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Customer Reviews Collected from otterbox.com |
OtterBox - Commuter Series Case for Apple® iPhone® 5, 5s and SE (1st generation) - Black
Average Customer Rating:
4.1
Rating breakdown 822 reviews
5 Stars
448
4 Stars
188
3 Stars
90
2 Stars
50
1 Star
46
81%of customers recommend this product.
(
656 out of
812)
Customer Reviews for OtterBox - Commuter Series Case for Apple® iPhone® 5, 5s and SE (1st generation) - Black
Posted by: GlenRock
Verified Purchase:Yes
Very difficult to use the on/off button. Very frustrating since hard to turn screen off, I just let iPhone auto turn off screen. Had to do complete shutdown and had to press very hard and many time for button to work. Yes, it is the case that is causing this issue.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, June 5, 2017
Hi Glen,
We are sorry that the power button on this Commuter case is being stubborn. We completely understand why this would be frustrating and we absolutely want to help with this unusual dilemma.
When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to assist in any way that we can. If needed, we can easily get a warranty replacement arranged!
Sincerely,
OtterBox Customer Service Team
We are sorry that the power button on this Commuter case is being stubborn. We completely understand why this would be frustrating and we absolutely want to help with this unusual dilemma.
When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to assist in any way that we can. If needed, we can easily get a warranty replacement arranged!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Lucava
Verified Purchase:Yes
It is thinner and smaller than the defender. I ordered by mistake. If it had a built in screen protector like the defender it would be so much better. Not sure I trust it 100%.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: Lori
Verified Purchase:Yes
This claims that it's made for an iPhone 5. Well, that's incredible to me because it doesn't even fit my phone. The outer hard shell does not fit around the inner rubber one. Even if it did, the space isn't wide enough for me to be able to use my aux cord in the car. Terrible product.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, August 16, 2017
Hi Lori,
We are sorry that this Commuter case is not fitting your iPhone 5 as well as it should. This is odd as our cases are designed to fit their device seamlessly.
If you still have this case, we absolutely want to get more details so that we can get to the bottom of this unfortunate issue as soon as possible. Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to assist in any way that we can!
Sincerely,
OtterBox Customer Service Team
We are sorry that this Commuter case is not fitting your iPhone 5 as well as it should. This is odd as our cases are designed to fit their device seamlessly.
If you still have this case, we absolutely want to get more details so that we can get to the bottom of this unfortunate issue as soon as possible. Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to assist in any way that we can!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Notting Hillberry
Verified Purchase:Yes
Does job excellently but is very ugly and unpleasant/harsh in the hand.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 5, 2017
Hey Notting Hillberry!
It's good to hear that you see our Commuter case as a "spartan" in a world of gladiator cases! Our cases are tough and always ready to battle, but similar to gladiators, this can mean a bulkier style. If you're finding this design unpleasant, we would recommend actually switching to our Symmetry case, which offers exceptional protection in a much slimmer fashion. Please don't hesitate to check out all the fun colors for the Symmetry case by following the link below, and call our sleek Otters at 1-855-688-7269 with any questions!
http://www.otterbox.com/en-us/iphone-5-5s-se/symmetry-series-case/apl28-iph5.html#start=1
Cheers,
OtterBox Customer Service Team
It's good to hear that you see our Commuter case as a "spartan" in a world of gladiator cases! Our cases are tough and always ready to battle, but similar to gladiators, this can mean a bulkier style. If you're finding this design unpleasant, we would recommend actually switching to our Symmetry case, which offers exceptional protection in a much slimmer fashion. Please don't hesitate to check out all the fun colors for the Symmetry case by following the link below, and call our sleek Otters at 1-855-688-7269 with any questions!
http://www.otterbox.com/en-us/iphone-5-5s-se/symmetry-series-case/apl28-iph5.html#start=1
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Jenn
Verified Purchase:Yes
I was excited to be able to pick and "build your own" case from a variety of color choices. Unfortunately, I feel like the color of my "bubblegum" shell was way off from the photo I saw online. The photo almost looked like a sort of dusty purple. I went by that more than the name of the color. It is definitely bubblegum pink.
This was disappointing because I originally purchased the defender case, and didn't feel it was accurate, either. I returned it because I didn't realize it had a plastic piece over the screen that was built into the case. So after returning one, I just kept the second, despite my disappointment in the color. More accurate photos would have been helpful in both cases.
This was disappointing because I originally purchased the defender case, and didn't feel it was accurate, either. I returned it because I didn't realize it had a plastic piece over the screen that was built into the case. So after returning one, I just kept the second, despite my disappointment in the color. More accurate photos would have been helpful in both cases.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, October 23, 2017
Hi again, Jenn!
We're so sorry to see that the Symmetry case was not quite what you had in mind! Although we do our best to display the most accurate representation of our cases on our website, sometimes things can get lost in translation, so to speak, due to different monitors, etc. Please always feel welcome to call our friendly Otters at 1-855-688-7269, and we'll be glad to help out!
Warmly,
OtterBox Customer Service Team
We're so sorry to see that the Symmetry case was not quite what you had in mind! Although we do our best to display the most accurate representation of our cases on our website, sometimes things can get lost in translation, so to speak, due to different monitors, etc. Please always feel welcome to call our friendly Otters at 1-855-688-7269, and we'll be glad to help out!
Warmly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: RMJP
Verified Purchase:Yes
When I was on the website it showed pink hard shell and light green for the rubber piece
When I received the case it was pink and pink
When I received the case it was pink and pink
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, November 1, 2017
Hey RMJP!
We apologize that the Commuter did not end up being the color you expected. Our records show that you ordered the case in the "Bubblegum Way" color scheme, which is pink on pink, but we're sorry about any miscommunication. If you purchased the case from the website within the last thirty days, our friendly Otters will be willing to help process a return and find the style that you desire! Just ring them up at 1-855-688-7269, and they'll straighten this out in no time!
Best,
OtterBox Customer Service Team
We apologize that the Commuter did not end up being the color you expected. Our records show that you ordered the case in the "Bubblegum Way" color scheme, which is pink on pink, but we're sorry about any miscommunication. If you purchased the case from the website within the last thirty days, our friendly Otters will be willing to help process a return and find the style that you desire! Just ring them up at 1-855-688-7269, and they'll straighten this out in no time!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Lil Will
Verified Purchase:Yes
OtterBox is the best way to go for ultimate protection for your mobile devices.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: who me
Verified Purchase:Yes
it's black, it's black, it's black, it's black, it's black, it's black.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 5, 2018
Hey there,
It sounds like you might not be loving the color of your Commuter series slipcover! We would love to grab a few more details, so please feel free to call our wonderful Otters at 1-855-688-7269. They'll be delighted to help you find the case of your dreams!
Sincerely,
OtterBox Customer Service Team
It sounds like you might not be loving the color of your Commuter series slipcover! We would love to grab a few more details, so please feel free to call our wonderful Otters at 1-855-688-7269. They'll be delighted to help you find the case of your dreams!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com