otterbox.com Customer Reviews Collected from otterbox.com
OtterBox - Commuter Series Case for Apple® iPhone® 5, 5s and SE (1st generation) - Black
Average Customer Rating:
4.1 out of 5
4.1
Open Ratings Snapshot
Rating breakdown 822 reviews
5 Stars
448
4 Stars
188
3 Stars
90
2 Stars
50
1 Star
46
81%of customers recommend this product. 
(
656 out of 812
)
Customer Reviews for OtterBox - Commuter Series Case for Apple® iPhone® 5, 5s and SE (1st generation) - Black
Customer Rating
3 out of 5
3
Changed phones
on January 26, 2016
Posted by: M240
from Ga
Gender:Male
Verified Purchase:Yes
Had a iPhone 4 wanted same type case as I had since I loved it. Got a 5S an thought I was getting same case. It is a two part case and appears identical to the one I had on the 4. However the new case is harder and the top on/off button is really hard to depress.
Overall like OtterBox products
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, January 28, 2016
Hi M240,

Thanks so much for being such a great Otter friend and fan through the years and devices! We truly appreciate your support, and although everything seems to be holding steady at this point, if you ever have any questions or comments, please don't hesitate to give us a call at 1-855-688-7269, and we'll always be happy to help!

Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Great case
on July 19, 2016
Posted by: RyanT
Verified Purchase:Yes
This is probably my 10th commuter case and I absolutely love them. Very durable and with Otterbox warranty if they break within the warranty you are covered completely! I couldn't reccomend the commuter case more!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Awesome product
on July 25, 2016
Posted by: Dubbie
Verified Purchase:Yes
I love the OtterBox . It is very sturdy and easy to snap onto your phone. Also love the color . Bahama way.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Poor quality rubber
on November 14, 2016
Posted by: Simon
I have bought 2 of these now and both have started to degrade with the first 3/4 weeks. The rubber to open up the lightning port is hard to open and eventually starts to tear. I was surprised the first time because this product has really good reviews but it happened to me again! I will not by this product again.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, November 15, 2016
Hi Simon,

We are sorry that you are having a bit of bad luck with the silicone on the Commuter case. This is not typical and we definitely want to help out! Thankfully we can easily replace compromised cases through our warranty. Simply give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a new warranty replacement arranged!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Good Purchase,but...
on February 8, 2017
Posted by: Ashley
Verified Purchase:Yes
I bought this a couple of weeks ago and the soft inner case is already darkening and turning black and blue. After only a couple of days it simply wasn't that pink anymore. Still, a good product to protect my phone, just some cosmetic issues.
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Great but could be better
on October 2, 2012
Posted by: Brandon92
from California
Gender:Male
I am very pleased with my iPhone 5 commuter case (I got glacier). I only really have 2 complaints about this case. The first complaint is something others have already stated and that is that it makes the lock button on the top a little difficult to press. I find myself having to use my other hand to really push down on the thing to lock it. This problem, however, is not my main concern. The only thing that I do not really like about this case is that it is pretty slippery. The plastic is not "grippy" nor is it "sticky" like a speck case sort of is when you hold it. This is made with some kind of plastic that really feels like you are going to drop it half the time which still freaks me out to this day.
That is why I gave it a 4/5 stars. I know the case gives very good protection but I don't get any piece of mind at the same time because I always feel like I'm about to drop it because it's slippery (especially when the more you use it the more your hands get a little sweaty, then it gets worse)
Otherwise, I still found this to be a great case and would recommend it to anyone.
Pros: good protection, stylish, not very heavy
Cons: slippery, very difficult to remove
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Not to bulky!!
on October 4, 2012
Posted by: 3436jess
from Houston, TX.
Gender:Male
I always like otterbox cases but I think the last one was a little to bulky and this model is not so big... So far is good!!
Pros: Durable
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
It's OK...
on October 8, 2012
Posted by: GaryN
The Otterbox Commuter series cover that I received is good enough, I guess. The covered buttons are harder to depress than it feels like they should be.
My pirmary issue with my purchase is that the included screen protector came pre-loaded with particles (either fiber or hair (yuck!))... so, even with the included "installer card" (used to smooth out air bubbles), there was no getting the screen protector on smoothly... this means I'm out to buy a new one. I've not had this problem before with my previous iPhones.
Anyway, other than the aforementioned issues with the buttons, the case fits well enough.
Pros: Durable
Cons: screen protector quality control
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
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