I have searched every Internet site [including yours] and local store imaginable but cannot find just a belt clip. I would buy another Otter Box except that I'm afraid the same thing will happen with the clip. Also, the screen has become very dirty, probably because I've had to carry the phone in my pocket. But I can live with that because the screen is back lighted, it's the clip problem that forces me to give it only one star & to say I would not recommend this product to anyone else.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , January 30, 2017
Hi Travler,
We are sorry that the belt clip did not make it far into the adventure. We completely understand why this is disappointing and we absolutely want to get things back on track! Thankfully we can typical replace broken products through our warranty. Simply give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to assist in any way that we can!
Sincerely,
OtterBox Customer Service Team
We are sorry that the belt clip did not make it far into the adventure. We completely understand why this is disappointing and we absolutely want to get things back on track! Thankfully we can typical replace broken products through our warranty. Simply give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to assist in any way that we can!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Eh
on March 31, 2017
Posted by: Sonali
The pink outer shell case is not accurately represented by the picture. The actual case is a more brighter,lighter shade of pink. The case is what I expected but the color combination is not therefore I am not pleased but can settle
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , April 3, 2017
Hi Sonali,
We are sorry that the color of this Commuter case is not exactly the shade of pink that you had in mind. We understand why this would be disappointing.
Unfortunately, even though we do our best to put up an accurate representation of the color and style of the case, sometimes things can get lost in translation, so to speak, due to different monitors, etc.
If you ever have any OtterBox questions please don’t hesitate to reach out to our friendly Otters at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
We are sorry that the color of this Commuter case is not exactly the shade of pink that you had in mind. We understand why this would be disappointing.
Unfortunately, even though we do our best to put up an accurate representation of the color and style of the case, sometimes things can get lost in translation, so to speak, due to different monitors, etc.
If you ever have any OtterBox questions please don’t hesitate to reach out to our friendly Otters at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com