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Customer Reviews Collected from otterbox.com |
OtterBox - Commuter Series Case for Apple® iPhone® 5, 5s and SE (1st generation) - Black
Average Customer Rating:
4.1
Rating breakdown 822 reviews
5 Stars
448
4 Stars
188
3 Stars
90
2 Stars
50
1 Star
46
81%of customers recommend this product.
(
656 out of
812)
Customer Reviews for OtterBox - Commuter Series Case for Apple® iPhone® 5, 5s and SE (1st generation) - Black
Posted by: Misskit
Verified Purchase:Yes
Excellent, quality product. I have several colors and love mixing and matching for a different look. I feel that my phone is well protected in this case. Definitely recommend and I will continue to use otter box products.
Pros: High quality, Durable, stylish
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: MSU1973
from MI
Gender:Female
Verified Purchase:Yes
I feel like my iphone is very well protected with this cover.
Besides my own, I bought one for 2 family members and recommended it to several friends.
Besides my own, I bought one for 2 family members and recommended it to several friends.
The bottom of my plastic case cracked and Otterbox replaced it within a week.
Pros: High quality, Durable, good color selections, product guarantee
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Tricky
from Toronto, Ontario
Gender:Male
Verified Purchase:Yes
I've been using the Otter Box for the past year and I've been very happy with the product. I drop my phone a lot and without the case I'm sure I would have been paying some costly repairs to my phone. I wish the design could be a bit more sleek because the case does double the width of the phone, making it bulkier and it takes away from the slim design of the iphone5.
What really impressed me ALOT was their quick and immediate response to their warranty. I did have an issue with the outer plastic of the case. I went to the Otter Box website and followed their instructions on how to replace the outer shell with the warranty. Very easy steps to follow and they responded immediately with no questions or hassles. Within a week I had a new case. My only mistake was that I assumed they would replace the entire case. Because the rubber case did break and the screen protector has a big scratch on it. I assumed by submitting the warranty on the hard case all three pieces would have been replaced.
It may sound like the case is falling apart but it has saved my phone from some serious damage. And with the warranty Otter Box has in placed you really can't go wrong with this product.
What really impressed me ALOT was their quick and immediate response to their warranty. I did have an issue with the outer plastic of the case. I went to the Otter Box website and followed their instructions on how to replace the outer shell with the warranty. Very easy steps to follow and they responded immediately with no questions or hassles. Within a week I had a new case. My only mistake was that I assumed they would replace the entire case. Because the rubber case did break and the screen protector has a big scratch on it. I assumed by submitting the warranty on the hard case all three pieces would have been replaced.
It may sound like the case is falling apart but it has saved my phone from some serious damage. And with the warranty Otter Box has in placed you really can't go wrong with this product.
Pros: High quality, Durable, awesome warranty
Cons: bulky design
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Suela0213
Verified Purchase:Yes
I love my case . the only problem I have with it the the bottom portion will not connect with the plastic. If there was a little more room I would love the case 110%
Pros: High quality
Cons: no room for adaptors
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Dvsanfor2
Gender:Male
Verified Purchase:Yes
Good product, I would recommend to my friends.
But for the money, this is expensive, it's 20% of the cost of the phone it is protecting, the finish of the plastic outer case is not good. The first one I received had a sharp edge on the top that rested against your ear when using the phone. I warrantied that and they sent a new on. Fortunately the edge by my ear is no longer sharp but the bottom edge and both left and right edges are sharp.
These current sharp edges no long affect the usability of the case but I expect perfection for this price.
I work for a tier on supplier in the automotive industry and we would not be allowed to deliver plastic products with fit and finish quality like this.
But for the money, this is expensive, it's 20% of the cost of the phone it is protecting, the finish of the plastic outer case is not good. The first one I received had a sharp edge on the top that rested against your ear when using the phone. I warrantied that and they sent a new on. Fortunately the edge by my ear is no longer sharp but the bottom edge and both left and right edges are sharp.
These current sharp edges no long affect the usability of the case but I expect perfection for this price.
I work for a tier on supplier in the automotive industry and we would not be allowed to deliver plastic products with fit and finish quality like this.
Pros: Durable
Cons: poor finish
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: gmay
Gender:Male
Verified Purchase:Yes
Love the products Customer service is the best i've encountered really got their act together.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4
on September 26, 2013
Posted by: TnyLbeR
from Toronto, ON
Gender:Female
Great product, love the style, can be very durable and best way to protect your phone!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Golftime
from Alberta
Gender:Male
Verified Purchase:Yes
Excellent product it does exactly what it says. It protects your phone. I've accidentally dropped my phone a few times with absolutely no issues.
Pros: High quality, Durable
I would recommend this to a friend!
Written by a customer while visiting otterbox.com