This product is absolutely wonderful! I have had an Otterbox Commuter on my phone for the last year. Recently a little crack developed in the corner (honestly probably from normal wear and tear) I used their online form ( I submitted my order number and a picture of what broke) and they sent me a brand new case no questions I asked. They are an excellent company that sells a quality product and cares about their customers! I LOVE YOU OTTERBOX!
I purchased the commuter series and the plastic case cracked within a week, when I was removing it. I feel the tolerances are to close and you end up forcing the case on/off. The plastic isn't pliable enough to with stand this. Very dissappointed.
My family has 2 of the otterbox cases. One of them has a white slipcover, which within a couple days gets dirty/stained and can not be cleaned off. We have received a new one with the warranty but it did the same thing. The other case we have has a grey slipcover and it is just fine. Overall we like the cases just wish we could get another color to replace the white one.
I had a commuter case for my iPhone 4 and loved it. Bu I am disappointed with the commuter for my iPhone 5s. I thought they would be made with the same material. They're not. It seems Otterbox went with cheaper material. The slip cover is stiff and not as supple as the previous version. While the outer shell feels more plasticy. I counted on the exposed inner slipcover for grip but the new version is slick and the two together are hard to hold on to. Hopefully the case still protects well because it will be tested slipping out of my hand.
Overall, it's good except I had to take mine off 4 weeks after I got it to put the screen protector on, that did not ship with my product. Taking off the outer plastic is hard and I hope I don't have to do it again. Putting it back on caused bubbles in the screen protector. Not very functional